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Configure SAML 2.0 with ADFS 2.0 to use User ID as identifier

In the Wiki it is exemplified how to use the Email (email) field in the User (sys_user) table as the uniqe identifier between the user records in ServiceNow and the AD.We tried to change this into using the User ID (user_name) field instead. - but we...

Resolved! CI Identifiers - Hardware rule match on Serial Numbers

I noticed two "issues" in our dev instance the other day with the updated identification rules.Rule 1 is correlation IDRule 2 is Serial Number and Serial Number TypeRule 3 is Serial NumberI swapped priority on Rules 2 and 3.   Here's the issue I ran ...

cyked by Mega Guru
  • 7974 Views
  • 7 replies
  • 3 helpfuls

Displaying field values in a workflow.

I have a workflow with several task.   On the first task, values are being populated in several fields.   The fields are hidden on all   task that follow through a UI policy but I need the values that were entered from the first task to display in th...

amatthews by Kilo Explorer
  • 2885 Views
  • 9 replies
  • 0 helpfuls

Network device with multiple IP addresses

Using Istanbul...When scanning a single network device with multiple IP addresses from a single discovery job, my understanding is the identification phase will recognize these IP addresses are on the same device and will only discover the device usi...

Ronald Lucas by Tera Contributor
  • 3242 Views
  • 4 replies
  • 6 helpfuls

SLA start condition on create

Hi,Im trying to figure out how ServiceNow is using the start conditions for SLA. I think I have a very simple SLA that shouldnt be so hard to do, but I hit a brick wall.I want a SLA To start when then Incident is created and stop when I hit state "Wo...

Automatic user creation from inbound emails

Hi,  Is there a way to customize how glide.pop3readerjob.create_caller automatically creates users in Service Now.  e.g.from Edgar Evangelista<edgar.evangelista@xyz.com>  Service now should pick up:Edgar = First NameEvangelista = Last NameUsername ...

Resolved! Error while generating the OAuth token ID

Hi All,I have set up a connection with OAuth 2.0 Rest Outbound. So I am using client id and client secret and token URL and all I have mapped in 'oauth_entity' table with grant type is "Resource Owner Password Credentials" and then profile is generat...

vidit7 by Mega Contributor
  • 2502 Views
  • 2 replies
  • 1 helpfuls

Resolved! Copy and Paste attachments

Hi, I am creating a record producer for incident creation.   I wanted to find out if there is a way to allow someone to submit screenshots by copy and paste instead of attaching a file.   What kind of variable is needed for this?Thanks-Julio

How to refer Business Service Table.

Hi All,Need you suggestion.Can we refer Business Service Table while customizing the identification pattern.Requirement is:- There are some mandatory field present in required CMDB table. And those value we are entering while creating business servic...

nimmi25025 by Kilo Expert
  • 994 Views
  • 1 replies
  • 0 helpfuls

SCCM vs Discovery

I have SCCM integrated with SN and have the hardware assets configured and is working.  I have not touched software yet.  I am researching and getting ready to activate Discovery on our network.  From what I've read we need to use SCCM or Discover...

debwinkelman by Tera Contributor
  • 4120 Views
  • 5 replies
  • 5 helpfuls

CI Owners

How have you and/or your organization addressed the issue of populating the (owned by, managed by and assigned to) fields in the CMDB as these can change often due to various reasons?

michaelwatts by Kilo Contributor
  • 6503 Views
  • 6 replies
  • 11 helpfuls

TypeError: Cannot set property "type" of undefined to

Hello.I get error when trying discovery host:Windows - Application Dependency Mapping(ADM):TypeError: Cannot set property "type" of undefined to "60bc4e22c0a8010e01f074cbe6bd73c3"at sys_script_include.445d60709733200010cb1bd74b2975a1:831 (createOrUpd...

Alex248 by Mega Expert
  • 2985 Views
  • 5 replies
  • 0 helpfuls

Move KB Articles to New Instance

Hi all,We are doing a re-implementation and starting from scratch in Fuji.   We have Fuji stood up in our test instance for development and want to move all of the KB articles that are currently in production (Dublin) to the Fuji instance.   Is there...