Hello Community. I've created a event rule to filter incoming events and generate an alert when threshold is surpassed. This is working as expected, however a desire funcionality is that, if we receive a clear event (Event with clear status), created...
Hi,I am planning some MID servers and looking at the pre-reqs. I understand that the Windows service account cannot be a local system or an administrator level account. This is documented here: Install a MID Server on Windows (Vancouver) Procedure -...
We did a discovery for CIs in a particular network. In IP Switch, there is an IP Connection::IP Connection to Servers as shown in the picture (in dependency map). I've checked the patterns for the network switch, and the servers involved but I couldn...
Hi,One of our customers already has ServiceNOW with fully fledged ITOM operator licenses used for Discovery, Event Management etc. They also have the ITSM suite, Asset and CSM. A fairly robust CMDB is also in the equation. However, we have caught win...
I tried to install a MID Server on Linux in reference to https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/mid-server/task/t_InstallAMIDServerOnLinux.html. I confirmed that the installation was completed correctly, but no re...
Application and Software in CMDB
The simplest solution for us to use is Dynatrace Push connector for integrating Dynatrace events to ServiceNow EM. However, from the docs it’s not clear whether this can be a bi-directional integration. Since it explicitly says Push connector is it s...
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Hi All,I want to discover Oracle catalogs for windows and Unix machines. I want to request applicative credential to the Oracle DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the ap...
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
When we create a change request there is a Maintenance Rule ("CI in change window") which sets the CI in maintenance, and the CI shows up in the em_impact_maint_ci table. Any alerts from that CI will have the "Maintenance" flag set to true. Often whe...
Hello, I ma trying to configure the Service Graph connector for SolarWinds to poll our on premise Solarwinds server and populate our CMDB. When testing the connection I receive an error message which is not really helpful: com.glide.plan.runners.Fl...
Hi, How do I use JSON parser step in flow designer along with 'REST' response saved as attachment ? So I am making a Get REST call and saving the JSON response as a .txt attachment in servicenow. I'd like to use JSON parser step after this to parse r...
Hi Team,I wanted to understand the best practice available for updating discovery patterns where only 1 field entry needs to be remapped .Eg: currently server name is being mapped by FQDN entry, instead of that I want to make remap it with another va...
It appears that the ServiceNow Discovery process is causing most of the duplicates in the communication hardware table. Each time ServiceNow Discovery fetches a configuration item (CI) with the same name, it doesn't update the existing CI but creates...