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How to get the list of associated CIs to service map?

Dear All, I`m facing a challenge to obtain a list of CIs visible on a Service map for a given Application service. After a long discussion with support, I did not get an answer that would meet my requirements. In essence, there is a table called:svc_...

TomaszO by Giga Contributor
  • 2028 Views
  • 4 replies
  • 1 helpfuls

Windows MID server setup issue

Hi Guys Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.When I try and test the connection I get the below error Error - User cannot be authenticated or is missing the proper roles. If you have d...

Resolved! Delete de-duplication tasks and duplicate audit results?

We have just begun evaluating the health of our CMDB. I would like to delete 16000 Remediate Duplicate Tasks, which will also delete over 1,000,000 Duplicate Audit Results.  The historical data is not important to us, but will deletion of the tasks o...

Resolved! How can we know which Discovery Credentials are used?

Hello All, In my environment, I have around 75 credential entries (Includes both valid and invalid credentials) in Credential table(discovery_credentials). Can anyone suggest me how to find out which credentials are used for discovery schedules?  Not...

Veera1986 by Tera Expert
  • 4244 Views
  • 5 replies
  • 10 helpfuls

Lookup record action failing with "No Record found"

I'm trying to do a simple incident record lookup in an event management subflow, but I'm getting a "No Record found" error and processing stops.  If it can't find a record, I just need it to say so and continue on to the next step in the subflow.  Is...

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burtond_ by Kilo Contributor
  • 6353 Views
  • 7 replies
  • 3 helpfuls

Discovery of Nimbe Storage Devices

Has anyone managed to successfully discover Nimble Storage devices? We have tried with no success discovering with SMI-S - has anyone else had any joy?  

AFinlay by Kilo Explorer
  • 1769 Views
  • 4 replies
  • 0 helpfuls

Resolved! Upgrade "CMDB CI Class Models"

  Hello, I would like to install the application "Service Graph Connector for SolarWinds" on our dev instance to test and validate the integration of Solarwinds with ServiceNow. One of the requirement is to have the application "CMDB CI Class Models"...

Christophe6 by Tera Contributor
  • 2391 Views
  • 7 replies
  • 2 helpfuls

vCenter Discovery to include new custom attribute

We have a requirement to include a custom attribute 'UserID' in the vCenter discovery for every Virtual Machine. As I am not getting much information on the API that VCenter discovery is using, and how to extend the probe to query it for specific att...

Sainath N by Mega Sage
  • 1172 Views
  • 2 replies
  • 0 helpfuls

Input ECC Queue payload as a Data Source

We are fetching information from external source using output ECC queue and input ECC Queue is having payload which we want to insert in Import-Set table. So, is there any mechanism in ServiceNow to make ECC Queue [input] as a ‘Data Source’ and feed ...

Ankit Bansal by Kilo Contributor
  • 2157 Views
  • 4 replies
  • 0 helpfuls

Resolved! Credential Affinity Cleanup best practice

Hello everyone, I see many IPs in the Credential Affinity table that are related to "let's say" SNMP but when I search the devices in CMDB with those IPs from cred affinity table, I see that majority of them are not network devices. Perhaps one of th...

BK14 by Mega Guru
  • 2041 Views
  • 3 replies
  • 2 helpfuls