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Resolved! Cleaning up system

Anyone know or have a link to Best Practices for cleaning up the system with old transform maps???  Thanks JJ

Jeffce by • Tera Expert
  • 2160 Views
  • 3 replies
  • 1 helpfuls

Move Discovery Credentials to other instance

Hi All,  In our project we work with multiple instances, and normally for UAT purpose we do manual discovery for devices for which issues are resolved.  However user are regularly updating device credentials on production environment but not on UAT. ...

manddar by • Kilo Explorer
  • 3498 Views
  • 3 replies
  • 0 helpfuls

Scheduled jobs repeat interval

Hi Everyone,  I'm using scheduled jobs to automatically create account management tasks. There are some that need to be created monthly, some every 3 months and some every 6 months. The monthly option is already set up in the system. I've managed to ...

Resolved! Can I display another fields value in a different field?

For a little background.   On my location table I have a location number that is pulled in from Active directory as well as the location name.   I went ahead and created a new field called location name in which I am pulling both the number + name in...

magoo by • Kilo Expert
  • 6465 Views
  • 14 replies
  • 0 helpfuls

Configuration Items: Reporting (discovered) Changes

Hello all,I have a little problem where I would like to know the best practice in order to achieve following request.  We have recently activated the Discovery plugin to track devices that belong to a certain customer.The Discovery is working great, ...

conmic by • Mega Guru
  • 4042 Views
  • 3 replies
  • 0 helpfuls

how to disable tooltips

Hi,  Please could you tell me if there is a way to disable tooltips in servicenow ? They are driving me crazy!  Thanks,Edward

equick by • Kilo Explorer
  • 4138 Views
  • 10 replies
  • 0 helpfuls

Resolved! First Call Resolution

I have been asked to create a new metric for first call resolution.   Currently we use the out of box (opened and closed (no save etc in-between) The business would like to have a First call resolution that is calculated with the following parameters...

magoo by • Kilo Expert
  • 3754 Views
  • 4 replies
  • 4 helpfuls

Discovery Reports

In my deployments I'm always creating reports to filter out connection and other general errors...I've passed this along to the product folks and fingers crossed it will be OOB soon.. but if you would like here's my simple Some of my favourite report...

doug_schulze by • ServiceNow Employee
  • 3199 Views
  • 5 replies
  • 0 helpfuls

Resolved! Unable to connect to ServiceNow ODBC driver

Hi,  I have Crystal Reports 2011 and Windows 7 64 bit.   I installed the 32 ODBC driver for ServiceNow and configured it according to the instructions in the wiki using the 32 bit ODBC administrator.   When I try to connect to the data through Crysta...

jmckay by • Kilo Explorer
  • 12488 Views
  • 8 replies
  • 0 helpfuls

Moving data from a Time field to a Decimal field

Hi,  I'm having trouble moving contents of a Time field type into a decimal field type.  Client have so far been using a time field entering HH:MM:SS, but now wants to enter a decimal value.  So 1 Hour 30 minutes would then be 1,5.  Therefor they hav...

alm by • Kilo Explorer
  • 1673 Views
  • 1 replies
  • 0 helpfuls