Resolved! Incidents are reopen again and again
As Incidents are reopen again and again after the resolution from 2021, anyone please help me to sort-out this issue.
Forum Posts
Run powershell command or script for discovery pattern extension
I'm attempting to run a powershell command to pull attributes. I created a extension to the Windows OS discovery pattern.But, I'm not getting any results. Does anyone have any clear examples of getting this to work (powershell scripts or commands)....
Session contains no certificates - untrusted
Hi Developers,I am facing an issue in integrating with a third-party application using OAuth 2.O and MID server. When I try to connect to the endpoint, it shows the error below. Please refer to the attached screenshot. However, if I try to connect wi...
Workaround for PRB1382401 in KB0853599 not working
This issue has been identified and documented in the ServiceNow Support knowledge base article KB0853599. For detailed information about the problem, please refer to this linkhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853...
Resolved! Avoid creation of incidents for secondary alerts when an incident already exists for the primary alert.
Hi, There is a scenario where different Incidents are getting created for Primary alert and associated Secondary alerts. Please suggest how to avoid creation of incidents for secondary alerts when an incident already exists for the primary alert. Ch...
Cloud Discovery for Azure is not discovering Virtual Machines
Hi All, We turned on Cloud discovery for Azure with the option on the schedule to discover the virtual machine, which created two scheduled for Service & IP based as expected. When discovery ran it discovered all cloud resources, but none of the virt...
Resolved! File retrieval using SFTP data source
I have configured Data source using SFTP file retrieval method.The file that will be kept in the path can be of any name which is not known before and there can be more than one file.What should be specified in the 'File Path' and 'Connection URL'?
SD-WAN Edges discovery
Hello people, We are planning to setup auto discovery for the SD-WAN edge devices in ServiceNow. I could find no patterns/ classifiers for these devices in the system. I wanted to check with the forum on what is the best way to achieve this before go...
Cloud discovery Transit Gateways and Attachments
Anyone have experience using Discovery to bring in additional cloud details like transit gateway/vnet and TGW attachmetns/VNET peering data? In AWS for example I can see VPCs are recorded on the cmdb_ci_network table and contain the VPC ID. in AWS ...
How Text Based Grouping of Alert Works
How Text Based grouping of alert working , Is there any scope to tuning text based grouping . What parameter it takes and what logic it use to group . As per my understanding once we enable properties it works , but don't know what logic they use , ...
General actions in ServiceNow Express List
Hello Experts, I want to lock down the actions available in express list when we select an alert in express list, at the moment all 5 actions are available for anyone to user, but what I really want is to have the actions only available to certain ro...
Do not update coalesce field
Using Istanbul...I have a 2 column CSV file to import. Column A is my Coalesce field. Column B contains data for the field I want to update.For some rows in my CSV, the case of the Coalesce field (column A) isn't the same case as what is in the C...
Calculating uptime for Windows server
Hi, We have a requirement to create a dashboard to show longest uptimes for windows servers in days format. I came across this article(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752908) that says there is no OOB function...
How to Discover IP Camera (fleet) in CMDB servicenow?
Could you please share what are the port probes required for IP Camera discovery? which classifiers and patterns do we use for it? If we use SNMP - classify what is the script we have to use to fetch the IP camera classify. Is there any out of the bo...
Resolved! What Input parameters are available during a Pre Execution pattern script
Hi all, Does anybody know what Input parameters are available during a Pre Execution script? I would like to know the IP Address (hostIP) before the execution of the Pattern and based on this IP make the Pattern execute specific steps. The Pre Execut...
