Resolved! Agent is taking too much time to collect the data
Hi community we are facing issue in collecting data via Agent client collector the agent is up but its taking too much time to collect data what might be the issue can anyone help us please
Forum Posts
Resolved! Would anyone know how to get around the variable limit in Workflow Catalog Tasks?
We have Requested Item form which contains many variables. I believe there must be a limit to the number of variables in the "Variable on Task Form" section when creating a workflow Catalog Task because I can't select them all. I realize marking a va...
Resolved! Multiple entries are getting created in cmdb_key_value table whenever value changes for tags in Azure
We are using Azure tags to create tag-based services, whenever Azure team changes value for any existing tag, new entry gets created in cmdb_key_value table instead of updating existing record. Ideally it should update existing record instead of crea...
Resolved! Inbound Action - Set Priority based on email created time
We have the below Inbound Action started and we'd like to base the Incident Priority on the time the email is received. If, the email is received after normal business hours (after 5pm or weekends) then we want the priority to be a 1, instead of ...
Resolved! Need assistance with a notification condition
I am working on some changes to notifications and I have two notifications being sent out at the same time and I'm trying to adjust one of them without any luck. The first notification will be sent when an RITM is cancelled and will include additiona...
AWS Cloud discovery failing for pattern "Amazon AWS Datacenter discovery", Step "Get AWS regions", Error: JAVASCRIPT_CODE_FAILURE: java.util.NoSuchElementException: No value present
Hi, AWS Cloud discovery is giving below error Pattern: Amazon AWS Datacenter discovery Step: Get AWS regions Error: Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the fo...
Resolved! VM Instance State
Has anyone configured a away to have the state of the cloud VM change the operational status of the VM in the CMDB? I want that if the cloud VM is in any state, other than running, it changes the operational status of the VM in the CMDB to non-operat...
Resolved! Discovery failing - WMI Classify - "timed out after PT5M"
Hi, Discovery is failing on some Windows servers with the error below: - Test Credentials works fine on the target box.- Also saw the exact error described on KB0781997, and made the suggested change but that didn't help. Error: error="Command [snc...
Resolved! Horizonal Discovery Pattern : Identification Engine Payload Sanitization
I developed a Horizontal Discovery Pattern in Kingston that worked wonderfully. After upgrading to London, it now fails. I'm noticing a new step in the Payload Processing called "Identification Engine Payload Sanitization". This step seems to remov...
Resolved! Cloud Discovery Data tables
Hi all, Can anyone please let me know when we run cloud discovery(AWS, Azure, GCP), in which all tables data gets stored? I know for hardware related data its gets stored in usual tables but the specific cloud related data tables is what i am looking...
Resolved! how can i skip the approval
Hi all, i have a requirement, i have 1 group. if the user related to that group i need to skip the approval other wise i need to send the approval for requested manager?
Keep the Secondary alerts still open even after Primary alert closed
Hi, I do have requirement to keep the secondary alerts in OPEN state even after Primary alerts gets closed. Need to see if the secondary alert is also closed by the clear alert or not. By default, one option available but it is specific to Rule-based...
Exclude class from the Duplicates
Hello All, Is it possible to exclude one class (cmdb_ci_patches) form checking duplictaes? I have checked CI Class manager and under Health Inclusion rules sys_class_nameINSTANCEOFcmdb_ci_appl^ORsys_class_nameINSTANCEOFcmdb_ci_batch_job^ORsys_clas...
How to discover Riverbed devices
Hi all, What's the best way to discover Riverbed devices? I can get them into the CMDB but the serial number isn't populated. Has ServiceNow added native support yet?
Resolved! Can I use "system import sets" to update existing records?
Can I use "system import sets" to update existing records? I would like to update my ServiceNow CI by importing an edited Excel for a record already registered in ServiceNow. Thank you for your cooperation.
