Discovery of Wireless Access Points via the Cisco WAPs Network Switch Pattern extension seems to be auto-populating the device_type field with a invalid sys_choice value wireless_access_point. I cannot locate where this value is being populated. It...
How Text Based grouping of alert working , Is there any scope to tuning text based grouping . What parameter it takes and what logic it use to group . As per my understanding once we enable properties it works , but don't know what logic they use , ...
Hello everybody . I need to set up an alert report with specific filters such as start date and end date, group by (host Class and Location), management, host, class, location, regional and severity. This report is to check which were the biggest off...
Hello Experts, I want to lock down the actions available in express list when we select an alert in express list, at the moment all 5 actions are available for anyone to user, but what I really want is to have the actions only available to certain ro...
Hi Everyone I just want to ask, how can I generate report for handled/touched ticket by each individual member of my group using Incident Metric [incident_metric] Table? Currently I use the conditions: Updated by > is one of > (group members)Task typ...
Using Istanbul...I have a 2 column CSV file to import. Column A is my Coalesce field. Column B contains data for the field I want to update.For some rows in my CSV, the case of the Coalesce field (column A) isn't the same case as what is in the C...
Hi, We have a requirement to create a dashboard to show longest uptimes for windows servers in days format. I came across this article(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752908) that says there is no OOB function...
trying to create Business rule to trigger an incident attachment notification ( sys_attachment) . The notification would be sent after an file is attached to the INC . 1. if Assigned to is empty send to Assignment group2. if Assigned to is populated....
HelloWe have a requirement to select a mid server from the list of mid servers or mid server table as per the thread count use/ utilization.so how we differentiate the mid server as per the utilization.
Hi All,We have event rule created for Kubernetes cluster to create alerts when the pod value goes down. But it does not create the incident , it does created the alerts.Binding - CI field TypeCI : Kubernetes clustersNode or correlation id is not givi...
Could you please share what are the port probes required for IP Camera discovery? which classifiers and patterns do we use for it? If we use SNMP - classify what is the script we have to use to fetch the IP camera classify. Is there any out of the bo...
Hi all, Does anybody know what Input parameters are available during a Pre Execution script? I would like to know the IP Address (hostIP) before the execution of the Pattern and based on this IP make the Pattern execute specific steps. The Pre Execut...
Hi All,I have an integration that, the CI's will be created in source which are Applint followed that provider Application and consumer application. All 3 we have different transform map to receive the payload. However, when ever the appInt created i...
Is it possible to tailor the default view for all users in the Operator Workspace/Service Operations workspace to exclusively display the services associated with the logged-in user?While we are aware of the option to create personalized views for in...
Hi, I am looking for a way to get an Audit trail/report of all actions in two cases Actions done by a user when impersonating another userwhen users, role, groups or ACL's are created, changed or deleted. case 1) Start impersonatingWho is impersonati...
