How to calculate average time that is taken to close a ticket in service now
I want to known average time taken to close tickets in service-now based on department via graph or list.
Forum Posts
Resolved! How to read data from the history tables
Hi ServiceNow Developers, I am facing the following situation: a business rule ran accidentally in production and caused one field (closed_at in the rm_enhancement table) to be updated incorrectly. This happened about a week ago when we did a produc...
Simulating multiple session logins using JMeter
I am trying to monitor system performance during multiple sessions logged in at the same time (over 100). I need to simulate the connection of multiple users performing simple tasks on a ServiceNow instance and be able to view the overall system res...
UI action on a reference field
I'm a newbie learning scripting. I want to add a UI action to a form. This UI action adds a button when a field contains the word Test. The word, Test, is selected from a list of services available to a certain user. When I add the condition ...
Resolved! ServiceNow Partners Tiering
At Knowledge conferences, all partners are divided into the following groups: Premier, Platinum, Gold, Silver, Bronze. Whereas on the ServiceNow website, partners are divided into the following three tiers: Authorized, Master, and Preferred. What is ...
Resolved! Auto-close Service Catalog tasks after certain period of time
How would I go about setting something up (Business Rule, something else?) that will auto-close all open Tasks from the Service Catalog (sc_task) after a certain duration of time? Our workflows are set to complete the entire REQ after all tasks are c...
can any one help how to use less than operator in jelly script.
Can any one help how to use less(<) operator in jelly script.My problem is <j:if test="${prob.percent_complete >=50}"> <svg height="100" width="100"><circle cx="50" cy="50" r="5" stroke="black" stroke-width="1" fill="yellow"/></svg></j:if> it is...
Resolved! Adding OIDs to SNMP Probe and configuring Output
So I added two OIDs to Discovery's SNMP System OIDsRan a Discovery and saw those OIDs in the Discovery log I think Discovery is pulling the information I need, but I can't get it to output. I've tried creating a field in the form section, but I can'...
Does Visual Task Board interact with task.state?
In my instance it appears that dragging tasks across the lanes doesn't impact the ticket state. I had assumed there would be an interaction between attributes default_close_state and default_work_state attributes and the "Doing" and "Done" lanes. ...
Resolved! What is the order calculated fields values run in, compared to each other, and other business rules?
Hi All,I have added a new field to cmdb_ci with a label of "Common Name". This is because we use Discovery, which populates the Name field in a way that does not always comply with our naming standards. Most of the time it is ok though, so I have a c...
Verizon eBonding Service
My company recently started using Service Now for Incident, Change, Knowledge and Service Catalog. We use Verizon as our main telecommunications carrier and are looking into the Verizon eBonding service that is available for Service Now. We looked at...
Resolved! condition script on content management - dynamic block
Hi, We need to restrict access on our ess portal to people who are members of one of three possible departments (not roles or groups) and admin users. We've looked at doing this by adding a condition to the block - dynamic content, by checking the ...
Resolved! Displaying workflow stages in the form header
Hi All If I'd like to display workflow stages in the form header of problem / incident records, how can I do that? I'd like to have similar stage indicators that are used in catalogue item requests, here is an example below from a demo instance. The...
Resolved! IF condition in workflow for a service catalog variable Item
I've created a service catalog -> catalog item variable named "cmanager" having auto populated value based on selected user . During request, if user has no cmanager value, one task should create and if user has cmanager value task will skip , it wil...
Configuration Settings backup in ServiceNow Instance
Hi all, I need help regarding the configuration settings backup in ServiceNow Instance. I am currently working on ServiceNow demo instance and I have actually performed some configurations on it. The demo instance will be expire soon and I do not p...
