Windows discovery fails with error: Pre-sensor script "OSs - Pre Sensor" failed due to: TypeError: Cannot convert null to an object.It is failing at step pre payload processing scripts. What could be the cause? Log message:"message" : Pre-sensor scri...
I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation. I have seen different documentation updated within a week of each other with conflicting info, so that is why ...
Setting up the Okta Spoke. Running into the issue where I need to retrieve the users from an Okta group but unable to. How do you retrieve the users from an Okta group using the Okta spoke? Thanks!
Hi Team, I have configured Azure Service Principal (Clint ID, Tenant ID, Secret Key) in my instance.I would like to use decrypted Secret Key to pass in the power shell script via a scheduled job. Could you please help to get the decrypted secret key ...
Hello All, I need help to get the PDF ebook of event managment. if anyone have kindly share here. I tried to find on now learning portal but unable to get it. Regards,**bleep**al Hale
Hi, we are wanting to capture the kernel firmware information for all of our Linux servers in the server CI. I was wondering what is the recommended location for that information to be stored in the Linux Server CI? The information we are wanting to ...
OOB Discovery populates each discovered computer serial number field with the baseboard serial number. We are looking to replace that with the bios serial number, which matches our Asset Tags. I have tried by deactivating some o the WMI fields in t...
Hello Experts, At present in our instance there are thousands of duplicate relationships are present in CI relationship Table. I want to clean this table.For this i am running the Background script in my sandbox to validate if it works fine or note. ...
Hello, We are using Discovery. Our CMDB health score was low due to huge count of Stale CI , which is Software Package (cmdb_ci_spkg). On this table, 'first discovered' and 'most recent discovered' is empty. Also I am not able to find this class in t...
Hello, I have the SolarWinds Service Graph Connector configured in my environment but it isn't pulling in the Serial Number for any of the devices. The HardwareSerialNumber field on the staging table shows up empty. I would like to understand if this...
I have added the Assignment Group field to the Alert form and done some modifications to the Script Include so that it should use the Assignment Group on the Alert record when it's creating an incident record and assign the INC to the same group as t...
https://docs.servicenow.com/ja-JP/bundle/sandiego-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html#pattern-orchestrator I saw the documentation about the orchestrator input,"Use the 'CI Type' field t...
Hi,I created a service map by Tag-based method. The map looks almost correct except for there are few connections that should be deleted. For example, the connection between Node-A and Node-B in my screenshot doesn't make much sense and I am trying t...
I have events coming in continuously with almost same duration (lets say 2mins) between consecutive events. The events have same message key. I want to understand how the event rule threshold works and how many alerts get generated in a day for the c...
I have custom CI Class 'interface' extended from cmdb_ci into new table x_abc_interface. I have events coming in with Node values same as Interface name. How can i bind the alerts to interface CIs without using event rules?
