Service Mapping Tables
Hi Experts,What are the tables involved in Service Mapping? How are Application Services, Business Application, and Business Services are different from each other and how are they being used in CMDB?
Forum Posts
Service Graph Connector for Jamf - Error: Unable to make a connection to JAMF API call. Please check
Hi, We are trying to setup Jamf connection using Service Graph Connector. we are following Guided Setup, but while testing connection using 20 records pull, it gives below error. Error: Unable to make a connection to JAMF API call. Please check your ...
Resolved! Alert table em_alert
Hi, I am aware that events are kept for 5 days and alerts for 90 days,I was able to find what purges the events in the table rotation. But, I am unable to find out what purges alerts after 90days.Can you please provide me with the job name, business ...
Resolved! Secret Management in PDI
Hello Everyone!I am trying to test Secret Management in my PDI. However in PDI, only the Secret Management core plugin is available but I need to test the enterprise version of the same. Is there a way to download the enterprise plugin in PDI? I have...
Resolved! Licensing for Java on MID Server
All, I have a question about the version of Java that is run by the MID servers WRT licensing. Is it dependent on the client to make sure that they have licensing for that version of Java running on the MID servers? Or does ServiceNow provide the l...
Agent Client Collector Discovery policy execution intervals
The SAM discovery policy is defined to execute every 4 hours. What determines the execution time? Does the ServiceNow Instance store the last execute time and then every 4 hours send out the “Sam Advanced Discovery” check request? Is the timeout s...
Resolved! Issue with Subscription when Discovering Azure Cloud Datacenter Resources
Hi. I'm trying to discover Azure Cloud resources. I've been supplied with the necessary Keys and IDs to set up the Service Principle credential, which tests ok, and a Subscription ID to use in the Service Account. I can pull in the data centers witho...
Resolved! Zabbix Connector - Connection test failed: RESPONSE ERROR
Hi I'm trying Event Management.When I configured the Zabbix connector and tested the connection, I encountered the following error:Connection test failed: RESPONSE ERROR : < Code - -32602 > < Message - Invalid params. > < Description - Invalid parame...
Need to stop submit timecards on project tasks
Hello, Some end users are able to submit the timecards on project tasks. We need to restrict to submission of the time cards when the project task is closed. if we restrict, does it affect any other functionalities? Thanks in advance
ServiceNow - MID Server Communication
Hi All,Please share inputs on how an AMB message is sent to the MID Server’s channel.ServiceNow portal says:"The MID Server opens a persistent connection to the instance through the Asynchronous Message Bus (AMB) Client and listens on the /mid/server...
Azure Subscription Discovery fail with an error
When I click on Discover Datacenters It shows this error 'Error :Failed to process the payload for translator List_Datacenters_Response_Processor com.snc.cloud.mgmt.modules.svccatalog.orchestration.BPOException: Failed to process the payload for tra...
Hardware Asset - State & Substate
For a hardware asset, how do I add a new substate to an existing state, and how do I add a new state? Want to use the "stockroom" feature and have a custom value for something that is "in stock". Replies are appreciated. Thanks.
S NOW with sap grc integration.
Need to link a SAP GRC request with a SNOW request we have couple of options and process flow is Option 1Save a SNOW request --> on save , trigger a SAP GRC ARM (ACCESS REQUEST FORM) (synchronous call ) and get the GRC#.Trigger a url using this grc# ...
Resolved! Integrating Aws with Service Now Via MID Server
Hii Community, Hope you all are doing well, I need to integrate. ServiceNow with Aws via Mid Server, so please let me know what the best practice or steps for accomplishing this task. Thank you. Yours Sincerely, Zaid M Khan (gs.info.Servicenow Devel...
backup server discovery
Hi All, We have some back up servers of make & model as Veritas & Flex 5340HA. Can this be discovered via ServiceNow discovery.