Discovery process - get warranty for laptop
Hi, When the discovery process is running on laptops is there a way to get the Warranty expiration date? Thanks, Lior grinberg
Forum Posts
archving CIs from compuer table
Hello All, We are seeing some CIs without serial number and sub status as "duplicate error" in computer table. We want to get read of such CIs, and my client agrees to archive them. Need to know the process of archiving CIs and so they no longe...
Not able to get events from TSOM
Hi All, We are not receiving events from TSOM to our ServiceNow Instance. I can see the below error in our MID server's logs. Also I have attached the latest logs from MID server for your reference. 2022-06-11 11:26:04 (680) ECCQueueMonitor.40 SEVE...
Agent Client Collector silent installation on windows without black command box pop ups
How can you suspress the pop up windows of the installation of the agent client collector?
Resolved! [ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Cannot connect to the instance.
I tried to install ServiceNow-ODBC-32-bit_1.0.15.exe, as windows server is 64bit, Microsoft excel is 32bit. But got error when click "Test Connect": [SN][ODBC ServiceNow driver][ServiceNow Client]Failed to initialize the Service component. I tried to...
Resolved! [SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Cannot connect to the instance. [dataSource=2288219503944] [user=odbc_user]You are not authorized to perform this operation. Please verify your credentials and try again.[1001]
The user odbc_user can login my PDI, and have given the role odbc. I tried to install ServiceNow-ODBC-64-bit_1.0.15.exe, when PDI has been started about 2 mins, clicks "Test Connect" in ODBC 64 bit, it shows connected successful. Then several mins la...
Using Update AD Object when AD attributes have a hyphen in the name
Before I write a custom PowerShell script, has any been successful in using the out of the box Update AD Object workflow activity to update an AD attribute in which the name of the AD attribute has hyphens in the name? For example, an attribute like ...
what is the use of credentials in discovery
hello everyone. i am new to discovery in servicenow. suppose i want to discover a windows device so we use a windows credentials. in that there are credentials and password fields. what are these credentials and password? like are these the things we...
Resolved! Agent is taking too much time to collect the data
Hi community we are facing issue in collecting data via Agent client collector the agent is up but its taking too much time to collect data what might be the issue can anyone help us please
Resolved! Would anyone know how to get around the variable limit in Workflow Catalog Tasks?
We have Requested Item form which contains many variables. I believe there must be a limit to the number of variables in the "Variable on Task Form" section when creating a workflow Catalog Task because I can't select them all. I realize marking a va...
Resolved! Multiple entries are getting created in cmdb_key_value table whenever value changes for tags in Azure
We are using Azure tags to create tag-based services, whenever Azure team changes value for any existing tag, new entry gets created in cmdb_key_value table instead of updating existing record. Ideally it should update existing record instead of crea...
Resolved! Need assistance with a notification condition
I am working on some changes to notifications and I have two notifications being sent out at the same time and I'm trying to adjust one of them without any luck. The first notification will be sent when an RITM is cancelled and will include additiona...
AWS Cloud discovery failing for pattern "Amazon AWS Datacenter discovery", Step "Get AWS regions", Error: JAVASCRIPT_CODE_FAILURE: java.util.NoSuchElementException: No value present
Hi, AWS Cloud discovery is giving below error Pattern: Amazon AWS Datacenter discovery Step: Get AWS regions Error: Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the fo...
Resolved! Discovery failing - WMI Classify - "timed out after PT5M"
Hi, Discovery is failing on some Windows servers with the error below: - Test Credentials works fine on the target box.- Also saw the exact error described on KB0781997, and made the suggested change but that didn't help. Error: error="Command [snc...
Resolved! Cloud Discovery Data tables
Hi all, Can anyone please let me know when we run cloud discovery(AWS, Azure, GCP), in which all tables data gets stored? I know for hardware related data its gets stored in usual tables but the specific cloud related data tables is what i am looking...
