Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...
Hi,I've looked on the Wiki and on the forums but can't find an answer to this one, though sorry if I've missed it somewhere. I'm guessing that Discovery looks at the last logged on user but does anyone knnow specifically how it does that and how the ...
Does anyone know if i can report on Public Comments and IT Work Notes that are saved as an activity? I have tried setting up the reports, and have searched both the Incident and Task tables, and I can not seem to find them.
Hi,I'm importing data from our SQL server 2008 database and I got problem with charset encoding.I'm using MID server to connect and send back data from our SQL server.Depending on the content of the query result, the returned data is encoded differen...
We are currently troubleshooting a JDBC integration via MID to a database with user data. It worked before but now it seems that the JDBC probe does not even reach the database. All necessary FW-rules should be in place. The MID log show the followin...
Hello, Could you please tell me how can I change this sla value set to "unknown"? When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I...
Our techical teams manage their workload by being a member of the relevant groupIs there a way of allowing technical teams the ability to view the queue of another technical group if they are not a member of it? We don't want say our communications t...
Hi There, I've been looking at the Rostering system in Service-Now and the below forum post:Can on-call person's phone number be display on the on-call calendar in addtion to just name?I would love to see this feature implemented, our techs use on ca...
Is there a report from within SN that I can run that will show the activity of a user. I need information such as do the open incident, change, or request... Do they close or resolve tickets? Not just if they have logged in. Thoughts?Also, I have cry...
I would like to make a report that shows me the number and types of all Windows OS's on my network. Is there a way to do this?Thanks!Shawn
How do you clear a reference fields value for current.fieldname? I found some docs to indicate that I should do the below but it does not work. Can anyone offer any help? var clearValue; current.u_affected_item = clearValue; current.update();Docs I a...
My goal is to setup the email configs so a user emails email@mycompany.com and that creates a ticket. All emails to the user appear to be from email@mycompany.comI mirrored setups i have used for other software that connects just fine. I was followin...
Dear all,We have recently added a new choice value to the "contact_type" field of incidents.We have made this choice value "inactive" so that users cannot select it manually, but it can still be set through scripts.However this also makes it non sele...
We are about to embark on an implementation of Service-Now, the partner performing the implementation is proposing a "starter pack' to accelerate the implementation.I'm trying to understand the added value of this starter pack Vs the existing out-of-...
Can I use the Default SLA Workflow for the following purposes?1. Incident SLA is broken, need an escalation for this (priority 2)2. Wait 4 hours after SLA broken (reminder) (priority 2)3. Priority 3, need an escalation 24 hours after SLA broken (inci...
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