Hello Experts, I have discovered UPS device but Model ID and Manufacturer fields are empty. When i checked in ECC queue and SNMP OID's input payload, model ID is already there. I am not understanding why discovery is not updating that data. Please h...
The Brocade switches our network is in love with didn't have entries in the SNMP System OID classification table. On initial discovery the "Name of the Model" field was being populated with the value from that is grabbed by the "SNMP - Classify" SNMP...
Hello expert, My customer would like to integrate their AWS webhook for EC2 process monitoring with Event Management. They want ServiceNow Event Management handle the incoming webhook from AWS to generate Event, Alert. Can anyone please advise wher...
[Quebec] I've determined that we have Cisco network switches on our network that do not have their SNMP OIDs in the OID table to allow for classification/discovery. I know how to add OIDs, but shouldn't Cisco OIDs be included OOB? How often is my i...
Hello All, Need a idea How to fetch server patching information.Whether servicenow OOB discovery covering this feature? I.e. - windows server patch (patch number, date of patch implemented etc). please share your valuable ideas, this would be a great...
Hi, one of our production Mid server is Down, and patch upgrade failed. upon a bit of investigation found the below. Can I please get some guidance on this. Thanks
I'm working through the CMDB Fundamentals training path. I completed steps 1 - 3 and am now eligible to take the "Configure the CMDB" micro-certification (i.e. Step 4). But I don't see how to register. I checked email and didn't see anything. I assum...
I am looking on creating a report that would find out how many incidents were created in my instance between X and Y hours of a day, for X months. ServiceNow support said there was not a basic functionality to perform this kind of report, so I turn t...
Hi, I am trying to parse the output of this command to a field. But I am getting blank values.In Log I can see it is in list but I am unable to parse in list can someone guide how can we do it ?
Hi,I have a custom pattern that fetched Last Reboot date and Last Patch date of Windows Ci. I am doing transform table operation to insert the record in the fields but it is not updating, In discovery logs, it shows setAttribute with correct record. ...
Dear All, I have one ask from client, I am wondering which table I should be creating this BR on: cmdb_ci or cmdb_ci_hardware. Rule needed for the following: If the Status(install_status) = Absent, Retired or In Stock then the Operational Status shou...
Hello Team , One of the CI has been retired in past by my collogue for some reason , now I want to make the same CI unretired Real time scenario :End user trying to create incident and trying the pick the CI from drop down list but that CI he ...
Can somebody guide me with exact step- How to create new report in CMDB for list of VCenter with virtual machine name. Means we can able to see which CCenter is associate with VM machine .
Hi, There is a IP Switch in ServiceNow discovery keeps getting discovered via ServiceNow with the same name and serial number, but with the different IP address. Please suggest what to do to resolve this issue. Thank you
Hi, I am looking to find if there is a way to track the details that show how ITOM licenses are consumed. We can see visual dashboard but not able to drill down to the details. Thank you!
