How the location field populated for a CI during OOB ServcieNow Discovery
How the location field populated for a CI during OOB ServcieNow Discovery
Forum Posts
Configuration Item not get mapped from the Event to the Alert record
Why does the Configuration Item not get mapped from the Event to the Alert record? Processing notes report: Binding alert CI process flow:Event CI type is emptyNo CI found for binding (Failed to resolve the event node to CI id)Binding Failure Reason:...
MSSQL Database Discovery
Hi Guys, I am discovering mssql database running on windows server xyz. so there are more the 20+ database running on the xyz. but when I run individual discovery on server Xyz it only gives me database instance name as MSFT SQL Instance instead of a...
How to convert an incident to a request
Our users have encountered numerous instances where an incident is being submitted for something that should be handled via a service catalog request ticket. What is the best way to covert the existing incident into a request while maintaining the ...
Discovery error "**** is a broadcast address. Aborting discovery"
Dear all, I'm getting following errors while network device (Switch) discovery. Can someone please help me understanding issue, I'm new to discovery troubleshooting THanks, Surendra
Resolved! Tag Based ServiceMapping
Hi All, Creating the tag-based service mapping Flat structure of map is coming on map..we need to show as a top-down view but its not coming.. we need like as per below pic. For example we have deployed the key and value as per below- key- Test, d...
Would like to set severity on event/ alert based on an attribute of affected CI
I have SNMP traps coming in, and while a MID Listener transform script would take care of setting some fields (resource, message key), I cannot set the severity until I check CMDB. I have tried setting a before insert rule on em_event in order to up...
How to clean up an unmanaged CMDB
I've been asked to clean up CIs in an existing CMDB where Discovery has been running unmanaged for three years. There are ~200,000 CIs. When I review the Configuration Console, everything type/option is turned on. I am seeking input/guidance on how t...
Resolved! Can't connect to target host via WinRM service, and this MID server is set to connect via WinRM only
Hello team, While implementing Server discovery using JEA, i came across an error for one of the server: "Can't connect to target host via WinRM service, and this MID server is set to connect via WinRM only". Its throwing the same error while validat...
Grab MID logs, files and thread dump UI Action in midserver,
i am trying to get the logs it is saying logs are being grabbed but where can i see the logs. can someone tell me also what is the meaning of the queue and state in ecc queue list? thanks
How to resolve "Probe skipped due to failure of previous probe attempt" issues?
How to resolve "Probe skipped due to failure of previous probe attempt" issues?
Resolved! Incomming events are missing value in Severity field - how do I set the value - via Event Rules??
Hi all. I'm new to Event Management and at the moment we experience incomming events, where Severity field is empty. So no alerts are created. I have this record: How can I set a value in Severity field and secure the creation of alerts?? I really ne...
What does Single Data Model and Single System Of Record means in CMDB?
What does Single Data Model Single System Of Record means in CMDB?
Is it possible to Copy/Cloning just the CMDB from PROD to DEV or UAT?
Good Morning!! Is it possible to Copy/Clone just the CMDB from PROD to DEV or UAT? Thank you in advance for your help! Jenn
Resolved! CMDB Reconciliation Rule does not work as expected
Hi! I have configured a Reconciliation Rule for Computer class from the CI Class Manager. It includes the fields that can be modified by ImportSet data source. It is the only reconciliation rule for the class, and it does not have any conditions: ...
