Experts - How do I attach a Knowledge article automatically to an incident via event management without creating new subflow everytime for every alert rule. Case scenario - we have many alert rules in place which create incidents getting assigned to ...
hi I am getting below error when i am trying to run discovery for SUSE 15.1 devices. error="Cannot connect, status is SSH_CONNECTION_FAILURE. Could not agree on client-to-server MAC algorithm Client: [hmac-sha2-256, hmac-sha1, hmac-sha2-512, hma...
After clicking "Pattern Syn to Mid" button on the MID Server form, you get a message saying "Running pattern sync in background". So my question is: how can we tell when pattern sync has completed? At previous versions, you could see a message in low...
Hi all, I'm currently configuring an Action within a subflow that calls an API to close an event. To do so I'm using the midserver and the powershell step so I can call the API from the midserver. The script for now uses a hardcoded basic Auth in the...
Hi All, I have a requirement where I need to fetch the owner of the server on which the certificate is present. Please let me know if there is any field or table where i can get the information from. The actual requirement is to send email notificati...
If anyone have cleared any of those exams please help me to clear both exams.
In my project there is a BR written when operational status on cmdb_ci (in particular I am looking for server table record) record changes to retired , the cmdb_rel_ci records for that CI (be parent or child) are deleted. This in turn is deleting th...
Hi Team - We have EUC devices(Desktop, Laptops, Tablets) to be discovered as part of deliverables. Would like to understand what is the best approach procs and crons if we have to go proceed with any one of the below options. 1) Credential based disc...
Hello, Can someone help on why discovery is not populating OS Domain information for linux servers? We checked in the Pattern and found no logic is present to map the OS Domain. If anyone of you come across the same issue, Please suggest. Thank...
We are discovering Endace network devices which carry same OID(1.3.6.1.4.1.18418.2.1) for various hardware models which is very strange to me because usually one unique OID goes with only one model. When we asked the vendor, they have confirmed that ...
As stated in the ServiceNow documentation about AVI Load Balancer Discovery, it says that a pre-requisite for Service Mapping is to have Basic Authentication enabled. The security team forbids us of having Basic Authentication enabled on the AVI Cont...
Is there any way to use the query/logic from a query builder script in a fix script?
I have setup the environment for IAM role based Cloud discovery for AWS , however post service account creation im not able to discover the datacenter which is the first step . not sure of the issue here im facing, earlier search found that its due t...
We want to block Discovery from changing the Manufacturer and Model. For example, if we have a desktop Computer of DELL Optiplex 7020 MT we don't want Discovery resetting it to Dell Inc. OptiPlex 7020 . I created an IRE rule on Hardware (and on Com...
Virtual Desktop CI's are being discovered and the IRE classifies them as Computer CI's. This caused major overhead for asset management because these are not assets. The Virtual Desktop CI class does not create an asset; which is desirable. How do ...
