Reporting on Templates
I want to know if there is a way create a report on templates in SNOW. We have several Incident/Request templates published for ITIL users. I want to create a report that shows template usage by any ITIL user.
Forum Posts
Service Shows Red on the Service Dashboard (No open alerts)
We have a service that shows red on the Service Dashboard in workspace. At one time there were a couple of open alerts that made it turn red. The alerts cleared but the service still shows red. There are currently no open alerts in the alerts table. ...
Resolved! How to see the AWS Discovered data in the ServiceNow cloud service account
Hello Expert, We are discovering AWS cloud environment in the ServiceNow using ServiceNow Discovery. We are able to discovered the data for 100+ cloud Service Account in the Service. We have requirement to represent the AWS discovered data in the Ser...
Discovery for MariaDB (again)
Hi Everyone, since this question is 3y old https://community.servicenow.com/community?id=community_question&sys_id=39f6c37edbf9b3c01cd8a345ca9619b7 I was wondering, if this is still valid. Unfortunately: no. In the meantime, MariaDB changed its proce...
"Certificate Inventory and Management" - See certificates impacting services?
I have installed the "Certificate Inventory and Management" application, and are discovering the certificates successfully.When looking at a certificate in the dependency view, it is possible to see the downstream related servers, and thus also the s...
ARP Data for windows, Unix and Network devices
Hi All, Anyone using ARP Data for their CMDB and where we can use this for business perspective ? RegardsGurmeet
Last Logon details(Date and time) from SCCM Integration
Hi, We have implemented SCCM integration and is working fine. Client needs user's Last Login details such as Date and Time from SCCM Integration. I have created a field called "Last Login Date" and trying to map with SCCM field "Last_Logon". But even...
Resolved! Service Mapping for Vendor Based Applications
Hi Any help is appreciated How can we do Service Mapping for Vendor Based applications ?App SME say there are NO servers for Vendor Based applications .So what information we need to get from Vendor Based application to do Service mapping Thank...
Resolved! What is the recommended number of scheduled jobs setting for event management processing?
With multi node processing on, what is the recommended number of scheduled jobs for the setting in event management properties? Sometimes I feel our processing time is slow, and wonder if it should be moved from 1 to at least 2. But does that have op...
Resolved! Mandatory and read only fields after save
Hey all, I now have a requirement to lock fields, make them mandatory and unlock depending on states and wondered what the best/quickest approach would be below is the flow and what locks/mandatorys are needed When the phase is in definition noth...
How can we Integrate Event Management via Emails
Hello Team, Can anyone please help me to understand how can we integrate Event Management via Emails?What would be its prerequisites and how it can get converted as events in ServiceNow? Any quick help is much appreciated. Thanks,Pranita Bahuguni
SolarWinds Integration Issues
We've configured the SolarWinds/ServiceNow integration and incidents are being created properly from alerts, but we're finding now that once the incident is resolved (an active state) in ServiceNow the incident is getting re-opened because the alert ...
Launching Pattern for CI type cmdb_ci_appl_tuxedo, skipping creation of Shell CI
Why would I see the following in the Discovery logs? Launching Pattern for CI type cmdb_ci_appl_tuxedo, skipping creation of Shell CI Is it is a property, missing credentials, etc.?
Azure IP address Discovery from cloud based discovery
Hello All, We are discovery Azure cloud using service account and discovery is working fine as well. However we are not seeing IP address being populated on VM instance table against any VM coming from Azure. To discovery Azure IP addresses, we found...
Network Switch Pattern Extension
There was a need to have switchport names ('interface_name') to combine the related switch name and the interface name. Ex: Switch01-Eth1/1. This was to allow users to easily identify which switch the port was associated with on certain forms and vie...
