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Field by Field Mapping - Sys_documentation.list

Hello - Need a little help. I am using the personal instance on Dev and I was able to pull the sys_documentation.list to filter to CMDB table. For some reason, this table is no longer found. Any suggestions?

taniak by Kilo Contributor
  • 1388 Views
  • 4 replies
  • 0 helpfuls

Resolved! onchange catalog client script not firing

I have an application catalog item which has an onchange catalog client script.The problem is that the onchange catalog client script won't execute, even when I change the value in the variable on the form.I've boiled it down to a simple alert for te...

onchangecatalogclientscript.gif
HugoFirst by Kilo Sage
  • 3914 Views
  • 3 replies
  • 4 helpfuls

VMWare credential Test Failure

I have 2 VMWare credentials, one was used with an old discovery solution, the other is to be used with ServiceNow Discovery. Lets call them oldvmwarecred and newvmwarecred; the server we are attempting to test the cred against vserver.I have set mids...

DuaneNMore by Kilo Guru
  • 1386 Views
  • 2 replies
  • 0 helpfuls

Advanced Discovery Troubleshooting - WMI

My friend in the BRK showed me this handy little way to help prove a WMI connection outside the midserver but using the same components asking the question. This can come in handy when you can't figure out why you are having problems connecting to a ...

doug_schulze by ServiceNow Employee
  • 12857 Views
  • 20 replies
  • 2 helpfuls

Event and Alerts: how to select an active CI

Dear all,I'd like to find a way to relate events and alerts to ONLY active CIs (active I mean CIs with "installed" status).In my servers' list, I can have more than one machine with the same name, one in "installed" status and other(s) with inactive ...

Discover HP Printer Model IDs

I am struggling to Discover network connected HP Printer Model IDs.   I believe this is because I am discovering the Jet Direct Card and not the individual printer models.   The model information is in the SNMP payload and I am familiar with creating...

robatwood by Kilo Explorer
  • 1462 Views
  • 1 replies
  • 0 helpfuls

Exporting records without attachment data (not included)

Hi:Does anyone ever tried extracting xml data from ServiceNow without attachments? we need to extract large amounts of data from some of the main tables (incident, problem, etc.) on a regular basis, however we do not need attachments to be exported w...

cvelasquez by Tera Contributor
  • 1661 Views
  • 3 replies
  • 2 helpfuls

Resolved! Why Asset form fields are read only?

Hey SNC,A not so bright question, but shameful or not here it goes - I have recently imported bunch of assets to our assets module. The strange thing is that when I open an asset form, most of the fields are read-only, even for me as an administrator...

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mitzaka by Mega Guru
  • 1962 Views
  • 3 replies
  • 2 helpfuls

Discovery Tool Implementation plan

I read in earlier post that there was going to be an implementation plan put together. I never saw it and would like to know if anyone has one developed.

jdbanks by Kilo Explorer
  • 2483 Views
  • 3 replies
  • 0 helpfuls

How does Discovery know which Hardware Model to attach to? Does it / Should it / Can it use Model Number (Manufacturer Part Number)?

In the Discovery data it seems it just has Manufacturer and Model Name - not part number; and to be honest, most of our hardware models do not have a Model Number.   If we do populate our Hardware Models with a Model Number - do you create one with a...

bjmcdonald by Tera Contributor
  • 3396 Views
  • 12 replies
  • 5 helpfuls

Import IP Networks Automatically to Use in Discovery

We use another system to manage IP assignments, and therefore create new network ranges too (I'm hoping to use CMDB to manage this in the future).   As a new network range is created, I'm working to pull that data automatically into the cmdb_ci_IP_ne...

Phil32 by Tera Expert
  • 1119 Views
  • 2 replies
  • 0 helpfuls