Reconciliation rule working for a field but not for the other

Thanks in advance for you help on the matter! I need to exclude some fields from discovery scope of Cloud Resources (already did CAPI migration)In particular, Virtual Machine Instances fields "Location" and "Fully Qualified Domain Name" must be fille...

Need help with the UI action script

I have written the below code to create incidents from the alert list view, It's creating Incidents but for some reason it's unable to execute the bold condition.Please find the script function create_incident(){ var selsysIDs = g_list.getChecked(); ...

Load balancer Discovery issue

Hi, I am facing issue to discover the load balancers from ServiceNow, Getting 'Not reachable' while running discovery. Also not able to ping the load balancers from the Mid server as well. Getting Request Timed Out while pinging the devices. But port...

state closed= read only

Hi I need that when the state=closed then all the fields in the Incident form will become read onlyI am attaching the code: This is the result, but I need the two fields that are not yet read-only to also be read-only(service, service offering)  Than...

How to update the Mid Web Server Port used to set up ACC Listener?

Hi,When setting up the ACC Listener, we mistakenly selected the wrong port, and the WebSocket endpoint has been generated.We delete the endpoint, so we can set up the listener again with a different port, but the system keeps generating the WebSocket...

Software Model or Software Package Table?

Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...

Understanding where to use each Service Mapping approach

Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns) was the approach. This of course is often complex and can be pretty challenging to implement. This le...

Kafka consumer connector time_of_event_field and date_format value with epoch time

HiWe have a Kafka connector instance which is collecting events from a Kafka topic. It is possible to set the time_of_event_field from a field in the Kafka payload, and we have a field we would like to use (timestamp_kafka). The problem is that the t...

Pattern Not trigger

Hi,  I am trying to create a custom Patten for Discover Aruba AP, and I am following the example https://www.youtube.com/watch?v=qhg3Uw8KRRM&list=PL2F5508168BDF07E6&index=7&t=2s When I run the Discovery schedule for the AP I can not see the Pattern t...

What is the benefits of telecommunications Service operations Management in ServiceNow?

What type of errors Shown when not receiving events from TSOM to our ServiceNow Instance.

Setting up MID Server on cloud to discover on premise network

Greetings All, We got a query from clients that if they can deploy MID server on cloud to discover their on premise machines rather than having the on premise itself if then open required firewalls and ports between cloud host of MID server and on pr...