How to write a script in maintenance rule to add ci's to the maintenance
Suppose we have some ci's and we need to add them to the maintenance rule using script
Forum Posts
VLAN
VLAN information is not discoverable, is there any way to discover it ??
Retrieve Mid user instance password
Hello Community, Does anyone know how I can retrieve passwords for Mid server: 1. Instance Mid user password 2. Service Account username and password. The previous developer has not shared this info and I now need these info to change parameter...
No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'
Good day experts, When discovering some Linux servers in DMZ, I get these "warning" msgs: Exit status: 1 WARNING: Your password has expired. Password change required but no TTY available.No shell detected and probe parameter 'allow_unsupported_shells...
MID Server sizing for Event Management
HI, We are in the processes of deploying ITOM Health into our ServiceNow instance. We would require MID servers to be able to send Events from different monitoring tools which we have. Do you have a sizing document which we can use to help us determi...
How to obtain the ID of a resource to the cmdb_key_value table?
Hello everyone. I have resources with tags in my AWS account. Besides the key and value, I want my cmdb_key_value table contains the Object_ID of the resources. I tried to obtain that ID through the implementation of changes in "GET TAGS" discovery p...
What SN Discovery command(s)/script/process/pattern is run to populate the cmdb_sam_sw_install table
Per a customer requirement we are validating Discovery data supplied from SN for RHEL7 servers. To do this we are just running a series of commands at the Linux command line and capturing the output, then this data is compared with the data that Dis...
What is required to discover devices that are classified as personal computers?
Hello Everyone, I have asked to set up discovery for devices classified as personal computers such that we can monitor them. I would like to know what is required to start discovering the personal computer class? Thank you all for helping me out.
Socket is closed error during discovery of device
I'm getting the following message when trying to discover a device. The other devices in the IP range are being discovered, and we know this device is active. I tested the credentials on it, and the test passed. Port 135 is open. I've not seen this e...
How can we map priority to incident based on severity of alert
Suppose if the alert severity is critical or major the incident priority should be p3.
Resolved! Best practice for MID Server Sizing?
Hello,I know on the wiki there is an outline for what the minimum requirements are for sizing MID server but are there any documents around sizing for discovery/service mapping? I'm assuming that an enterprise discovery would require more resources...
Removing database instances that no longer exist
We have databases MSSql and Oracle so far, where some of the applications create database instances which later go away. The app owners are clearly not going to keep up with reporting these, and requesting them to be decom/deleted, nor do I want them...
Event Management : CI binding issue for Cluster Resource class
Hi All, I'm trying to create event rule to bound alerts to CI from "Cluster Resource" class but its throwing error as "The binding rule does not match any identification rule, modify the relevant rule" Attached is event rule which i have configured,...
DMZ Discovery
I have a VM that is on a DMZ in Azure. The discovery credentials are on the VM locally with admin rights. I can remote to the VM using the discovery credentials and the external IP, but when I run discovery against the external IP, discovery says no...
Lansweeper or servicenow discovery?
Hello Team, My organization is assessing which will be best for asset management(Lansweeper or ServiceNow ).Which is the best option to go with. cost ,features etccc.
