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Order guide request table name

Hi,I have created an order guide and it contains 2 catalog items .When I am submitting the request then the variables present in Order guide is not present in variable section of RITM (Understandable as it capturing variables only of catalog item ) b...

Resolved! Email Field Type

On the user form, there is a field for email with an envelope next to it.   This is a specific field type 'Email' but this does not seem to be a general field type available on other fields.   I would really like to be able to enable this field type ...

madeves by Kilo Contributor
  • 14068 Views
  • 8 replies
  • 16 helpfuls

Blade chassis in the CMDB

In Eureka patch 6.  There is no CMDB class that suits Blade Chassis or is there?I'm going to ask my internal dev to create a new class to manage Blade Chassis.   Has anyone met any challenges with creating new classes?ServiceNow why don't you have Bl...

service mapping export

What are the ways to export CIs and mappings (e.g. CSV, XML, Excel, DB, ...) in Service Mapping?Thanks!

francesco14 by Kilo Explorer
  • 1688 Views
  • 2 replies
  • 3 helpfuls

Handling large payloads - Discovery

Hi,We are facing issues during discovery when the payload attachments that are getting are more than defined size. Seen some properties like below, where payload sizes can be modified but might put instance at risk as per KB0552119 . So wanted to kno...

Rakesh16i by Kilo Expert
  • 1941 Views
  • 1 replies
  • 0 helpfuls

Sys ID is showing instead of name

Hi AllI am working on a orchestration to create user in OKTA using Orchestration. While this is working as intended, that its creating user and its passing all the information we have, the field for Department and Manager (both are a reference field ...

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reich by Giga Contributor
  • 1830 Views
  • 4 replies
  • 1 helpfuls

Discovery - Windows Credential Permissions to function

    Hey everyone! I had a question on what is the minimal permissions that Discovery needs to gather data on window devices. We are using CyberArk as an external storage and the security team refuse to provide the permissions that ServiceNOW recomme...

rodeliodoria by Giga Contributor
  • 5664 Views
  • 12 replies
  • 1 helpfuls

Resolved! Displaying UI Action based on the value in fields

Hello SN Comm,I have a UI Action which needs to be displayed only when there is a value in 2 fields ie Point 1 & Point 2 (without saving the form). If these fields are empty then the UI action   should not be displayed.I have set the UI Policy like i...

ramwons by Kilo Expert
  • 6221 Views
  • 7 replies
  • 3 helpfuls

Resolved! ServiceNow Integration with SCCM

Hi,I have a client requirement to integrate SCCM with Service and i think i understand the steps of integration but i wanted to understand a few things from the conceptual perspective.We are discovering assets in their environment such has (Hardware:...

sayub by Tera Contributor
  • 3083 Views
  • 3 replies
  • 0 helpfuls

How to remove MID server entry from Snow instance

Hi Everyone,I would like to remove a MID server entry from my Snow instance. I have already stopped/uninstall the service on MID server but it is still showing under Snow Discovery with DOWN status.Please suggest how should I process with this.Thanks...

rajpootrajs by Kilo Explorer
  • 5750 Views
  • 5 replies
  • 2 helpfuls

Insert URL link in an Incident

Is there a way to insert a hotlink in an incident?   We want the ability to insert a URL link either in the short description or additional comments section and have the link open in a new tab.   Any feedback much appreciated!

rless by Kilo Contributor
  • 25607 Views
  • 19 replies
  • 13 helpfuls

Recalculate Workflow Timer When Value Changes

I'm using a wf Timer activity to pause until the 'Disable Date" on a Request Item is reached. The next step in the wf runs a "Disable AD User Account" Orchestration activity.  Issue: I need the wf Timer to reset if the Disable Date data/time is chan...

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sdtimb by Giga Expert
  • 6556 Views
  • 9 replies
  • 3 helpfuls