Hello, I would like to prevent Discovery from updating a field if the field has already been populated. There are multiple sources and I really don't care who populated the field if there is already a value. I created a Reconciliation Rule with Dis...
Hi Experts, Mid Server is creating empty/duplicate Hardware model records [cmdb_hardware_product_model.list]. 1. Can anyone please explain how the Mid Server is creating empty hardware model records without any CIs associated with it. What logic beh...
I'm simply trying to install demand on my PDI so I can create an index so it can be queried by a search bar. On the dev instance of my current project I can't create an index. To be specific I create one, but it doesn't show, with that being said I'm...
Hi Community, During the approval of renewal certificate request from ServiceNow portal. Pki approver see below message:"Approval has been requested on the renew task as CSR has different domain value compared to the old certificate. Check with your ...
I am looking at calling the Resource Graph API to retrieve a list of all Firewalls in Azure. I have created 2 Patterns to try and achieve this:ServerLess Pattern which runs on a ServerLess schedule, that calls the Azure Resource Graph API. The patter...
Hi All,I want to know whether any duplicate entries(CIs) are there in my table. I want to run a query which shows me only the duplicate entries. Is there a way to create a report with only the duplicate entries. Please let me know whether i can creat...
Hey all, We are going through trying to evaluate the discovery requirements and how to meet those requirements. However, I am having a bit trouble understanding some of the documentation when it comes the credentials sections. In some cases the doc...
Hi AllI would like to know the best practices in Implementing Clod Discovery. Have few questions regarding the same,.1. How to determine the number of MID servers required for each cloud provider? 2. What is the best practice in setting up AWS creden...
Hello everyone, I have been working ServiceNow ITSM modules such as incident, Change, Service Catalog and Request fullfillment. Lately, I want to transition into ITOM as a business analyst working on the Now Platform. My question has anyone ever in ...
I'm attempting to setup Tag Governance, and I'm trying to configure a Tag Policy that checks if a specific Key has one of a few values. Example: The Key would be businessUnit, and the acceptable values would could be Finance, IT, HR, or Procurement. ...
Hi, UI Page not working in Agent Workspace. how to close dialogue window in Agent workspace UI Page HTML:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><table widt...
Hi All, I have a requirement to customize the task which is getting created for Staleness Metrics as below. Where can i change the configuration. Please assistTasksDue Date = Opened + 10 daysShort Description = CMDB Stale CI Remediation Required [cmd...
While discoverying Network devices, Getting the following error form network pattern. JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7Please assis...
Hi, Can anyone suggest me how to find out hardcoded url of instance for example my client has changed his instance from abc.service-now.com to xyz.service-now.com now we want to replace all the places where url is used . Is there any way to find out ...
Hi there, I am struggling with the difference between REQ records, RITM records and STASK records. The thing that is stumping me the most is which is referenced when I am using workflows. When I use a run script activity and type current.variables....
