Hello All, I am trying to create a confirm prompt within the Reject UI action on the Change Request table. However, the client side "onclick" function does not appear to be working as it will not display the confirm box when rejecting a request. Som...
Hi, We have few types of storage and backup appliances which does not support discovery. Is there any OOB field to mark a CI as non-discoverable? What are the strategies you follow to maintain non-discoverable CIs in CMDB? Regards, Chandra
Hi, this will probably be a really simple question to answer... I have built a workflow for a specific service request. I have created a catalog task but I don't know how to assign it to the requester? I guess this would require some scripting to ass...
I ran discovery, and received error Failed exploring CI Pattern. Check Pattern MSSQL DB on Windows Pattern. any insights to resolve the issue. 2018-03-23 08:56:45: Task is running on MID server MidServer_01 2018-03-23 08:56:45: setAttribute(sam...
Hi, We would like to use CMDB Query Builder, so I wants to build query for his requirement. We have list of IP address for the hosts, so we are trying to pull all CIs associated for those IP address along with manager names. I dont know how to build...
Hello,Would you happen to have a comparison of BMC's Atrium Discovery and Dependency Mapping v.s. ServiceNow's Discovery tool? I am looking for information from a functional, technical and capability perspective.If you have used both tools, you may h...
How do I parse a JSON file with a "Parse file" operation? I cannot find any example on docs site. Example: { "stuff": { "onetype": [ {"id":1,"name":"John Doe"}, {"id":2,"name":"Don Joeh"} ], "other...
Team, when i run quick discovery against an IP e.g [1.1.1.1.1] it discovers a CI and updates the CI in the CI table. However, the IP that gets updated in the CI table[1.1.1.2.2] is not same as the IP[1.1.1.1.1] i ran a quick discovery with. Appreciat...
Hello All,Its being observed that some of the CIs are having most recent discovery as "Empty". We did a complete scan & quick scan, both the ways the CI is getting updated but still the Most Recent Discovery field shows up as "Empty" for some devices...
Hi guys, I need to import CMDB on ServiceNow using CSV file. When I import my file I have to create also Asset in alm_asset table. ServiceNow ishould not already automatically create the asset to create the CI? Thanks,
Hello Team, Wondering if someone can shed some light and help me understand the workings of a MID server in relation to processing inbound SNMP traps and Syslogs? 1) Syslog processing - Can a MID server receive syslogs on the standard Syslog Port (U...
I am getting this error when discovering windows servers. We were able to run this in sub production and aftger I cloned the sub prod to Prod for go live we are facing this issue I have checked the Mid Server. It is running with the correct credent...
Hello Everyone, I was trying to install mid server on my local computer, but for some reasons it doesn't allow me. Below is the screenshot of the error I encountered. Your help is highly appreciated. Thanks, Sandeep
Hi All, We have discovery schedule configured by admin, So need to provide access to different user to run and configure discovery schedule going forward so discovery_admin role is ti enough or we need to provide admin access. If admin access, a...
Hello Folks, FIrst off, Thanks to this community, I am learning a lot about ServiceNOW ITOM. It is certainly helping me transition my skills from other tools to understand the logic and similar logic in SNOW ITOM - more specifically the Event Manage...
