cmdb_ci_lb has 2 identification rules, one with criterion "name,serial_number", and then "serial_number,serial_number_type". cmdb_ci_lb is extended (a step or so removed) from the cmdb_ci_hardware. Would we expect that, if the cmdb_ci_lb identificat...
Hi ThereI'm trying to populate the subscriptions tab against a user record, how in this tab populated?Set up a subscription licence and associated a user against the software, however the subscription tab is not populated.We manage various type of li...
All, Do we have a way of excluding a CI by name once discovered by Discovery and before its created or updated in the CMDB . This is as a result of dealing with alias. For example if I don’t want a particular CI[based on the name] created or updated ...
Hi all, I am going to install a MID Server that is completely dedicated to SCCM integration. I just wanted to know if there is anything in specific(instructions, libraries, etc) to install apart from the file that we download from ServiceNow to set ...
Hi All, Please let me know the significance of the duration and business duration field in sc_req_item. Please let me know why these fields are showing blank in RITM and having values in incident.
For Few assessment records, Trigger ID is missing.Can someone help me with possible reasons?We haven't done any customization on OOB scripts.Regards,Aanchal
I want to discover primary and Secondary DNS Servers as part of Server Discovery, I am not sure if OOB discovery finds this information from Server. Any help would be appreciated.
I'm trying to set the short_description field in an Alert to be a value from the [Event > Additional Info] field. By default short_description gets set to "[Event > Type] - [Event > Node] - [Alert > Description]" Doing so directly in the Event Rule ...
I have a group that is unable to see the "Copy sys_id" link when right clicking the incident header. How do I allow them access to that function? Do I need to create a new ACL?
Hi All, I wanted to configure the Post Incident Review tab in the incident form please let me know how to use this feature . I done through the doc which i have mentioned below but i didnt get the idea like how to configure it in the incident form....
We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical. The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This r...
Hello, we have weekly discovery schedules set up in place and have been working for years. All of sudden these schedules being canceled it self due to time out. after digging further, we found that 'shazzam' probe being sent out but 'processed' state...
Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to ma...
Does anybody know the thresholds around the flapping and reopen states? I.e., what time periods between events dictate when alerts to go into and out of these states?
Hi all,Records in the chat_queue_entry table, wich is where all the chat's are stored have a state connected to them. I am wondering how these states are controlled? I cannot find any information in the product documentation. I have a need to report ...
