Hi Guys, I am facing weird situation for JEA. We have enabled JEA by applying same changes suggested on the KB article given by servicenow. We have configured two mid server properties as well. Enabled JEA_disco endpoint ( tried using JEA_DISCO / jea...
Hello, I am trying to follow the steps in this knowledge article to debug some Kubernetes pattern we are running :https://hi.service-now.com/kb_view.do?sysparm_article=KB0858191 But it appears the entire KB article is run out of the pattern debugger,...
Why are vCenter CIs named vCenter@ipaddress when vCenter is discovered on an appliance? We would rather these CIs be named vCenter@hostname.
Hi developers, I am doing something smple which is I have been trying to install a discovery mid server in my local machine and link it to my developer instance which is a Paris release. I created another user in my local machine and I have given...
Hello Everyone, I've recently began using the Service Graph Connector for SCCM and it's working wonderfully. But one item that I really wanted to capitalize our SCCM with was the Assigned To for Computers. While running the Robust Transform for that ...
How the location field populated for a CI during OOB ServcieNow Discovery
Why does the Configuration Item not get mapped from the Event to the Alert record? Processing notes report: Binding alert CI process flow:Event CI type is emptyNo CI found for binding (Failed to resolve the event node to CI id)Binding Failure Reason:...
Hi Guys, I am discovering mssql database running on windows server xyz. so there are more the 20+ database running on the xyz. but when I run individual discovery on server Xyz it only gives me database instance name as MSFT SQL Instance instead of a...
Our users have encountered numerous instances where an incident is being submitted for something that should be handled via a service catalog request ticket. What is the best way to covert the existing incident into a request while maintaining the ...
Dear all, I'm getting following errors while network device (Switch) discovery. Can someone please help me understanding issue, I'm new to discovery troubleshooting THanks, Surendra
Hi All, Creating the tag-based service mapping Flat structure of map is coming on map..we need to show as a top-down view but its not coming.. we need like as per below pic. For example we have deployed the key and value as per below- key- Test, d...
I have SNMP traps coming in, and while a MID Listener transform script would take care of setting some fields (resource, message key), I cannot set the severity until I check CMDB. I have tried setting a before insert rule on em_event in order to up...
I've been asked to clean up CIs in an existing CMDB where Discovery has been running unmanaged for three years. There are ~200,000 CIs. When I review the Configuration Console, everything type/option is turned on. I am seeking input/guidance on how t...
Hello team, While implementing Server discovery using JEA, i came across an error for one of the server: "Can't connect to target host via WinRM service, and this MID server is set to connect via WinRM only". Its throwing the same error while validat...
How to resolve "No results returned from probe."?
