ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Tag Based Service Map Not showing Relationships between CIs

I am running into an issue when trying to create service maps using the tag based approach for the sake of simplicity I am showing a very simple map here. There is an entry point (tag based app service) a vm, and a storage array.   The issue I am ha...

find_real_file.png find_real_file.png
Mason Angus by Giga Contributor
  • 3562 Views
  • 2 replies
  • 1 helpfuls

Resolved! discovery workstation scans - incorrect serial number

hi all, discovery horizontal pattern for workstations are pulling serial number from win32_baseboard as 'L1XXXXXXXXXX'   instead, they are expecting the serial number pulled from Win32_SystemEnclosure which is 'PCXXXXXXXXX'. this is the same number ...

find_real_file.png find_real_file.png

Resolved! Process detection failed on Debug in Pattern Designer

In establishing a custom application based on a running process, I extended the CMDB Application table and created a Process Classification record for the target app using a filter for the command line executable name.   I ran discovery on a test ser...

find_real_file.png

Resolved! How do I disable the submit button on a record producer?

We no longer will provide a service in our catalog that was generated a record via a record producer.   We want to turn off the "submit" button but leave the item with instructions that redirect users to the new process.   

Gary Winslow by Mega Contributor
  • 2189 Views
  • 5 replies
  • 1 helpfuls

I'm getting inconsistent success when trying to discover Oracle options. Is there any detailed documentation that indicates the prerequisites needed for success?

I'm having difficulty identifying the root cause in the Oracle DB on UNIX pattern when the Oracle options aren't captured.  I have SSH credentials and Oracle credentials configured.  It appears that there are certain Oracle files that are parsed to g...

rerose by Tera Contributor
  • 2655 Views
  • 5 replies
  • 0 helpfuls

Discovery Integration with Cisco Prime

We are considering using Cisco Prime (http://www.cisco.com/en/US/products/ps12239/index.html) as a input source for our infrastructure devices such as routers and switches into our federated CMDB which is currently fed by discovery.Has anyone used Ci...

jduchock1 by Kilo Contributor
  • 3011 Views
  • 3 replies
  • 0 helpfuls

Resolved! Notes Activity Stream - functionality and limits

I am seeking help to understand the Notes Activity Stream in the Incident form.I would like to add a comment or worknote with text and an illustration (.jpeg or similar formats) and post this together as one post. The target is to build knowledge to ...

pfriis by Mega Contributor
  • 1460 Views
  • 3 replies
  • 1 helpfuls

Active, couldn't classify

I'm getting Active, couldn't classify on a laptop I know thats on the network. I can ping it and its on our network. But discovery can't seem to find it. Any help would be appreciated.

johntvo by Kilo Explorer
  • 11082 Views
  • 4 replies
  • 2 helpfuls

Resolved! Recurring Change requests

Hi ServiceNow Community Developers,  I have a requirement from my Service Desk, they need the ability to set a Change request that is recurring. We have templates that helps a great deal in terms of quickly setting up Change requests however even wit...

jmweli by Kilo Expert
  • 3631 Views
  • 4 replies
  • 2 helpfuls

ServiceNow Discovery IPV6

Hi There,  Wanted to check the capability of SN Discovery around IPV6 devices. Does it discover if the device has IPV6?  Also, does it support discovery of overlapping IP address ranges?

shravan85 by Kilo Contributor
  • 3243 Views
  • 8 replies
  • 0 helpfuls