The simplest solution for us to use is Dynatrace Push connector for integrating Dynatrace events to ServiceNow EM. However, from the docs it’s not clear whether this can be a bi-directional integration. Since it explicitly says Push connector is it s...
Hi every one, In the cmdb_model where you get to choice Product Model /Hardware Model to create the CI. I am seeing there Duplicates of Hardware and Product Model. In the Image below, you can see what i am on about. There is something called Edit Int...
Hi All,I want to discover Oracle catalogs for windows and Unix machines. I want to request applicative credential to the Oracle DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the ap...
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
When we create a change request there is a Maintenance Rule ("CI in change window") which sets the CI in maintenance, and the CI shows up in the em_impact_maint_ci table. Any alerts from that CI will have the "Maintenance" flag set to true. Often whe...
Hello, I ma trying to configure the Service Graph connector for SolarWinds to poll our on premise Solarwinds server and populate our CMDB. When testing the connection I receive an error message which is not really helpful: com.glide.plan.runners.Fl...
Hi, How do I use JSON parser step in flow designer along with 'REST' response saved as attachment ? So I am making a Get REST call and saving the JSON response as a .txt attachment in servicenow. I'd like to use JSON parser step after this to parse r...
Hi Team,I wanted to understand the best practice available for updating discovery patterns where only 1 field entry needs to be remapped .Eg: currently server name is being mapped by FQDN entry, instead of that I want to make remap it with another va...
It appears that the ServiceNow Discovery process is causing most of the duplicates in the communication hardware table. Each time ServiceNow Discovery fetches a configuration item (CI) with the same name, it doesn't update the existing CI but creates...
Is there a way to detect when discovery is encountering new SNMP SYSID OIDs?I ask because if the SYSID OIDs are not setup discovery will try and use either the Router or Switch patterns. This may get a device in to the CMDB but under the wrong class...
Hi, Our server team would like to create reports based on users in local admin groups on servers. Is there an OOB way to discover users in local admin groups on servers? I found an article that describes how to do it but it is from 2015. https://www....
Hello All, Is there a system property or other setting to set all dynamic service levels to the same? I know you can select the number of levels in the csdm wizard but is there somewhere to set the levels for all maps currently created? Or would I ha...
Hi Everyone we have around 910 service accounts(projects) and 40 data centers in GCP environment. During GCP Discovery, ServiceNow end up creating Availability Zones(915323), cloud Disk Types(481140), Google Datacenters(35510). Data in these tables l...
Hi, I am looking for a recommendation on MID Server Threads and its relationship between Discovery and Event Management. Please can anyone suggest any recommendation how threads and discovery hosts or event management sources are related and if a...
I know how to create direct links to an incident or a request item using the URL navigation format:https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidentshttps://xxx.service-now.com/nav_to.do?uri=sc_req_item.d...
