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Resolved! Retrospectively updating records without changing the "Updated" field?

Hi All,  We use the date value of "updated" field (global) for reporting (e.g. Finding incidents that are open but haven't been updated in a month), but I need to retrospectively correct a field on thousands of records that has been calculating incor...

howard8 by Tera Contributor
  • 17367 Views
  • 5 replies
  • 20 helpfuls

update group member using excel file

I have a excel file with the below info :Group NameUser nameUser idUser 1Group 11User 2group 22User 3group 33all the listed "users"   and "group" are present in the user table and group table, ex(User1, user2, user3 are there in sys_user table and gr...

shiva_gupta by Mega Contributor
  • 2076 Views
  • 4 replies
  • 1 helpfuls

Want to update discovery source for SCCM integration

I am doing SCCM integration (2012R2) in ServiceNow. When I am getting data from SCCM & transform it into CMDB, Discovery Source is coming blank & Created By & Updated By fields are getting "system" value instead of User I am using for integration.   ...

nikhilagr20 by Giga Contributor
  • 3444 Views
  • 5 replies
  • 4 helpfuls

Resolved! Check if specific port is open via script?

Is there a way to check if a port is open via a script? I just want to check if a custom port i have on my network is open via a workflow script.

adevezin by Giga Contributor
  • 2953 Views
  • 5 replies
  • 2 helpfuls

Resolved! Instance Performance

Hi Guru's,  Does anyone know what the performance capabilities are of a ServiceNow instance? i.e. How many concurrent users can login, log tickets at any given time? Is there any information out there regarding this

orlando_f by Kilo Contributor
  • 6451 Views
  • 7 replies
  • 3 helpfuls

iLO discovery - populate an iLO IP field on server CI forms

I've read through a few questions posted about avoiding iLO infterface discovery, which in our company should be fine, the networks for iLO (like BUR) are segregated and we exlude those networks from discovery.My quetion is, does anyone have experien...

cyked by Mega Guru
  • 2259 Views
  • 3 replies
  • 0 helpfuls

Populate List Collector From Another List Collector

Hi,  I have a form with two list collectors. One is for adding group owners and the second is for adding group members.  I would like the group members list collector to populate with what ever is in the group owners list collector. Is this possible?

arobertson by Tera Guru
  • 3530 Views
  • 11 replies
  • 0 helpfuls

How is the install_status on network adapter set to absent

I am working with a client trying to understand how CI's like network adapters and IP addresses get set to a status of "Absent" if they are not being scanned any longer.   We used a windows server in the lab as our test subject.   We discovered it. L...

dthenderson by Kilo Contributor
  • 1591 Views
  • 2 replies
  • 1 helpfuls

Resolved! Event fields not populating when executing api post

Hi,   I'm very new to the community and to Service Now Event Management.   I'm building a Ruby script that will post events to my Service Now Event Management instance. So far I am successfully, at least it appears so, events.   The Events show up in...

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brentvardy by Kilo Expert
  • 2168 Views
  • 14 replies
  • 1 helpfuls

Checking for form load

Is there a way to check if the form is completely loaded and all the UI policies are applied before user takes any action on the page. In one of the instance user is on very slow internet speed so while form is loading he take action and hit submit b...

User150433 by Tera Guru
  • 2640 Views
  • 6 replies
  • 1 helpfuls

Resolved! Fields showing sys_id instead of String Value

We have an issue where in the fields are showing sys_ids instead of String value after the incident are closed.The value are showing as sys_ids for the users who are not admins.However, for Admins as well the list view also shows the sys_id and if yo...

Resolved! How does discovery classify network gears?

Hi All,While working on some issue with network gear discovery, i got stuck on a point   which is "How does discovery classify network gears?"...As far as i know, for Classification SNMP OIDs (sysObject ID OID) will be used and when there is a match,...

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Service Mapping setup

Hello. I'm trying to setup Service Mapping on my instance. I have Linux Server which has a few monitoring system on Apache and MySQL server. After discovering of server I'm getting next result.I have created a new Business Service and select TCP Clas...

stryker129 by Mega Guru
  • 1386 Views
  • 3 replies
  • 0 helpfuls

Configure Discovery to stop after classifcation

In the documentation for creating a discovery classification.   It says that it is possible to configure discovery to not trigger the specified exploration probes:Triggers probesSelect the exploration probes you want Discovery to launch. These probes...

Kieren by ServiceNow Employee
  • 1769 Views
  • 4 replies
  • 0 helpfuls