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Resolved! Fresh Install MID Server

Hello everyone, I would like to Our instance currently has one MID Server that cannot auto-upgrade whenever a new security patching or upgrade is applied. ServiceNow Hi Support has suggested a fresh install for that MID Server. The MID Server is just...

How can I control the order in which patterns run?

When running Cloud Discovery, is there a way to specify the order in which patterns execute?  let's say I want the AWS Network pattern to run first, then the database pattern, then some other pattern, etc....how do I do it?  From what I can tell, rig...

Credentials Issues in Discovery

We are working on SAM Professional implementation and Oracle db is part of scope... However, in ABC Company  , ServiceNow discovery is not configured and has a pattern failure error due to invalid credentials.. So, the client has two questions : 1) T...

Tausif by Tera Expert
  • 1200 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to trigger Sub flow (Flow designer) using business rules

I am trying to create a business to trigger Sub flow for an closed alert,  I copied the flow designer code snippet and pasted in the business rules but I am not getting what are the values to be given for the below following.  Thanks in advance. 

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Madhan27 by Mega Guru
  • 11778 Views
  • 5 replies
  • 1 helpfuls

Oracle Cloud Discovery - Database is not getting discovered

Hi All, We have OCI Cloud discovery up and running in our environment, We have few Database migrated into OCI recently and the data center in which its hosted is actively getting discovered by ServiceNow. But these new DBs are not getting discovered....

Suvetha S by Tera Contributor
  • 1389 Views
  • 3 replies
  • 3 helpfuls

Resolved! Linux Server Pattern ended in Identification Engine Error

Hi All, I'm trying to discover Linux server and Discovery completed in Classified phase. Linux pattern ended in Error and below is the error i see in logs. Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed:...

Suvetha S by Tera Contributor
  • 1921 Views
  • 6 replies
  • 2 helpfuls

Resolved! I want to get the BIOS information of ESXi.

Discovery via vCenter with OOTB,Is the BIOS information of the ESXi server retrieved?Looking at the product documentation, it appears that BIOS information cannot be obtained.Thank you in advance.

kuroiwa by Tera Contributor
  • 2203 Views
  • 4 replies
  • 7 helpfuls

view - SOW

Hello, I have a form whose view is vendor and when I connect it to the SOW it shows me the usual default valueThis is the form I need to be displayed in the SOW 

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Google cloud discovery issue

Hello Everyone, We are in process of discovering google cloud in ServiceNow and have setup the initial config like service account, credentials, MID server has access to GCP. Whenever we are selecting MID server and trying to test account it just fai...

Invoking Custom Cloud Pattern

Hi All, For a requirement I have created a custom pattern for AWS ECR services, following the  AWS ECS pattern (OOTB) structure. From the debug I am able to get the information required and parse it. But I am not able to trigger the pattern similar t...

Jithin1 by Tera Contributor
  • 1296 Views
  • 3 replies
  • 0 helpfuls

Resolved! Where can I see all CIs related to an Application Service?

BackgroundWe are using Service Mapping and Calculated Application Services for a Customer in order to have Event Management to report issues on an Application. This works good but I'm struggling to see where this data is stored. Even though all relat...