Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Cisco Wireless Access Controller - Device Type

Discovery of Wireless Access Points via the Cisco WAPs Network Switch Pattern extension seems to be auto-populating the device_type field with a invalid sys_choice value wireless_access_point.  I cannot locate where this value is being populated.  It...

BobMullinea by Tera Contributor
  • 1334 Views
  • 6 replies
  • 1 helpfuls

How Text Based Grouping of Alert Works

How Text Based grouping of alert working , Is there any scope to tuning text based grouping . What parameter it takes and what logic it use to group .  As per my understanding once we enable properties it works , but don't know what logic they use , ...

Ravi Shekhar by Tera Contributor
  • 1506 Views
  • 4 replies
  • 0 helpfuls

Top offender reporting (alerts)

Hello everybody . I need to set up an alert report with specific filters such as start date and end date, group by (host Class and Location), management, host, class, location, regional and severity. This report is to check which were the biggest off...

General actions in ServiceNow Express List

Hello Experts, I want to lock down the actions available in express list when we select an alert in express list, at the moment all 5 actions are available for anyone to user, but what I really want is to have the actions only available to certain ro...

Nasir1 by Tera Expert
  • 1096 Views
  • 1 replies
  • 0 helpfuls

Do not update coalesce field

Using Istanbul...I have a 2 column CSV file to import.   Column A is my Coalesce field.   Column B contains data for the field I want to update.For some rows in my CSV, the case of the Coalesce field (column A) isn't the same case as what is in the C...

Ronald Lucas by Tera Contributor
  • 2381 Views
  • 5 replies
  • 1 helpfuls

Calculating uptime for Windows server

Hi, We have a requirement to create a dashboard to show longest uptimes for windows servers in days format.  I came across this article(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752908) that says there is no OOB function...

Chitra23 by Tera Contributor
  • 1470 Views
  • 3 replies
  • 2 helpfuls

Multiple Mid server selection as per the performance

HelloWe have a requirement to select a mid server from the list of mid servers or mid server table as per the thread count use/ utilization.so how we differentiate the mid server as per the utilization. 

Nishant03 by Tera Contributor
  • 1269 Views
  • 3 replies
  • 2 helpfuls

Event rule - not creating alerts

Hi All,We have event rule created for Kubernetes cluster to create alerts when the pod value goes down. But it does not create the incident , it does created the alerts.Binding - CI field TypeCI : Kubernetes clustersNode or correlation id is not givi...

Jai2021 by Tera Contributor
  • 806 Views
  • 2 replies
  • 0 helpfuls

How to Discover IP Camera (fleet) in CMDB servicenow?

Could you please share what are the port probes required for IP Camera discovery? which classifiers and patterns do we use for it? If we use SNMP - classify what is the script we have to use to fetch the IP camera classify. Is there any out of the bo...

Issue with relationship creation for CI.

Hi All,I have an integration that, the CI's will be created in source which are Applint followed that provider Application and consumer application. All 3 we have different transform map to receive the payload. However, when ever the appInt created i...

AnandKumar1_1-1705666749178.png AnandKumar1_2-1705666804895.png AnandKumar1_0-1705666959658.png

how to get a audit trail for all actions when impersonate user

Hi, I am looking for a way to get an Audit trail/report of all actions in two cases Actions done by a user when impersonating another userwhen users, role, groups or ACL's are created, changed or deleted. case 1) Start impersonatingWho is impersonati...

Wim2 by Kilo Expert
  • 2579 Views
  • 9 replies
  • 0 helpfuls