Resolved! Does ServiceMapping shows connection between VM & Corresponding ESXi server
Does ServiceMapping shows connection between VM & Corresponding ESXi server?
Forum Posts
Service Graph Connector AWS
Hello Team,Recently I configured the Service Graph Connector for AWS [Version 1.5], I have observed the below Issue.Problem Statement:The Graph Connector for AWS fetches the data via IntegrationHUB ETL in which for server table [cmdb_ci_server] the d...
Delegates unable to see the Approval Record in Service Portal (No Record Found)
We're experiencing an issue from a custom table outside the global scope where delegate can only see approve and reject button in the approval form, but cannot see the approval details. It says record not found. The case record is from custom table c...
Resolved! How to prevent asset records being created from virtual machine CIs?
Hi all. It appears that baseline ServiceNow configuration will create asset records [alm_asset] when new CI is created even if this CI applies to virtual machine. I'd like to better understand what are best practices to avid asset record insertion fo...
Resolved! MID Server TLS 1.1
I got following notification form ServiceNow: Beginning with the Now Platform® Utah release planned for March 2023, ServiceNow MID Server offering will no longer support TLS 1.1 or below. TLS 1.2 and newer protocols will not be impacted, and no act...
SNMP trap processing at Mid Server through a script
Hello, We are attempting to use a MID server to process SNMP traps to the Event Management modules' em_event table, however it does not yet fully support automatic varbinds mapping to event fields. So, we had the idea to create a script that would a...
Discovery not updating name of computer CI
Having an issue where the CI name field isn't populating when it is deployed, however discovery is populating the Fully Qualified domain name field. Any tips on anything to look at?We did just implement a software module and another discovery source ...
Resolved! Is there an API to GET the list of CMDB discovery sources?
I'm building an external integration to push inventory data to ServiceNow CMDB and I'd like to pull the list of discovery sources configured on my ServiceNow instance.They are the "Choices" for the cmdb_ci.discovery_source attribute (see screenshot).
Capture update set - List view
Hi guys, I would like to know if it is possible to capture developments in update set's LIST wise. For e.g.,This screen shot below shows my development in the dev environment.I want to capture update set in a way that this marked fields above reflect...
vCenter discovery fails - "None of url, username can be null"
I have a problem discovering a particular vCenter. I have VMware credentials, and when I test these credentials against the vCenter they are successfully validated. But when I attempt discovery of the vCenter, it fails. The input payload to the VMWar...
IntegrationHub Credential Vault & Cyberark
We are in the process of integrating CyberArk and ServiceNow. We've begun the roll out to the mid servers and have a number of credentials in the CA Vault which we use for discovery; however, while there is a clear credential type in discovery for a...
Resolved! VMAX Storage Discovery via Powermax REST API
Hi,I am working to get data about a VMAX storage array into the CMDB. We don't have a CIM or SMI-S server available, so I am using the PowerMax REST API to gather the information. I am able to get the data from the array, but I am struggling to map t...
Manually adding a DNS Name record for a server in the CMDB
Hi, would anyone know how to correctly add a DNS Name record manually so it binds with the server record? I was able to create a record, but in the server record the DNS Names for CIs tab is blank. Looking at a DNS Name record -> the IP address recor...
Kubernetes Discovery Issue
Hi, I am trying to run the Kubernetes Discovery, however, getting the following error: Pattern exit because Graceful Termination, reason: Kubernetes Namespace API call failed or there are no Namespaces in the query. Please verify the configuration ...
Kubernetes discovery (AKS)
I want to learn kubernetes for an upcoming project. They use AKS. Please guide me with the process of how to go forward with this.
