Need the PDF ebook for event management
Hello All, I need help to get the PDF ebook of event managment. if anyone have kindly share here. I tried to find on now learning portal but unable to get it. Regards,**bleep**al Hale
Forum Posts
Resolved! Computer Discovery. How to replace baseboard serial number with bios
OOB Discovery populates each discovered computer serial number field with the baseboard serial number. We are looking to replace that with the bios serial number, which matches our Asset Tags. I have tried by deactivating some o the WMI fields in t...
Resolved! Need to remove duplicate CI relationships CMDB Relationship Table through Background script
Hello Experts, At present in our instance there are thousands of duplicate relationships are present in CI relationship Table. I want to clean this table.For this i am running the Background script in my sandbox to validate if it works fine or note. ...
Unable to retrieve Serial Number through SolarWinds Service Graph Connector
Hello, I have the SolarWinds Service Graph Connector configured in my environment but it isn't pulling in the Serial Number for any of the devices. The HardwareSerialNumber field on the staging table shows up empty. I would like to understand if this...
Resolved! Set Assignment Group in INC from Alert when Alert is ReOpen
I have added the Assignment Group field to the Alert form and done some modifications to the Script Include so that it should use the Assignment Group on the Alert record when it's creating an incident record and assign the INC to the same group as t...
I have a question about the Pattern Orchestrator tab in Discovery Pattern.
https://docs.servicenow.com/ja-JP/bundle/sandiego-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html#pattern-orchestrator I saw the documentation about the orchestrator input,"Use the 'CI Type' field t...
Need to understand Event rule threshold and close alert operator
I have events coming in continuously with almost same duration (lets say 2mins) between consecutive events. The events have same message key. I want to understand how the event rule threshold works and how many alerts get generated in a day for the c...
AWS Cloud Discovery : VM instances are not getting discovered
We are facing issue in Cloud Discovery for AWS with ServiceNow. 1. Created AWS Master accounts and credentials with secret key provided by AWS team 2. Created Service accounts and did discover datacenter and all the datacenter and sub accounts are ...
Parsing a comma-delimited string into variables in a pattern
Possibly brain-fog, but I can't figure out how to parse a comma-delimited string variable value into multiple variables in a Service Mapping Pattern I'm writing. Here's what I mean: I have a variable that contains a,b,c,d,e,f,g but I don't know how m...
LDAPs Integration enable port 636
Hi All, We are converting from LDAP to LDAPs. Please answer my below queries.1. I want to enable the port 636, what should be the source and destination IP addresses? In my view, the source is where LDAP is installed and the destination is where AD i...
PaaS Resources
Hi to the community, I've one question regarding the PaaS Resources within the ITOM licensing. We're using Azure as main cloud plattform, and I'd need to count all PaaS Resources, to get an rought overview of all subscription units (SU).Is there some...
Need to calculate the approval count greater than 50% in the Approval group activity in workflow
Hi All, In the Change Workflow for a particular group i need to calculate the % approvals.If the % of Approvals greater than 50% then only it is supposed to be Approved.For this wrote a code and its working fine but i gave that in "APPROVAL USER ACT...
Resolved! I have a confusion about event rules and mapping rules creating alerts
We have started using Event Management and its been a really long time for me and I'm getting the following and people are asking if it can be prevented and I cannot find anything that indicates I can change it. We have an Event rule for solarwinds...
Populate a field in one table with a value from a different table using rel column in Dis Patterrn
Hello Everyone, I am trying to populate a field in Table A with a value from Table B (temp table) using a related column (similar to joins) in the Discovery pattern extension section. Any thoughts on how this can be done? The Discovery pattern that i...
What is the correct URL for my instances Event Tabel REST API endpoint so I can receive events from a third party and what roles does the REST API username require?
I am configuring a new REST API integration into the Events table. Is this the correct URL for my endpoint:https://myinstance.service-now.com/api/now/table/em_event?Also what roles do I need to give to the RESt API that I create for the third party...