Hi Community, We have recently upgraded our ServiceNow instance to Vancouver. And after the upgrade we found that some of Linux server from specific region are not getting discover, these servers use dedicated "SSH Private Key" credential added in cr...
We are planning to Implement Service Mapping for the Business Service Applications in our Organization, it would be clearly helpful if you can share the existing requirements document.
BackgroundI have set up an Alert management Rule to automate incident creation if criteria is matched. This works fine in 99.9% of the cases, but there is something that happen in rare cases so that no incident is created automatically and I don't kn...
Iam discovering Huwaie Storage devices for my client, i have requested for Port Opening 427,5988,5989 and requested CIMs creds with admin access. Please guide on what else is required for Huwaie Storage devices Discovery?, do i need SIM-S Agent in...
Hi, What is the recommended way to set the assignment group in an alert? Thank you!
Hi All, Hoping you can help me figure this out. We recently migrated (finally) to patterns for cloud discovery, and with this we setup schedules for both our Gov tenant and our Commercial tenant. We have regional MID clusters. My issue is that the Go...
Hello, I'm experiencing strange behavior when discovering the CIs using the MID Server Cluster(Load Balance). The issue is, when the discovery is run using a single mid-server I can see more probes and more devices getting discovered. But when the sa...
Hello everyone,We are currently familiarizing ourselves with ITOM.For each “module” there are different new roles that are added, as you know Is there/or does anyone have a general overview of what roles there are for all ITOM modules? (including des...
Hi ,I am new to discovery and cmdb.I am trying to understand how shazzam probe works. Please give me understanding how shazzam probe works, what kind of data it gathers and purpose of shazzam probes.Does Shazzam probe call recursively after calling d...
I tried to discover windows server and it has MSSQL also. Windows CI information discovered, but when running MSSql DB On Windows pattern it's failed. I have checked in the Horizontal Discovery Log, it was failed Identification on MS SQL server. Bel...
Regarding the API For Event Management Push connectors, full path:instancename.service-now.com/api/sn_em_connector/em/inbound_event Are there any characters that the API does not support?
In Service mapping we consider to Build application services & get underlying infrastructure mapped so if we have only service mapping in scope so does Business application comes under this ?
Hi, I am trying to understand the meaning of these acronyms. I know that TD stands for Top-Down discovery pattern. However, I am unsure if HD stands for Horizontal discovery pattern and what LP stands for. Can you please provide clarification? Thank...
Hello Experts, As checked the internet access for few mid servers closed and due to this issue it's showing status as down in the Service Now Instance . The easiest way forward is to set up the proxy usage. Could you please let me know where should I...
When we run Discovery Patterns against our Wireless Access Controllers and Access Points, is is accurate to say that the following CI Classes will be used: ---device ------------- : --- CI Class used -------- Wireless Controllers: IP Routers Wireless...
