At Knowledge conferences, all partners are divided into the following groups: Premier, Platinum, Gold, Silver, Bronze. Whereas on the ServiceNow website, partners are divided into the following three tiers: Authorized, Master, and Preferred. What is ...
How would I go about setting something up (Business Rule, something else?) that will auto-close all open Tasks from the Service Catalog (sc_task) after a certain duration of time? Our workflows are set to complete the entire REQ after all tasks are c...
Can any one help how to use less(<) operator in jelly script.My problem is <j:if test="${prob.percent_complete >=50}"> <svg height="100" width="100"><circle cx="50" cy="50" r="5" stroke="black" stroke-width="1" fill="yellow"/></svg></j:if> it is...
Really basic question I think, but I'm not finding it in the documentation. I have a workflow that runs on sc_req_item. I have a task where the user will select a model in the task variable and close the task.After that, I want to invoke a subflow...
So I added two OIDs to Discovery's SNMP System OIDsRan a Discovery and saw those OIDs in the Discovery log I think Discovery is pulling the information I need, but I can't get it to output. I've tried creating a field in the form section, but I can'...
In my instance it appears that dragging tasks across the lanes doesn't impact the ticket state. I had assumed there would be an interaction between attributes default_close_state and default_work_state attributes and the "Doing" and "Done" lanes. ...
Hi All,I have added a new field to cmdb_ci with a label of "Common Name". This is because we use Discovery, which populates the Name field in a way that does not always comply with our naming standards. Most of the time it is ok though, so I have a c...
My company recently started using Service Now for Incident, Change, Knowledge and Service Catalog. We use Verizon as our main telecommunications carrier and are looking into the Verizon eBonding service that is available for Service Now. We looked at...
Hi, We need to restrict access on our ess portal to people who are members of one of three possible departments (not roles or groups) and admin users. We've looked at doing this by adding a condition to the block - dynamic content, by checking the ...
Hi All If I'd like to display workflow stages in the form header of problem / incident records, how can I do that? I'd like to have similar stage indicators that are used in catalogue item requests, here is an example below from a demo instance. The...
I have a main workflow that handles RITMs and a subflow that handles approvals on that RITM. They both work on the same table.I have multiple types of approvals and have a stage defined for each. Before I broke out the approvals to a subflow, each...
I've created a service catalog -> catalog item variable named "cmanager" having auto populated value based on selected user . During request, if user has no cmanager value, one task should create and if user has cmanager value task will skip , it wil...
Hi all, I need help regarding the configuration settings backup in ServiceNow Instance. I am currently working on ServiceNow demo instance and I have actually performed some configurations on it. The demo instance will be expire soon and I do not p...
Hello, I've got a "Client Script" from which I'd like to access jQuery functionality. How can I do this? This is a normal ServiceNow client script, so I am already in an onChange() or onLoad() function and am not able to use the <g:include /> co...
Hi, I am relatively new to Discovery. There were a few CIs that were discovered earlier but now when I search the CMDB, they are not present. I have read somewhere that even when the CI gets decommissioned, it is not removed from the CMDB. A point t...
