We have some "Routers" that are identified as IP switches. I am wondering if anyone has experienced this issue and how you handle it. Ideally I would like to rediscover these devices as routers to get router interfaces and routing rules. I hate to ...
I've been building out some modules and have a question. Whats the difference between the filters to display say for instance...all unassigned incidents in 24 hours and actually creating a report to do the same thing? Seems like with the report t...
I have created a Service request form on SNOW however the Catalog task is not getting created automatically upon getting the RITM Approved. I have checked the Workflow part seems to be fine. Please Help
I'm setting up the new AD Self-Service Password Reset. I've got a public URL for the password reset page, and that page is in my Public Pages: e.g.: https://myinstance.service-now.com/nav_to.do?url=pwd_reset.do?sysparm_url=suffix Where "nav_to" ...
Hi all,It appears that none of the metrics display the business duration.To report of the amount of time a particular task was assigned to each support groups using the business hour i.e. incorporate the default schedule/calendarCurrently the 'Assign...
I have an OU call consultant that we store consultant ad accounts in. I have also created a Consultant true/false field on the sys_user table. I am trying to mark the consultant field to true when the source field contains OU=Consultant. I have crate...
I have CI's in the system that have been redeployed with new names.What is the best practice for changing the name since it seems to be a key datapoint?Tim
I know that you are able to integrate UI Macros into any form section that you create, but can you integrate UI Pages into a form section that you create ? I am currently developing a custom application in ServiceNow and the current out-of-box form-...
Does anyone know how to prevent a record producer from creating a record?I have an instance were if the user fills out certain fields it can be determined that they are referring to an existing record and we just want to update that record rather tha...
Hi all. I'm trying to add a null query to a GlideRecord, eg "target.addNullQuery('myfield');". In this case, 'myfield' is a reference field, so I'm trying to return records where the reference field is empty. But no results are being returned, altho...
Looking at the table it is a reference to the users table. Is it possible to change that to users and groups? I want to leverage groups in the watcher list to send emails when certain incidents get updated. Thanks,Mike
Hi All, How to Identify the Virtual Machine in the CMDB for Auto discovery.I've created the script to identify Virtual machine for some server.Please help me to color code or identify the all Physical (In green color) and Virtual (Light green Color)...
Hi All I've created an order guide for our New Starter process, and a catalog client script which auto populates the users department, line manager, site and employee id based on the recipients name. These then cascade onto the ordered items, and ...
This is an odd one; it only seems to be possible to query the sys_user table if one is a member of the admin role. The non-admin I'm testing with has the 'soap' role, and has read + write access to all fields in the sys_user table (confirmed by logg...
I posted this earlier but without my title as a question. It garnered over 600 views, so I know people are interested in this topic - but no one left any replies. So I'm reposting with a title indicating this is really a question. If you have a...