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Synchronize the pattern with the Mid Servers and try again

I upgraded developer instance last night to Jakarta and am running a test Oracle DB discovery (UNIX) and receiving the following error:Discovery using patterns could not be executed due to missing pattern Oracle DB On Unix Pattern. Synchronize the pa...

david74 by Kilo Contributor
  • 3490 Views
  • 7 replies
  • 1 helpfuls

Discovery probes and classifiers for IBM mainframes.

i'm new to servicenow and our environment include couple of IBM mainframes, we are trying to discover them using the snmp protocol and default probes and never successful, every time i run the discovery it gives me "active and couldn't classify ", ca...

SCOM Integration with Service Now

I am in the process of integrating Event management with SCOM and currently in Istanbul version.   We have successfully established the connection between SCOM and Service Now. However, there are no events coming in the Event module of Service Now ye...

Resolved! Check role assignments inside a workflow.

I am trying to setup an IF statement in a workflow to check if a user has an ITIL role applied to their user account. every time I run the statement it returns no even though the name_ref field contains a user with the ITIL roleI am getting the users...

NeilH2 by Giga Guru
  • 4180 Views
  • 9 replies
  • 1 helpfuls

What table is the Service Mapping DIscovery Logs kept in.

So after creating the Application Service (entry point, hit Run Discovery) and now I have a Service Map. Go to a CI right click the down arrow and select "Show DIscovery Log". Where is this log kept in ServiceNow. I have found where the pattern based...

DuaneNMore by Kilo Guru
  • 3431 Views
  • 3 replies
  • 0 helpfuls

How would I auto-close a task?

We have a business requirement to create a catalog item that will be used to report on changes made outside of service now. The group will submit the catalog item, and the task should be created and then automatically close. Could anyone give me some...

Blair5 by Tera Guru
  • 3504 Views
  • 4 replies
  • 4 helpfuls

Resolved! Question on recommended number of MID servers to start with

Hi Service Mapping - Discovery experts.   Question: MID Server setup: if you have CIs in four different data centers spread through different geographical locations would you start with one (HQ) or four MID server installation/setups? I welcome your ...

Valqe by Tera Expert
  • 1763 Views
  • 1 replies
  • 5 helpfuls

WMI credentials/ account for discovery in windows server

Hi All,I'm able to discover windows server (ws123), and user (svc_servicenow) also available in credentials table in servicenow. When I'm validating the credentials account in windows machine for local admin account, then I'm not able to find this us...

mehak1890 by Tera Expert
  • 2331 Views
  • 1 replies
  • 2 helpfuls

Resolved! Issue in Probes running with Powershell

We had setup of discovery last year on jakarta version. It was working fine earlier. Now, when we moved on Madrid, The Windows server discovery is giving errors/warning related to powershell probes. For example, windows - installed software probes ne...

Resolved! How to link incident table with alert table?

Hi, Need help with reports. Using incident table is there a way to also list the alert information. I am able to use the alert table and get the incident information, however unable to generate a report using the incident table to capture the alert i...

Resolved! handling stale data from SN Discovery?

how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked as non-operational?   We will be performing SCCM data pull, ServiceNow discovery (w...