We no longer will provide a service in our catalog that was generated a record via a record producer. We want to turn off the "submit" button but leave the item with instructions that redirect users to the new process.
I'm having difficulty identifying the root cause in the Oracle DB on UNIX pattern when the Oracle options aren't captured. I have SSH credentials and Oracle credentials configured. It appears that there are certain Oracle files that are parsed to g...
Device is discovered. but getting error in discoverey logs (empty)IP SwitchClassifiedIdentifying Completed 3
We are considering using Cisco Prime (http://www.cisco.com/en/US/products/ps12239/index.html) as a input source for our infrastructure devices such as routers and switches into our federated CMDB which is currently fed by discovery.Has anyone used Ci...
I am seeking help to understand the Notes Activity Stream in the Incident form.I would like to add a comment or worknote with text and an illustration (.jpeg or similar formats) and post this together as one post. The target is to build knowledge to ...
Hi People!! I am new to ServiceNow. Please help me with the below query. What are all the Pre-requisites needed to Discover Network Devices - Switches and Routers apart from SNMP community string and port 161. When I tried Discovering Couple of Netwo...
I'm getting Active, couldn't classify on a laptop I know thats on the network. I can ping it and its on our network. But discovery can't seem to find it. Any help would be appreciated.
Hi ServiceNow Community Developers, I have a requirement from my Service Desk, they need the ability to set a Change request that is recurring. We have templates that helps a great deal in terms of quickly setting up Change requests however even wit...
Hi There, Wanted to check the capability of SN Discovery around IPV6 devices. Does it discover if the device has IPV6? Also, does it support discovery of overlapping IP address ranges?
Discovery over IPv6 ONLY: Currently, setting up discovery ranges subnets only support IPv4 addresses. We have a small, but growing, island of IPv6 ONLY servers that we can ssh to from our mid server over IPv6, but we cannot configure Discovery IP ...
The existing Data Lookup Definitions in the Data Lookup and Record Matching plug-in currently limit the fields for matching to only fields on the source table.The matching fields should be able to use the dot-walking capabilities that is available th...
How does Service Mapping decide which Mid Server it will use for an end point?I have 2 Mid Servers configured in different domains, 1 for our Prod domain and 1 for our Test domain. I created a new business service with an end point to a Web server ...
When an ITIL user tries to add a list of incidents to a related list on a change record, it is not successful. When user clicks the EDIT button, the list is displayed and the related incidents are moved from the left pane to the right pane on the sl...
Hi team, I've got the following error on one of our service maps; All command implementations (SNMP_TABLE) failed on host 192.168.254.53. Host might be down or unreachable. The map was correctly populated and complete. I hit Run Discovery to get the ...
We need to capture how long each approval remained in any particular state. Sounds like a metric right? Well, creating the metric is easy enough, however, no metric instances are created even after logging demo incidents or change requests each with ...
