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MID Server logs and purging

Hi All, I am requested to clear the dump logs off the Mid servers which are causing critical out of space issues. May I get some information on which is the appropriate place to look for the logs. Is it stored anywhere else than the 'Logs' on the Mid...

Raji10 by Tera Contributor
  • 5371 Views
  • 4 replies
  • 2 helpfuls

2 IPs on one Windows Server

Hi There,  I am working on project where discovery is used primarily to load new CIs into CMDB table.  Currently I am facing issue mentioned as below.  There are 2 IPs on windows server CI, One is created as Backup and other is created as Production ...

manddar by Kilo Explorer
  • 3161 Views
  • 6 replies
  • 2 helpfuls

Resolved! CMDB Operating System choice list diminishes through extended tables

Hello, I am failrly new to servicenow CMDB and have a question regarding the choices available when manually entering CI's. Whilst automated discovery is working quite well I've had to manually enter machines in a DMZ until I can get discsovery worki...

Todd8 by Kilo Contributor
  • 6288 Views
  • 9 replies
  • 1 helpfuls

How Host name for Linux is identified in Discovery

Hi, I like to know how discovery identifies the hostname for Linux servers. when I checked the probe I don't find anything like nslookup please share the probe name and the exact command used to identify the hostname.   Regards, Imran Basha M.  

imranbasham by Tera Contributor
  • 2549 Views
  • 6 replies
  • 2 helpfuls

Error in pattern debug

Hi, In the 2 patterns Network Switch and Network Router, I always receive an error in the shared library "SNMP - Switch - Vlan" in step "Handle FDB for Juniper". See the error below: Oct 30, 2019 1:33:56 PM:: Starting step: 'Handle FDB for Juniper'Oc...

Alert suppression when Ci is in Maintenance window

can any one let me know how to suppress the alert when Ci is in Impact Maintenance Ci's table. As per the OOB when ci is in maintenance the related alerts are not listed in alert console and the alerts are automatically got suppressed. But here No al...

sagani by Kilo Contributor
  • 1677 Views
  • 2 replies
  • 1 helpfuls