Discovery status is "Socket is closed" for Cohesity Integration

ponranjitham
Tera Contributor

‎09-04-2023 05:43 AM

Hi,

 

I am integration servicenow with Cohesity.

I can see cohesity resource are getting created in cohesity table (VMs, Protection Jobs,..) and also Event records are . generated for critical alerts. But Discovery status shows "Socket is closed" and Mid server logs show below error.

"java.net.SocketException: Socket is closed".

There are two fields for Discovery status. One shows "Completed" and another onw shows "Socket is closed".

Could you please help to resolve this error?

 

ponranjitham_0-1693831349341.png

 

ponranjitham_1-1693831392993.png

 

 

 

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Rahul Priyadars
Tera Sage

‎09-05-2023 10:56 PM

Hi

A socket is bound to a port number so that the TCP layer can identify the application that data is destined to be sent. ... A socket error can occur if one or more of the above conditions are not met or something is blocking communication between the client and server (e.g. firewall, anti-virus).

It has something to do with Communication PORT as mentioned in above POST.

How to Test PORT issues and trouble shoots for PORT and Credentials-

https://hi.service-now.com/kb_view.do?sysparm_article=KB0657528

 

See if this helps you

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994104

Regards

RP

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