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Resolved! Error Message Delete of SERVER not allowed because of a reference in record INCXXXXXX within the Task file - how do i clean these up

we have some data corruption (duplicate server, one is "server" and one is "linux server") and want to delete the CI's and start fresh.   Receiving the following message(s): Error MessageDelete of xxxxxx not allowed because of a reference in record I...

JJ20 by Kilo Guru
  • 1084 Views
  • 2 replies
  • 0 helpfuls

Resolved! Refresh member accounts fails with 'Failed running "Amazon AWS Organizations" pattern. Please check Pattern Log for more information'

Hi, I've just built a new mid server in our AWS cloud and tried to discover cloud. When I click on Refresh Member Accounts I get this error: The pattern log looks like this: The pattern log text is below. I've verified that the IAM credentials I hav...

Stuart26 by Tera Contributor
  • 2941 Views
  • 8 replies
  • 1 helpfuls

Resolved! MID server Script File sync issue

I am creating MID Server script files for all of my PowerShell activities because they are supposed to automatically sync between all MID servers. I create the script file in the Dev instance, in an update set, and it is automatically synced to all m...

ITOM License report question

Hello all. To calculate the ITOM licenses that I have I created a report that catches all the elements that my license cover. Additionally, I checked the ITOM License Report available in the ServiceNow tool. I see that the amount doesn't match. I che...

Discovery Nodes

Hello  Experts , Apart from servers, In CMDB table what all we consider as a node ??? and what is exact definition of  a node ??  Thanks in advance   

Sk48 by Tera Contributor
  • 4135 Views
  • 12 replies
  • 3 helpfuls

Log out the session if opened again in another tab or window

When an user copy paste the instance link to another tab or another windows in a browser, the user should see page not available message and the session should be logged out like the way bank websites does (Usually when someone logs into their person...

catchdini by Tera Expert
  • 27707 Views
  • 2 replies
  • 0 helpfuls

Resolved! Not able to discover vCenter appliance version 6.7

Hi All, I am looking for a help in setting up vCenter discovery. I am successfully able to discover all resources for vCenter running on windows machines however discovery is not working for vCenters running on appliance (Linux OS) version -vCenter a...

Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is not matched.

Hi, When am trying to validate the azure service account am getting the error - Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Match step predicate is ...

RamSagar by Tera Guru
  • 3457 Views
  • 14 replies
  • 1 helpfuls

ACL help need to allow list edit of one field only

As a rule we disallow list editing of records.. we would like to enable list editing only of the assigned to field.if you are in the group it is assigned to..  i have set an acl that disallows list edit of all records on the table <incident in this ...

randrews by Tera Guru
  • 9075 Views
  • 10 replies
  • 5 helpfuls

Resolved! JEA : Credentials work but no results from the probe

Hi Guys, I am facing weird situation for JEA. We have enabled JEA by applying same changes suggested on the KB article given by servicenow. We have configured two mid server properties as well. Enabled JEA_disco endpoint ( tried using JEA_DISCO / jea...

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