Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...
Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns) was the approach. This of course is often complex and can be pretty challenging to implement. This le...
HiWe have a Kafka connector instance which is collecting events from a Kafka topic. It is possible to set the time_of_event_field from a field in the Kafka payload, and we have a field we would like to use (timestamp_kafka). The problem is that the t...
Hello Everyone,I have a requirement to create incident from selected list of alerts from alerts table I have created UI action script function open_incident() { var selsysIDs = g_list.getChecked(); var selectedAlerts = selsysIDs.split(','); ...
Currently we have a flow Order Management that creates a new CI when an order task is completed and relates that CI to an existing service map in our flow designer.In the process, we are thinking of creating a script action to update the application ...
Hi, I am trying to create a custom Patten for Discover Aruba AP, and I am following the example https://www.youtube.com/watch?v=qhg3Uw8KRRM&list=PL2F5508168BDF07E6&index=7&t=2s When I run the Discovery schedule for the AP I can not see the Pattern t...
Hello, being asked to create an extension pattern to insert the master ip of a switch into the secondary switch, so if the primary switch fails or is removed, then the secondary switch will become the primary and contain the IP. can anyone explain i...
Greetings All, We got a query from clients that if they can deploy MID server on cloud to discover their on premise machines rather than having the on premise itself if then open required firewalls and ports between cloud host of MID server and on pr...
I've been working on discovery our Cohesity clusters for a while now and recently noticed an issue. I'm currently using Tokyo. A while back the discovery was working as intended, in spite of the odd configuration requirements. I was discovering the c...
In our environment we have 2 separate SCCM Databases for our 2 different Active Directory Domains. For about a year we had only one of the SCCM instances integrated into ServiceNow. About 2 weeks ago we added the second one and we are now noticing th...
Hello all, Can anyone please let me know what personas we can create and use for ServiceNow HAM and what roles they will contain? Thanks,Pranita Bahuguni
Hello all, Can anyone has latest CIS- Discovery Blueprints for the exam. Also, the module wise percentage distribution list for the examination. Thanks,Pranita Bahuguni
Hi All, I want to populate hostname on vcenter cmdb_ci_vcenter custom field(hostname) through script but I am not getting the exact table for hostname of vcenter.Due to circumstances, the "VMware Virtual Machine Instance" record is not available.We w...
