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How to export incident attachments

Hi All,  Could you share how to export / extract all the attachments from incident, problem and change tickets.  Thanks

bhadra by • Kilo Explorer
  • 11272 Views
  • 5 replies
  • 1 helpfuls

Reporting against reopened incidents

I am trying to develop a report in Service-Now that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. I have a rather simple way in place which involves exporting a list of all incidents to Excel and then looki...

sdwinegard by • Kilo Explorer
  • 7705 Views
  • 7 replies
  • 2 helpfuls

Resolved! I need to create a variable set with dynamic variables, i.e., they should be autopopulated with the logged in user details like name, email and phone

I have created a variable set "requestor Info". there are 3 variables, i.e., requestor's name, email ID and phone number as variables in it. I want to autopopulate these variables with the logged in user details correspondingly. How can I achieve it?

AirSquire by • Tera Guru
  • 1951 Views
  • 4 replies
  • 2 helpfuls

Adding Members to Visual Task Board

While adding members to a visual task board, it does not accept UID (user id) of the member (perhaps we need to enter user's full name in order to add). It makes lot difficult to add each and every member by their full name. Is there a way to add mem...

rest api for fetching cat_item images

I am trying to get images of the item using the rest api /api/sn_sc/servicecatalog/items?sysparm_text=laptopthe image field is missing in the response.when I try the rest api api/sn_sc/servicecatalog/items/8b6abec14f86c68085b73485f110c7fa   it does n...

mksharma by • Kilo Contributor
  • 3163 Views
  • 5 replies
  • 2 helpfuls

Resolved! Which Specific Windows Command(s) Retrieve FQDN?

We have found that the Fully qualified domain name (fqdn) on several of our Windows servers is not set correctly after nightly discovery is ran.   Our Windows admin is asking which specific command our discovery is using to pull that information so h...

tim_sewell by • Tera Contributor
  • 3510 Views
  • 7 replies
  • 4 helpfuls

Resolved! Attachment History

Is there a way to add the Attachment History to the Activity field? We would like a record of all attach/unattach activity for some of our records.

BenRamseyer by • Kilo Explorer
  • 4130 Views
  • 11 replies
  • 0 helpfuls

Resolved! Hi all, I have tried to configure the label (for a field called State, which is an OOTB field) on a project page. The metadata (Hover text, URL link, etc) of all the other fields on the Project page are being stored under the Project [pm_project] tab

Hi all, I have tried to configure the label (for a field called State, which is an OOTB field) on a project page. The metadata (Hover text, URL link, etc) of all the other fields on the Project page are being stored under the Project [pm_project] tab...

Srujith by • Tera Contributor
  • 1780 Views
  • 2 replies
  • 1 helpfuls

Report on after-hours and weekend activity

All,For some background to this request...I am putting together a proposal for onsite after-hours and weekend service desk staffing in our 24/7 operation. Currently, calls are forwarded to service desk staff that are in an on-call rotation on top of ...

brando by • Kilo Explorer
  • 3412 Views
  • 2 replies
  • 1 helpfuls

Problem with Scheduled File Import from Mid-server

I am using scheduled file import plugin to import csv file from mid-server, plugin works correctly around one month and it is giving problem and not running manually or by scheduled time.Can anyone suggest what may be the cause of problem as we are n...

Passing Parameters through the URL

I have successfully been able to create a UI Action that creates a URL with specific parameters that I pass to a catalog item and then will be rerouted to the item. The catalog item opens with no issues and is then populated with the specific paramet...

theiser by • Tera Expert
  • 12939 Views
  • 12 replies
  • 1 helpfuls

Resolved! Calculate Users Age based on Date of Birth

Hi GuysI have created a custom app (Case Management Tool) and I have a have a requirement that I would be fairly simple, get the users age in years based on their date of birth. This is a scoped application, which changes the script you can use. So f...

easybizit by • Kilo Explorer
  • 3760 Views
  • 2 replies
  • 1 helpfuls