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Resolved! Alert Management Rule Not Executing

Hello, I am testing Datadog event integration with ServiceNow.  I am able to get a Datadog event to create a ServiceNow event and then an alert, but I can't get it to turn into an Incident no matter what I do. In the Alert Management Rule, I created ...

Minh2 by Tera Expert
  • 4763 Views
  • 14 replies
  • 3 helpfuls

HP ILO device discovery in Servicenow

Hello All We want to disocover the HP ILO device which are appliance in nature.We are getting below error when trying discover.Can someone please help met to fix?What configuration needed for this?  

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salu by Mega Guru
  • 8212 Views
  • 17 replies
  • 3 helpfuls

Return multiple values from Glide Ajax

Hi all,  I have a requirement like to return multiple values from script include at a time from glide ajax call and I have to store those values in different variables.Can anyone please let me know how to write a script.  I am calling Script include ...

msrishilpa by Mega Expert
  • 36179 Views
  • 10 replies
  • 66 helpfuls

Suppress Message Kubernetes Discovery and Schedule Creator

Hi All, Is it possible to suppress this Message from the Discovery Log, we're not ready yet to enable sn_itom_pattern.k8s_create_schedule_enabled in system properties for Kubernetes Discovery - when we get around to it then we will. The logs are fill...

Jimbo2 by Tera Contributor
  • 933 Views
  • 1 replies
  • 0 helpfuls

How to discover Xen Server in ServiceNow?

Dear all,I'm looking on the docs and the community how to discover Xen Servers.I understood that I need to modify and add steps to default pattern. But my question is: which one needs to be changed and which step to add? Has anyone done this specific...

Resolved! Reconciliation Rule to prevent update unless field empty

Hello, I would like to prevent Discovery from updating a field if the field has already been populated.  There are multiple sources and I really don't care who populated the field if there is already a value.  I created a Reconciliation Rule with Dis...

jdiegeliv by Mega Expert
  • 7193 Views
  • 6 replies
  • 4 helpfuls

How to find the duplicate CIs in a table using Reporting

Hi All,I want to know whether any duplicate entries(CIs) are there in my table. I want to run a query which shows me only the duplicate entries. Is there a way to create a report with only the duplicate entries. Please let me know whether i can creat...

MSSQL Discovery - Optional Applicative Credentials

Hey all, We are going through trying to evaluate the discovery requirements and how to meet those requirements.  However, I am having a bit trouble understanding some of the documentation when it comes the credentials sections.  In some cases the doc...

Josh P1 by Tera Guru
  • 2750 Views
  • 7 replies
  • 5 helpfuls

Best Practices in Clod Discovery

Hi AllI would like to know the best practices in Implementing Clod Discovery. Have few questions regarding the same,.1. How to determine the number of MID servers required for each cloud provider? 2. What is the best practice in setting up AWS creden...

Suvetha S by Tera Contributor
  • 2345 Views
  • 5 replies
  • 0 helpfuls