Open Text and ServiceNow Integration
Hi, Could anyone help on steps for integrating Open Text with ServiceNow? Thanks, Sam
Forum Posts
Resolved! Refresh member accounts fails with 'Failed running "Amazon AWS Organizations" pattern. Please check Pattern Log for more information'
Hi, I've just built a new mid server in our AWS cloud and tried to discover cloud. When I click on Refresh Member Accounts I get this error: The pattern log looks like this: The pattern log text is below. I've verified that the IAM credentials I hav...
Resolved! MID server Script File sync issue
I am creating MID Server script files for all of my PowerShell activities because they are supposed to automatically sync between all MID servers. I create the script file in the Dev instance, in an update set, and it is automatically synced to all m...
ITOM License report question
Hello all. To calculate the ITOM licenses that I have I created a report that catches all the elements that my license cover. Additionally, I checked the ITOM License Report available in the ServiceNow tool. I see that the amount doesn't match. I che...
Discovery Nodes
Hello Experts , Apart from servers, In CMDB table what all we consider as a node ??? and what is exact definition of a node ?? Thanks in advance
Resolved! Latest discovered CI's status is not getting change from absent to installed
Hi Experts, Latest discovered CI's status is not getting change from absent to installed. How to debug this issue ?
'Discovery source' field is empty for cmdb_ci_spkg CI after Discovery is complete
Dear Community, as I haven't found the clear answer to the question, decided to raise it again here. After I complete the WMI Discovery for Windows Servers, I've got server CIs created together with multiple related CIs. All the CIs are populated wit...
Log out the session if opened again in another tab or window
When an user copy paste the instance link to another tab or another windows in a browser, the user should see page not available message and the session should be logged out like the way bank websites does (Usually when someone logs into their person...
Resolved! Not able to discover vCenter appliance version 6.7
Hi All, I am looking for a help in setting up vCenter discovery. I am successfully able to discover all resources for vCenter running on windows machines however discovery is not working for vCenters running on appliance (Linux OS) version -vCenter a...
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is not matched.
Hi, When am trying to validate the azure service account am getting the error - Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is ...
ACL help need to allow list edit of one field only
As a rule we disallow list editing of records.. we would like to enable list editing only of the assigned to field.if you are in the group it is assigned to.. i have set an acl that disallows list edit of all records on the table <incident in this ...
Resolved! JEA : Credentials work but no results from the probe
Hi Guys, I am facing weird situation for JEA. We have enabled JEA by applying same changes suggested on the KB article given by servicenow. We have configured two mid server properties as well. Enabled JEA_disco endpoint ( tried using JEA_DISCO / jea...
Navigating to Pattern Debugger
Hello, I am trying to follow the steps in this knowledge article to debug some Kubernetes pattern we are running :https://hi.service-now.com/kb_view.do?sysparm_article=KB0858191 But it appears the entire KB article is run out of the pattern debugger,...
vCenter@ipaddress instead of vCenter@hostname
Why are vCenter CIs named vCenter@ipaddress when vCenter is discovered on an appliance? We would rather these CIs be named vCenter@hostname.
Resolved! Service account does not have the "Log On as a Service" right
Hi developers, I am doing something smple which is I have been trying to install a discovery mid server in my local machine and link it to my developer instance which is a Paris release. I created another user in my local machine and I have given...
