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Resolved! I have a confusion about event rules and mapping rules creating alerts

We have started using Event Management and its been a really long time for me and I'm getting the following and people are asking if it can be prevented and I cannot find anything that indicates I can change it.   We have an Event rule for solarwinds...

DrewW by Mega Sage
  • 2353 Views
  • 13 replies
  • 1 helpfuls

What is the correct URL for my instances Event Tabel REST API endpoint so I can receive events from a third party and what roles does the REST API username require?

I am configuring a new REST API integration into the Events table.   Is this the correct URL for my endpoint:https://myinstance.service-now.com/api/now/table/em_event?Also what roles do I need to give to the RESt API that I create for the third party...

Services impacted by Alert

We are slowing moving to Service Mapping, however I'm trying to get the functionality of 'Impacted Services' in the Operator Workspace working for our manually related Application Services.  How is the 'Services Impacted' calculated? I assume it chec...

Discovering Oracle DB instance

Hello Everyone,I am trying to discover Oracle DB instance on Linux server. The problem I am facing is that the server is successfully discovered but Oracle DB on Unix does not get triggered at all.I would like to know what are the things I have to ke...

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Komal39 by Tera Contributor
  • 719 Views
  • 3 replies
  • 0 helpfuls

Resolved! printer discovery

Any idea printer discovery works since we have printers from different vendors as we have seen the servicenow have only generic snmp printer probe and hp wmi printer probe

jomonmathew by Tera Contributor
  • 3480 Views
  • 6 replies
  • 1 helpfuls

WMI credentials fail on MID server host

I am unable to discover the host a MID server is running on. The WMI credential works on other windows servers, but fails when tested against the MID server IP. When discovery runs, it stops during classify and the logs show that no credential_id for...

seanperdew by Tera Contributor
  • 2002 Views
  • 5 replies
  • 2 helpfuls

Resolved! Quick Ranges Discovery - ITOM

  Hi All, I'm running a quick discovery in an on demand discovery schedule. I put 10 ips as a quick discovery and only 1 got discovered. I don't see other 9 ips, no error message for them. where I'm suppose to see those ips if they're not reachable o...

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Can we use jQuery in ServiceNow

Hi All,I am just a starter in ServiceNow. Want to know if we can use jQuery in ServiceNow where ever we can use Javascript?If yes..... Please let me know the whole procedure.

sia2 by Mega Contributor
  • 11671 Views
  • 5 replies
  • 4 helpfuls

ITOM Discovery SNMPv3 credentials in CyberArk

As part of ITOM Discovery implementation, we have an integration setup with CyberArk for credentials. Would like to know if anyone has an idea on how credentials are added in CyberArk, specifically for SNMPv3 type since CyberArk vaulted credential ca...

Harisharan by Tera Guru
  • 802 Views
  • 1 replies
  • 0 helpfuls

AWS cloud discovery

We are running AWS Master Account discovery  to discover the AWS cloud components. From past 1 week the discovery is not discovering any VMs or any cloud components as expected. We are doing cross assume role method of AWS cloud discovery. When we ch...

Ankith K U by Tera Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls