Polycom Device Discovery
Hi Team, Can we discover Polycom(Network) devices through service now. If yes what types of devices? Regards, Abhishek
Forum Posts
Resolved! CMDB Staleness
Hi All , We are using OOB staleness rule and as per that CI would be marked as stale if it is not updated from last 60 days . but I can see some of the CI which are not updated from less than 30 days are also marked as stale . Any suggestion how I t...
IP Switch discovery ?
IP switch discovery keep changing the ip address while discoverer i could see in network adapters field ( 3 vlan ip address) and updating those ip address in the cmdb so those all are switch ip ? or what is primary ip for this device
Relation and/or reference table cmdb_running_process is not a known CI Type
Hi, I am trying to create Rel/Ref between a Linux Server & Running Processes using Discovery Patter. But I am getting below error: "Test failed: Relation and/or reference table cmdb_running_process is not a known CI Type. Check the discovery logs fo...
Resolved! Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found
"Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found" Has anyone ever seen this in the "MID Server Issues" related list on a MID server record? Edit: The error message is only appearing on...
Identification sections in pattern failed: section: identification_for_docker, error: Match step predicate is not matched.
Hi All, We are running discovery for WIN n LIN servers. We are getting an error "Identification sections in pattern failed: section: identification_for_docker, error: Match step predicate is not matched." Have any of you encountered this error and ha...
Resolved! Can I set some variables in multiple line text field?
Hi,I would like to set some variables in CI comment field in multiple lines during discovery.I know there is "Set Parameter Value" operation in the pattern designer.Can I set variables in multiline text like below?<Comment field> Variable A: xxxxxx V...
Discovery of Firewall
Hi,I have some Firewalls in our environment. I tried to discover them. These devices are discovered as IP Router. Is there any way to discover them as Firewall ?
Resolved! Is Windows 2003 Server discovery still supported on New York?
Hi, Is "Windows 2003 Server" Discovery still supported on New York? I'm getting the error "Active, couldn't classify: No WMI connection, now finished" even when I can RDP into the box, credentials are fine, and if I open a Discovery Debug session I ...
Resolved! Can i install MID Server Silently?
I would like to install the MID Servers using the configuration tools such as Ansible. I would like to know is there any way by which MID server can be installed silently post the Config.xml update. Thanks, Rahul Yamgar
Resolved! Plug-in Help the Helpdesk depreciated on Orlando release
Hi all, Right now, we are in the process of rolling out the Help the Helpdesk (HTHD) functionality. However, I found a notification in the community (as attached), stating the HTHD will no longer be supported from Orlando release onwards. Key reason...
Discovery of Nasuni devices
We have a bunch of Nasuni devices that we are unable to discover. Theses are locked down so it's unlikely we'll be able to add an ID to scan them. Has anyone found a way to discover these? I'm trying to avoid manually adding devices into my CMDB.
HTTP classy Probe - Why do we need it ?
Th eHTTP classy probe seems to be causing issues as i dont have a basic auth ID for it. I am confused why we would need to use this HTTP probe or what it is for . I woudl like to turn it off form discovery all together . Any helpo at this opint will ...
Resolved! SLA - Transferring Incident to another group - OLA needed
I need to setup OLA's using SLA's. The SLA for P2 Resolution is 4 hours. The OLA "transfer from one group to another" Resolution time is 2 hours between any group. Example: 1. Ticket opened by Service Desk. They transfer to Operations. 2. Opera...
Resolved! Service Mapping : Error 118.xxx.xx.xxx is not a reachable host (no response to target ports scanned by MID).
Hi All, I created an entry point with an address: https://abcd.com/xyz When i clicked view map for the first time, discovery ran and gave below result: 118.xxx.xx.xxx is not a reachable host (no response to target ports scanned by MID). Discovery...
