” The remote computer refused the network connection" how to solve this issue??
I validate the credentials it sucessfully validating and port is also open
Forum Posts
Resolved! Retiring CIs, Hosted OS server and Virtual Instance
When a Virtual Hosted OS Server is retired, does the Virtual Machine Instance get retired? For example, when retiring a Windows Server our automation properly set the status / operational status to retired. However, in the VMware Virtual Instance tab...
Basic troubleshooting steps in discovery
How to do trouble shoot in discovery in service now i am new to discovery could you please explain in detail
Resolved! Discovering Riverbed devices
Hi,I am looking for some help in discovering Riverbed Network devices. Please guide me if someone has acheived it.Regards,Rakesh
How to retrieve an API Key credential from the instance in a mid server custom connector script?
I'm creating a custom connector, but can't find a way to retrieve the API Key credential defined in the instance. It's simple if basic auth is the case by using 2 lines of code below,var username = this.probe.getParameter("username");var password = t...
Resolved! Transform Map needed to update Reference field
Hi , I need transform map to update the reference field. I have the excel sheet it contains the data . I need this to be updated on the Maintain Items reference field
Resolved! How to show all SSO and non-SSO users
Hi Admins I am looking for a way to list: All users using SSO for loggin on to the system.All users NOT using SSO for loggin on to the system. Is there a way to get such an overview? Greets Wim
How to populate discovery source value correctly for service graph connector or jamf?
I have activated the service graph connector for jamf and able to populated 3036 record . however for 201 record the discovery source is populating as sg-jamf which is correct but for rest of 2800 record discovery value was populating as Technopedia-...
Resolved! ACC Agent not being added to sn_agent_computers_connected_to_agent
We are PoC'ing the ACC agent. We have it installed on one PC and that PC is in sn_agent_cmdb_ci_agent but we don't see a corresponding record in sn_agent_computers_connected_to_agent. It seems the record in sn_agent_computers_connected_to_agent is ne...
Windows OS version Discovery
OOB ServiceNow disocvery uses Win32_OperatingSystem.Version WMI path to find the version of Operating System. With this it is getting the version something like "10.0.15063" for a windows machine. With winver command on the machine, I can see the ver...
The discovery of some printers does not give me the serial number
Hi, after having made the snmp discovery of some printers through the IP addresses, I do not receive the information on the serial number. Below I write the models for which I do not receive the serial number after discovery: Hewlett-Packard HP Desig...
Why isn't it recommended to deactivate the following property? (evt_mgmt.alert_auto_close_interval) It's only resolving incidents too early. We would like to deactivate this function or to set it the maximum amount of hours in the property.
We use Event Management together with PRTG Monitoring. PRTG sends Pings/Events to ServiceNow, which create alerts on servicenow. These alerts are closed if they receive a 'OK' Event from PRTG. But there is a ootb property which closes alerts after a ...
Resolved! Found duplicate records in lookup table [cmdb_serial_number] using fields [serial_number,serial_number_type] and reference field [cmdb_ci],Too many other errors,Abandoning processing payload item '{"className":"cmdb_ci_ip_address","values":{"discover
Hello All, I have a query, during a discovery of a IP switch (Cisco Controller) I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently? I am using the OOTB Network switch pattern for the same. T...
Serial Number getting changed via discovery
Hey, Serial number for VM server initially gets appropriately populated but, Mid Server again changes it to other some value. For eg.: value 1" abc value 2: xyz Mid server initially populates the server with abc value but instantly populates it to va...
How to make MID server failover
Hello Team, I have a question regarding failover cluster configuration for MID server. The customer is using external data sources(JDBC connection) with the MID server. Per product document, For performance and reliability reasons, these data so...
