we want to create discovery schedule setup in DEV system that ONLY uses SNMP. This is possible in service now by setting the capabilities (of the schedule or MID server, I can't recall which). This we would run against the IP space, block by block ...
Hi all, What's the best way to check the current action in a business rule? ie for a business rule that runs on insert or update, how can I test which action is actually happening for the current record? I was think of something equivalent to if (a...
I have different MID Servers connected to Edge Encryption proxies through an F5 load balancer. The MID Servers can successfully connect to ServiceNow using the internal URL for the edge encryption proxies but I keep seeing this error on the logs "jav...
Hi!In one of the integrations we are currently working on, we have the following structure: The target environment can be accessed and queried through rest (we just do 'gets' here) To access the target environment, we need to go throu...
We sometimes repurpose servers within our environment, and would like to keep any CI's in our CMDB that go to a "retired" state. The issue we're having is that when discovery runs, it will overwrite a "retired" server's information and populate it wi...
We currently manually maintain iPad asset information in our cmdb in cmdb_ci_computer. We need to formalize the management of these non-discoverable assets which will no doubt involve creating a new class.Is anybody doing this already? I'm looking fo...
I'm parsing command output from an sql query into a variable (not a table or list, 1 position, no delimiters - so it captures all of the returned text as a single variable). When I try to write that to an attribute, it returns only the first entry, n...
What is the best practice for service accounts used by MID servers? I have one account per mid server right now and it gets hairy to manage whenever we want to add or subtract or modify a MID server with the user accounts.Is this the best practice,...
How many attributes need to be collected in order to create a CI via a horizontal pattern.I am trying a designing a basic pattern using SNMP and receiving the following when testing:Pattern does not lead to the creation of any CI, please check the ...
HI All, I want to display image for OIP users like we have for VIP users in SNOW. I checked the script "Highlight VIP Caller" and the url of the image given is "images\icon\vip.gif".(pls tell me from where i will find vip.gif) I have uploaded the ...
I'm trying to parse my xml file using advance XPath query option in discovery pattern step. here is the excerpt of my XML file (<file path>/filename.xml)<Config xmlns="http://www.myurl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> ...
I am looking to automate new discovery schedule creation (new to service-now discovery). If i have over 100 new schedules (groups by region, division etc) that needs to be created, what would be the best approach to create discovery schedules?thanksA...
Linux Engineering Team want to enable MACs and ciphers for all SSH connections to all Linux servers. We tried discovering one of the test servers with MACs and ciphers enabled. The discovery failed on SSH authentication. Please suggest on how we over...
I have over 40 different CI classes that are in flat file format that need ongoing import to the CMDB and want to avoid having one import/transform per CI Class.
What is the expected performance impact to our Production instance if we have an external system sending 450,000 REST messages to insert problem task records? A stress test on our Dev instance today suggests that it would take 32 hours to load. ...
