Display current Servicenow version
I want to display info about current patch version in the service catalog (content item). How can I do this?
Forum Posts
How to restrict discovery from updating certain CI attributes?
Out of the box discovery will update certain CI attributes, however what if I don't want discovery to update certain CI fields because I would prefer to update them manually all the time.One thing that strikes my mind would be to disable from the pro...
Resolved! Optaining user language in a catalog script with g_user?
Hi, I need to display a msg if user language is "English". I am working with Var loginLanguage = g_user.getClientData("loginlanguage"); but the language value is undefined? my current language is English. Any help is appreciated.
Resolved! Network Segmentation
Hello Everybody,I have a challenge that I was wondering if other folks had encountered and had some advice for me.Our Audit team has mandated that we separate sub-production from production environments; a network segmentation policy. At some point...
Unable to discover SAN devices.
Hi, I am currently working on Discovery. As part of discovery, I am able to discover few storage devices but not SAN storage devices.From ECC queue, I can see device name and Model but it is not creating the CI record. I am getting warning as "Name o...
Resolved! OOB "Add User to Group" AD activity - error msg "Exception from HRESULT: 0x80005000"
The out-of-box "Add User to Group" AD activity, results in failure and it's giving an error msg of "Exception from HRESULT: 0x80005000". I've done some research on that error code, and similar ones for this activity and many think it's some kind of c...
Field by Field Mapping - Sys_documentation.list
Hello - Need a little help. I am using the personal instance on Dev and I was able to pull the sys_documentation.list to filter to CMDB table. For some reason, this table is no longer found. Any suggestions?
Resolved! onchange catalog client script not firing
I have an application catalog item which has an onchange catalog client script.The problem is that the onchange catalog client script won't execute, even when I change the value in the variable on the form.I've boiled it down to a simple alert for te...
VMWare credential Test Failure
I have 2 VMWare credentials, one was used with an old discovery solution, the other is to be used with ServiceNow Discovery. Lets call them oldvmwarecred and newvmwarecred; the server we are attempting to test the cred against vserver.I have set mids...
Advanced Discovery Troubleshooting - WMI
My friend in the BRK showed me this handy little way to help prove a WMI connection outside the midserver but using the same components asking the question. This can come in handy when you can't figure out why you are having problems connecting to a ...
Prevent Discovery from creating CI's with no serial number
Hi all, We have run into an issue where we create duplicate CI's, I was wondering if anyone has come up with a solution that if the Serial number is empty, do not create the CI?
Event and Alerts: how to select an active CI
Dear all,I'd like to find a way to relate events and alerts to ONLY active CIs (active I mean CIs with "installed" status).In my servers' list, I can have more than one machine with the same name, one in "installed" status and other(s) with inactive ...
Discover HP Printer Model IDs
I am struggling to Discover network connected HP Printer Model IDs. I believe this is because I am discovering the Jet Direct Card and not the individual printer models. The model information is in the SNMP payload and I am familiar with creating...
Exporting records without attachment data (not included)
Hi:Does anyone ever tried extracting xml data from ServiceNow without attachments? we need to extract large amounts of data from some of the main tables (incident, problem, etc.) on a regular basis, however we do not need attachments to be exported w...
Resolved! Why Asset form fields are read only?
Hey SNC,A not so bright question, but shameful or not here it goes - I have recently imported bunch of assets to our assets module. The strange thing is that when I open an asset form, most of the fields are read-only, even for me as an administrator...
