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How to get the decrypted connection string from the Web.config file to establish a connection between IIS and MSSQL servers using pattern-based discovery?

There is an application should be discovered by Service Mapping that consists of F5 BIG-IP load balancer, three Microsoft IIS Servers, and Microsoft SQL Server. ADO.NET data provider used to establish a connection between IIS and MSSQL. The problem I...

Resolved! Comma in thousand separator being read as a dot

Hi All  I have various clients scripts running which set numerical values in certain fields based on the text value of other fields.   I then have calculations set up on these numerical fields to compare the differences.  Everything is working fine, ...

Resolved! How to pass variables to a subflow on an sc_req_item workflow

The title pretty much says it all. I am trying to pass variables to a subflow from a WF running on sc_req_item. The workflow activity in the parent WF doesn't allow variables to be passed through it, and scratchpad variables apparently aren't passed ...

gtke by Tera Contributor
  • 3533 Views
  • 4 replies
  • 1 helpfuls

Discovery Schedules not running

We recently upgraded our lower instance to San Diego. While testing Discovery schedules, all the schedules are stuck and not proceeding further. Has any one faced similar issues?

Developer3 by Tera Expert
  • 1011 Views
  • 3 replies
  • 0 helpfuls

Introduce new state in Problem tickets

Hello, I want to add a new state 'On Hold' in Problem tickets after 'Fix in Progress' but it is not appearing on the form.I have made changes at following places : 1. Added new state 'On Hold' on Problem table. 2. Made changes in Script Includes, sin...

Resolved! Privileged Commands to replace "sudo" and pattern modification

Our Linux Servers are configured to use "dzdo" instead of "sudo" for elevated privileges. We configured the MID Servers to use both "dzdo" at 100 and "sudo" at 200 as Privileged Commands. I can successfully logon to the servers via SSH and issue all ...

Jason82 by Tera Guru
  • 2509 Views
  • 6 replies
  • 4 helpfuls

Event management Event rule

Hi Team Need your inputs/help on event rule writing for a multiple line text from description field. Actually from MS Az we are only receiving description in event table. How can we parse and get values to event's multiple attributes like node etc .....

priceless by Tera Expert
  • 1511 Views
  • 5 replies
  • 2 helpfuls

Service Mapping using a CSV file

I would like to service map a complex application service using a CSV file. Could you please provide some links on this topic, specifically regarding how to prepare the Excel sheet for service mapping?

JJose by Tera Expert
  • 1072 Views
  • 3 replies
  • 0 helpfuls

Resolved! Terraform Cloud - Unable to discover GitLab VCS Repos/Branches

Hi all, I've spun up a dev instance to test CPG and Terraform Cloud and I'm quite new to SNow, so far I've successfully discovered the Terraform Cloud provider and can view my Workspaces and connected VCS. The issue I'm having is when I go into the G...

Solarwind Integration

Hello All, I need to integrate with SolarWinds. I am not using Discovery module and There is no plan for now to use Discovery. As i can see for Service graph connector Plugin 'Discovery ' is prerequisite. I am currently using Flexera to import other ...

_bhishek by Tera Guru
  • 2413 Views
  • 5 replies
  • 6 helpfuls

Resolved! Service Mapping and Kubernetes - Patterns

Dear Experts, I am new to Service Mapping and trying to learn more and know if the existing pattern of kubernetes cluster and other relative components discovery can be use for top-down (Service Mapping) discovery. We have some apps wherein the appli...

Sushil14 by Tera Contributor
  • 3263 Views
  • 9 replies
  • 4 helpfuls

Regex in event rule not working

I am trying to write a event rule. I need to filter it on the basis of event description. If the description dose not contain IP address then this rule should execute.  Regex is : .*^(?!.*\b(?:\d{1,3}\.){3}\d{1,3}\b).* I validated this on https://reg...

pratiksha5 by Mega Sage
  • 767 Views
  • 10 replies
  • 0 helpfuls