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Resolved! Can I customize which probes are triggered for different schedules?

I am discovering across multiple sites with different requirements.While one set of sites is OK with one set of probes, other sites require that only a minimal set of probes take place.For example, the Linux Classification will trigger 15 probes (inc...

kurtdean by Kilo Contributor
  • 2299 Views
  • 4 replies
  • 1 helpfuls

SNMP - Classify: 0 OIDs for UPS

Hello Everyone,I am running discovery for UPS and able to discover few UPS but for most the UPS I am getting SNMP - Classify: 0 OIDs   in ECC queue and warning as SNMP probe timed out. Target is either unreachable or there are no valid credentials fo...

Daily/Weekly/Monthly BAU task tracking

Hello!Im looking for a way to generate tasks on a montly bases and assign them to teams to handle BAU infrastructure management. I have been playing around with visual task boards for this but its beginning to feel like im using a screwdriver to hamm...

Woz by Tera Contributor
  • 4334 Views
  • 1 replies
  • 1 helpfuls

NIC discovery

We've had some inquiry from our Server Operations team to discover and list NIC's for Servers.   Some servers have one, but we have up to 4 on a server and they would like discovery to find the NIC's and list them on the form.   Has anyone done this ...

coryk by Kilo Explorer
  • 1637 Views
  • 2 replies
  • 0 helpfuls

Non Discoverable CIs

Has anyone started to capture Non Discoverable CIs in CMDB (i.e. applications)? I would like to know a few things....1) what is your validation strategy?2) what is your remediation strategy?3) who do you consider the best data owner?I am starting to ...

dyma06 by Kilo Contributor
  • 2070 Views
  • 5 replies
  • 4 helpfuls

Unable to Discover the Version Name of SQL Instance

I see an issue in my Discovery results - version name of the discovered SQL instances isn't getting populated on the database instance CI form.   When i access the XML payload in the Input record of "MSSql DB On Windows Pattern - Horizontal Discovery...

ameertalha by Kilo Explorer
  • 1862 Views
  • 3 replies
  • 0 helpfuls

Data collected by Azure Discovery

I was looking through the new documentation for any mention of data discovered by the Azure discovery functionality within Servicenow. I checked the familiar area for data collected by Discovery but none of the Azure nor AWS stuff was covered. The en...

payton by Kilo Explorer
  • 1998 Views
  • 4 replies
  • 0 helpfuls

DCIM integration

Hi All,  Can Anyone give me any idea about DCIM Integration Set up?  Thanks in Advance.  Regards,Swapnali

smondal by Kilo Explorer
  • 4669 Views
  • 7 replies
  • 0 helpfuls

Configure SAML 2.0 with ADFS 2.0 to use User ID as identifier

In the Wiki it is exemplified how to use the Email (email) field in the User (sys_user) table as the uniqe identifier between the user records in ServiceNow and the AD.We tried to change this into using the User ID (user_name) field instead. - but we...

Resolved! CI Identifiers - Hardware rule match on Serial Numbers

I noticed two "issues" in our dev instance the other day with the updated identification rules.Rule 1 is correlation IDRule 2 is Serial Number and Serial Number TypeRule 3 is Serial NumberI swapped priority on Rules 2 and 3.   Here's the issue I ran ...

cyked by Mega Guru
  • 8221 Views
  • 7 replies
  • 3 helpfuls

Displaying field values in a workflow.

I have a workflow with several task.   On the first task, values are being populated in several fields.   The fields are hidden on all   task that follow through a UI policy but I need the values that were entered from the first task to display in th...

amatthews by Kilo Explorer
  • 3031 Views
  • 9 replies
  • 0 helpfuls

Network device with multiple IP addresses

Using Istanbul...When scanning a single network device with multiple IP addresses from a single discovery job, my understanding is the identification phase will recognize these IP addresses are on the same device and will only discover the device usi...

Ronald Lucas by Tera Contributor
  • 3334 Views
  • 4 replies
  • 6 helpfuls