We moved all of our Application Services from Application Services [cmdb_ci_service_auto] to Calculated Application Services [cmdb_ci_service_calculated] what we then started to see was that our storage started to increase day by day ad week by week....
Hi guys, I have a question. Does anyone know how to create a top-down generic app? Can someone teach me how to create this. I tried to create a generic app based in my router IP address but the result is error.
Hi All, Anyone please help me to understand how precedence works when we use Robust Transformation map to update records of cmbd_ci_computer.
Hi,I am in doubt about the ServiceNow Discovery behavior as soon as a CI is decommissioned so it's not operational anymore: What will ServiceNow Discovery do in the CMDB in this use-case?I always was under the impression that, as soon as the CI is no...
Hi,Probably a simple question to answer but just to set my mind in the good mood again.Discovery or any other source can have a CI in it's data but the data of the CI in the CMDB is the same as the data of the CI in the source data so no CI update is...
I have a requirement to display server up time on server forms. I noticed there is a start_date field on linux servers that is getting populated by OOB discovery methods but the start_date field on a Windows machine is left blank. Are there plans to ...
Hi All, How to setup discovery for EMC Data Domain and Avamar.
We are using Event Management to monitor the health of our infrastructure and it's working good. But we have a question with this. Example: We are monitoring a server. Now, we need to perform a change on that server so the server will be down for 1 h...
Traps are received by midServer but they are not seen in Event form.Have installed mid server in a Linux serverHave configured config.xml as follows<parameter name="url" value="https://xxxx.service-now.com/"/><parameter name="mid.instance.username" v...
Hi everyone, Could you please share any docs or links related to best practices in implementing SAM & HAM. - Workshops - Next steps - Overview of how to complete a successful implementing Thanks in advance to everyone who'll share some knowledge! ...
Hi All,We have requirement to just filter out the virtual machines instances on AWS Cloud associated with the servers instances both having the same object ID only so that tag validation can be applied on only those set of servers. But currently the...
Customer is using Horizontal Discovery at the moment (No Service Mapping) , we have SAP Installations on the estate , we would like to understand how to apply SAP Applicative Credentials in ITOM.As I understand from SAP Architecture team every SAP I...
Can anyone tell what is the command to get information on command line for waps when using debug mode.and do i use parsefile or parse variable, or command line trying to update the version number, that is not showing when discovery runs
I have an on prem Linux server which was migrated to an Azure Cloud. After the migration, ServiceNow is not able to discover the Linux server on the cloud. ServiceNow successfully discovers the Virtual Machine that it runs on, but it is not discove...
Has anyone implemented Google Cloud Platform Asset Inventory Discovery as depicted here: https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/service-mapping/reference/gcp-resource-inventory-discovery.html What is the use...
