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Integrating external data with ServiceNow

We have some external data that contains, among other data, usernames and computer serial numbers.   For example, the external data shows what computers a user has logged into (and when).   This information can help our users locate assets when the l...

hmartin by • Kilo Contributor
  • 2851 Views
  • 2 replies
  • 0 helpfuls

Chassis SN vs System Serial - Which is used

I'm not successfully finding where current.serial_number or serial_number is set on a server CI.   System serial number is being used to populate the serial number field on a server CI rather than Chassis.   Is there a reason discovery prefers system...

cyked by • Mega Guru
  • 4200 Views
  • 8 replies
  • 0 helpfuls

Storage discovery error

We have configured one of our MID server as CIM server to discover storage devices. After adding one device to the CIM, the discovery of MID server created storage servers in CMDB. But after adding few more storage devices, nothing is getting discove...

Rakesh16i by • Kilo Expert
  • 2562 Views
  • 5 replies
  • 1 helpfuls

SNMP v3 - Discovery

Hi allWe are still using Calgary., but it looks like this is still an issue with Eureka too.I am working on a process that will help us get at least something data and running - even if it is basic.However, I am hoping that someone here may have writ...

poyntzj by • Kilo Sage
  • 2123 Views
  • 4 replies
  • 0 helpfuls

Midserver down issue

Hello Team,I am facing issue with mid-server. once we start the mid-server, status changes to up but within no time it again changes back to down state.Below are the latest log statements from agentlog file:06/01/16 11:27:06 (752) ECCSender.1 Sending...

Rajesh M1 by • Giga Guru
  • 3123 Views
  • 4 replies
  • 0 helpfuls

Subnets/ranges per discovery schedule

Based on your experience, how many subnets/ranges are too many to include in a single discovery schedule?I'm sure the answer to that could be, "it depends". But I imagine based on usage of ServiceNow Discovery, you've come up with a ballpark number o...

rgu by • Tera Contributor
  • 1262 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reporting on Incident Variables

What table are incident variables stored?   Like if you create an incident from a record producer, the variables, what table or field are they in?  The variables for Requested Item Variables is in the Variables Ownership [sc_item_option_mtom] table, ...

Resolved! Storage discovery issues

Hi,I am trying to discover storage devices and have configured CIM credentials. I have created a schedule with Storage IPs but discovery is not yielding any results. Unable to find what is the issue as the logs are not telling anyhting relevant to CI...

Rakesh16i by • Kilo Expert
  • 2657 Views
  • 4 replies
  • 2 helpfuls

Need solution for looping approval requests

I have a service catalog item that allows the requestor to select any number of distribution groups, from a slushbucket, to become a member of. The catalog item 'workflow' simply creates a task for our helpdesk to manually acquire approval from each ...

Discovering middleware components

Hello All,We have a requirement to capture certain middle-ware components mentioned below:1. FTP 2. Bitvise SSH3. JavaBatch4. MQ Front5. MQ Back6. Informatica7. RightFax8. DB2By going through wiki, community and other sources we came to know these CI...

Hitachi Storage

Hi,Has anyone had any success in discovery "discovering" Hitachi SAN storage, - VSP's and HUS.   Our storage guys are not sure what credentials they need to supply for discovery to work. They have not heard anything related to CIM credentails.

chrisdimo by • Kilo Contributor
  • 2516 Views
  • 6 replies
  • 4 helpfuls

Resolved! Help with CURL

I have a curl command which is running perfect, I want to convert this into a REST Outbound Message, I 'm getting 500 [Internal Server Error]return codecurl -u username:123456abctoken https://endpointurl.com/api/methodnameIn the REST message configur...

snowcone by • Giga Guru
  • 3148 Views
  • 3 replies
  • 0 helpfuls