Meaning of Closed Incomplete
In a dump of the closed items there are "Closed Incomplete" items, do you know the definition of this selection value and why it would be selected? This is part of the evidence to be provided to the auditors.
Forum Posts
Resolved! Virtual Machine Instance [cmdb_ci_vm_instance] install status and Operation status is constantly updated post discovery
Hello Everyone, Virtual Machine Instance [cmdb_ci_vm_instance] , ci's install status & operational status is constantly updated by admin post discovery update. I have verified KB0863733, as suggested Business Rule - Cascade deprovisioned status to s...
Resolved! Filter catalog item variable by variable on another field?
I'm trying to update the Report an Issue record producer with variables that are reference fields to two custom tables: u_university_buildings and u_university_rooms. The field "bldgcode" on u_university_rooms is a reference to u_university_buildings...
How do I send a simple windows command to a server using Discovery probes?
Hey everyone, I am relatively new to setting up probes and sensors for Discovery. I have been reviewing the OOB probes and as part of learning I have a very simple use case. I want to create a very simple probe I can run whenever to connect to a Wind...
Resolved! How ESX Server is used in Servicenow Discovery?
How ESX Server is used in Servicenow Discovery?
Resolved! Can the MID server access CIs on different network segments?
Hi. Please tell me if it is possible that the MID server access CIs on different network segments. When we set the IP range, we set a private IP address, but we thought that if that were the case, we could only detect CIs that existed in the same net...
Switch Not getting discovered- Returning SNMP - Classify: 0 OIDs
Hi,I am trying to discover a Switch but It is Active, but couldn't get classified.I get "SNMP - Classify: 0 OIDs" in the ECC queue.However, When I test credentials for the IP Address of this Switch, It gets validated and also We are able to ping the ...
MID Server and AWS Auto Scaling Group
Can a MID server be feasibly set up to use an AWS Auto Scaling Group? I recall reading in a customer case study somewhere that they didn't worry about sizing the MID server too much because they just relied on the auto scaling groups, but wasn't able...
How to configure parameter on MidServer for integration with CyberArk?
Hi, I am configuring the mid server for integration with cyberark.I imported the jar package into the instance (file "JavaPasswordSDK.jar" on record created in "MID Server > JAR Files" module) and did a restart mid server from the instance. Then when...
Resolved! see if ip address is in a global IP exclusion list
We have a lot of global IP address lists in ServiceNow split between IP Lists, IP Ranges and IP Subnets. Is it possible to provide a list of IP addresses and see if it is in a global IP exclusion list and which one?
Resolved! How to add hyperlink in close notes of a task in workflow
Hello Community, Actually as per my requirement i need hyperlink in close notes of a task . I have written script for this, but its working for work notes , i need hyperlink in close notes . This script is working fine in work notes , but in close no...
Resolved! CAPI to Pattern migration for Cloud discovery
Currently, we are using CAPI Cloud Discovery for Azure. It works fine, but since there is another way for Cloud Discovery to use patterns, I have some questions. What is the reason to move Cloud Discovery from CAPI to Pattern? This is some kind of ap...
Resolved! [Cloud Discovery] Is it possible to exclude specific CIs depends on tags?
Hi, I am new to ITOM. Please tell me if it is possible to exclude specific CIs depends on its tags discoverd in Cloud Discovery. I want to populate the CMDB only with CIs detected by Discovery that have specific tags. I would like to achieve this wit...
Resource Group is not getting
Hi, Have a requirement to integrate Azure Alert Service and ServiceNow CMDB, for that I installed midserver and have done some configurations in ServiceNow as well as Azure. Now have a blocker in Alert configuration Page, when I' am trying to select...
PowerShell Scripts causing memory to be full and shutting down the MID server
We do have user provisioning done using PowerShell to add user to AD groups, Azure Groups and DLs before getting hired. The issue we are facing is the MID memory is getting full due to some memory leaks. What we identified is under the orchestrator u...
