I have setup a default support group field against sys_user for all of the ITIL users to record the primary support group that they belong to.I'd like to use something likeg_form.setValue('assignment_group', g_user.u_default_grp);or similar so that I...
When we first implemented incident in Service-Now, either "Maximum Digits" wasn't a field in the Number Maintenance module, or we just didn't know enough to set it. Either way, we would like to set it now. Is there a way that we could set max digits ...
Hi everyone,From trial and error it seems that if you link a template to a service catalog item it only uses it if the item type is record producer.We would really like to preset some values using a template but do not want to use a record producer.S...
I would like to collect some additional data when logging Incidents for certain kinds of CI's.I would like to prompt the Service Desk analyst for the additional data and then append or prefix the results to the description field. Can I use variables ...
We would like to create a hyperlink within a Service Catalog Task ticket which opens the related Request Item ticket. The hyperlink would display as the RITM number on the form. We are aware that we can simply click on the hover-over button next to t...
Hi Guys,We are experiencing an issue with the roles.We are seeing users with almost 50000 role entries in their user account.If we add a single role to a user, the view_changer and template editor adds itself exponentially.An example is, a user had 1...
Hi fellow S-NOWmen, Just recently purchased service-now for our company, (After waiting for a long time), now I was tasked to provide a demo of it, and the new features. So here's what I want to do first, I know you can set urgency base on VIP status...
Hi,In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still...
We are working on putting together our Incident Classification and we were wondering how others are doing it. We were thinking about using Service>System>Component/Function>Incident Type. For example: Email Service>OWA>Send/Receive>Issue orDesktop Se...
How to set and get value of duration field ?(In wiki they provide on example to set value ie current.u_time_to_assign.setDisplayValue('3 04:30:14') but it is not working )How to perform calculation on duration field ?How to convert integer to duratio...
I would like to clear a select box of all values without knowing their values.We have two select boxes called service provider and model.For example if i select "Verizon" within the service provider then the available models appears in the model sele...
I'm having a problem defining a view for a list. Basically, this is what happens.Click a module link to open a list of records, this view works. Click New to get a new form. The view is fine here as well. Then click the magnifying glass on a referenc...
Hi there,Can anyone tell me what the incident fact table is used for?Thanks in advance, Ruth
Our shop has a need to create a change template (for loading multiple change tickets with set configuration items). I read the wiki site and found the instructions on "Create Change Request Tasks with a Template"From the Wiki Site @SNCreate the neces...
Hi I need to limit the list of Affects CIs that are available for 'linking' to the Change Request. Currently, all CIs seem to be listed. What I need to do is limit the list of CI's to those of class = Business Services, and then further limit those b...
