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Alive, Not classified

Hi,  While Discovery bunch of my IP returning this error. I checked the log and it indicates that IP is not Active but it's Alive. I can see refusal on many ports. I have below questions in the discovery:  (1) What is the difference between Active an...

nk_dubey1 by • Kilo Contributor
  • 7557 Views
  • 10 replies
  • 0 helpfuls

Group By in related lists

Is there a way to get the same view in related lists as we get when we do a 'Group By' on certain column on list page?

Vidhi1 by • Kilo Explorer
  • 8795 Views
  • 3 replies
  • 3 helpfuls

Resolved! Need to show group members on a catalog item form

I've been searching the community and the wiki and I have seen several ways that people have said they've done this, but none of them are working for me.  Here is my scenario:  The request is for the review of an assignment group and will be sent to ...

Resolved! UI button needs clicking twice

Hey guys,  I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase.  When I click the first time the phase state does...

scottjus82 by • Kilo Guru
  • 5214 Views
  • 10 replies
  • 0 helpfuls

Windows classification - Windows Cluster VIP

Hi All,  I have query specific to Windows Cluster VIP classifier. One of the IP in our network is detected as Windows Cluster VIP at classification phase.However it do not go further.  When I looked around, there are no triggers probes in this classi...

manddar by • Kilo Explorer
  • 4459 Views
  • 2 replies
  • 0 helpfuls

Hardware Asset record not found in All Assets

Per my understanding, all the three asset class (Hardware, License and Consumable) tables are just an extension of the main asset table (alm_asset). So any asset record be it hardware or license or consumable should be also present in main asset tabl...

kmrniraj by • Kilo Explorer
  • 2185 Views
  • 2 replies
  • 0 helpfuls

Adding SNMP MIB Files

Hi all, i just got an email from our Telecom Team, with a ZIP File including a lot of MIB and MY Files for our Avaya Equipment.So i searched the Wiki and Community Page how to add this. I found , that i need to go to MID Server -> SNMP MIB, Create a ...

Frank1975 by • Kilo Guru
  • 10830 Views
  • 6 replies
  • 1 helpfuls

Resolved! Can you turn off the BR's while running a background script?

I need to make a lot of changes to a table after moving it under the task table... is there a command you can put at the top of a background script to make it not run the business rules during the updates?I would rather not have to disable them all.....

randrews by • Tera Guru
  • 10178 Views
  • 3 replies
  • 1 helpfuls

How to change the URL of service now instance?

Hello All,We would like to change the URL of our production instance.Old URL: https://companyprod.service-now.com New URL: https://my.company.comAfter the new URL is created,the old should also continue to work.Please help on what should be done to p...

BhaveshJain by • Kilo Contributor
  • 6528 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to read data from the history tables

Hi ServiceNow Developers,  I am facing the following situation: a business rule ran accidentally in production and caused one field (closed_at in the rm_enhancement table) to be updated incorrectly. This happened about a week ago when we did a produc...

jmweli by • Kilo Expert
  • 14861 Views
  • 12 replies
  • 0 helpfuls

Simulating multiple session logins using JMeter

I am trying to monitor system performance during multiple sessions logged in at the same time (over 100).  I need to simulate the connection of multiple users performing simple tasks on a ServiceNow instance and be able to view the overall system res...

ahammoud by • Kilo Sage
  • 7732 Views
  • 1 replies
  • 0 helpfuls

UI action on a reference field

I'm a newbie learning scripting.   I want to add a UI action to a form.   This UI action adds a button when a field contains the word Test.   The word, Test, is selected from a list of services available to a certain user.  When I add the condition  ...

mlklein by • Kilo Contributor
  • 3132 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow Partners Tiering

At Knowledge conferences, all partners are divided into the following groups: Premier, Platinum, Gold, Silver, Bronze. Whereas on the ServiceNow website, partners are divided into the following three tiers: Authorized, Master, and Preferred. What is ...