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AWS Cloud Discovery: Reporting on Discovered CIs

We recently configured Cloud Discovery for AWS via API.  The data comes in without issue, however I'm having a tough time finding a way to report on all AWS CIs that have been created.   1. The discovery schedule field is blank on most of the CIs.  W...

Stacey Perri by • Tera Contributor
  • 1847 Views
  • 2 replies
  • 4 helpfuls

Resolved! Best approach for Event management integration

Hello, As we know that there are Pull / Push methods to do Event Management integration with ServiceNow, I would like to understand if there is best approach that fits for event integration with various sources. Pull connectors - OOTB for some vendor...

Viji2 by • Tera Expert
  • 4926 Views
  • 3 replies
  • 6 helpfuls

Service Mapping - Template for capturing the connections

Hello  Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges'  of each applications and related config file locations to trace connections. Thanks

Community Alums by Community Alums •  
  • 3841 Views
  • 9 replies
  • 1 helpfuls

Alert - Overall Event Count

We recently had an issue where events were being created and grouped in an Alert (see attachment).   Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created?   (I'm...

JJ20 by • Kilo Guru
  • 2189 Views
  • 2 replies
  • 1 helpfuls

Resolved! Agent Client Collector - SAM Basic Metering - Microsoft 365 Apps

Hello, Looking at software usage via the Agent Client Collector for visibility it appears that MS Visio & MS Project usage cannot be captured when using Microsoft 365 Apps. This is due to the fact that the usage as recorded under the UserAssist regis...

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Richo1 by • Tera Expert
  • 4784 Views
  • 4 replies
  • 4 helpfuls

SSH ciphers

We have some Linux servers that only allow aes128-ctr,aes192-ctr,aes256-ctr     When we run discovery against these servers, we see the "SSH authentication error".   Is there a way to configure a midserver/discovery to only use these ciphers?  Thanks...

Rick Mann by • Tera Expert
  • 2543 Views
  • 4 replies
  • 2 helpfuls

Resolved! Discovery errors that i want to ignore in bulk

Hi, I have a lot of errors that I would like to ignore after a discovery. Is there a way that we could ignore it in bulk instead of doing it one by one? Thanks, James

James40 by • Kilo Expert
  • 1882 Views
  • 3 replies
  • 0 helpfuls

troubleshooting em/inbound_event webhook

We are trying to troubleshoot why some Azure Monitors create events but there are some that don't.  I suspect that its the json payload.   How can I see the raw data as SN receives it before it gets parsed into an Event? https://<Instance>.service-no...

StephenM by • Kilo Guru
  • 3987 Views
  • 5 replies
  • 1 helpfuls

How does the ACC agent match to a host?

Hey guys, My team is trying to PoC the Agent Client Collector, and have run into a bit of a problem. We have the proper modules installed, everything setup and the agent installed on 3 Windows laptops. 2 laptops are full remote, and 1 is mostly in of...

Morgan2 by • Tera Expert
  • 3590 Views
  • 11 replies
  • 5 helpfuls