Hi all,
We need assistance with mapping applications that are routed through F5 XC / F5 Distributed Cloud in ServiceNow Service Mapping.
Current situation:
- The application is accessed through an external URL.
- Traffic is routed through F5 XC HTTP Load Balancer.
- Backend targets are configured in Origin Pools.
- The customer cannot provide direct MID Server access to the backend/internal addresses.
- We tried building a custom Pattern using F5 XC API, but were not able to complete the mapping successfully.
Our goal is to map the service chain:
External URL → F5 XC HTTP Load Balancer → Origin Pool → Backend Servers
We attempted to retrieve the data through F5 XC API, including HTTP Load Balancers and Origin Pools, but we are unsure how to properly translate that API data into Service Mapping relationships / CMDB relationships.
Questions:
- Has anyone implemented Service Mapping for F5 XC / Distributed Cloud?
- Is F5 XC supported in any standard ServiceNow Discovery or Service Mapping capability?
- If not, what is the recommended approach?
- Custom Pattern?
- REST integration to populate CMDB?
- Custom CI classes / relationships?
- Manual service modeling?
- How should we handle the mapping when the MID Server cannot directly reach the backend servers?
Any real-world experience or implementation guidance would be very helpful.
Thanks in advance.
