Enable "History > List" Globally
Can the" History > List" view be turned on globally for all users and not just for administrators? If yes, where would I be able to find documentation on how to do this?
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Resolved! When I am running "iisreset /status" script in powershell command it gives me an error
Error:The term 'iisreset /status' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.Stack Trace: at System.M...
"User Must Reset Password" option not working in the password reset module.
Reaching out to the Service Now community to see if anyone has run into the same problem and how they have addressed it. Thanks very much in advance.I have activated the Password Reset Module in our Service Now instance. I created a process and enr...
Breakfix versus service request in Incidents (service types)
Does anyone have a definition of a service request versus a breakfix request in Incidents?
Integrating external data with ServiceNow
We have some external data that contains, among other data, usernames and computer serial numbers. For example, the external data shows what computers a user has logged into (and when). This information can help our users locate assets when the l...
Chassis SN vs System Serial - Which is used
I'm not successfully finding where current.serial_number or serial_number is set on a server CI. System serial number is being used to populate the serial number field on a server CI rather than Chassis. Is there a reason discovery prefers system...
Storage discovery error
We have configured one of our MID server as CIM server to discover storage devices. After adding one device to the CIM, the discovery of MID server created storage servers in CMDB. But after adding few more storage devices, nothing is getting discove...
SNMP v3 - Discovery
Hi allWe are still using Calgary., but it looks like this is still an issue with Eureka too.I am working on a process that will help us get at least something data and running - even if it is basic.However, I am hoping that someone here may have writ...
Midserver down issue
Hello Team,I am facing issue with mid-server. once we start the mid-server, status changes to up but within no time it again changes back to down state.Below are the latest log statements from agentlog file:06/01/16 11:27:06 (752) ECCSender.1 Sending...
Resolved! Reporting on Incident Variables
What table are incident variables stored? Like if you create an incident from a record producer, the variables, what table or field are they in? The variables for Requested Item Variables is in the Variables Ownership [sc_item_option_mtom] table, ...
Service Catalog Record Producer-Mobile
How can we configure the mobile view of Service Catalog record producers?
Resolved! Storage discovery issues
Hi,I am trying to discover storage devices and have configured CIM credentials. I have created a schedule with Storage IPs but discovery is not yielding any results. Unable to find what is the issue as the logs are not telling anyhting relevant to CI...
Need solution for looping approval requests
I have a service catalog item that allows the requestor to select any number of distribution groups, from a slushbucket, to become a member of. The catalog item 'workflow' simply creates a task for our helpdesk to manually acquire approval from each ...
Hitachi Storage
Hi,Has anyone had any success in discovery "discovering" Hitachi SAN storage, - VSP's and HUS. Our storage guys are not sure what credentials they need to supply for discovery to work. They have not heard anything related to CIM credentails.
Resolved! Help with CURL
I have a curl command which is running perfect, I want to convert this into a REST Outbound Message, I 'm getting 500 [Internal Server Error]return codecurl -u username:123456abctoken https://endpointurl.com/api/methodnameIn the REST message configur...
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