Hi All,I have a request to export all of the highest level TASKS within a Project from the project level. I see on the project level you could export to PDF and XML however there is no excel and I really only want the top level tasks anyways. Is ther...
I am attempting to have an Inbound Email Action condition filter and process my email based on the address the sender sent it to, i.e., the address which forwarded it to SN. This intermediary address is properly appearing in the email log record in b...
Problems with Form layout and Form sections.I am not sure if this is the right forum for this question/problem. It may even be a bug.So, I have an incident form and this form has a form section called 'closure information' In this section i display a...
Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...
Hi,I want to generate a report with an overview about number of closed incidents per week of each user. Report should contain following rows and columns:Row: User (ticket assigned to)Columns: Closed (but not the date it should contain Current week / ...
Hi,I've looked on the Wiki and on the forums but can't find an answer to this one, though sorry if I've missed it somewhere. I'm guessing that Discovery looks at the last logged on user but does anyone knnow specifically how it does that and how the ...
Does anyone know if i can report on Public Comments and IT Work Notes that are saved as an activity? I have tried setting up the reports, and have searched both the Incident and Task tables, and I can not seem to find them.
Hi,I'm importing data from our SQL server 2008 database and I got problem with charset encoding.I'm using MID server to connect and send back data from our SQL server.Depending on the content of the query result, the returned data is encoded differen...
We are currently troubleshooting a JDBC integration via MID to a database with user data. It worked before but now it seems that the JDBC probe does not even reach the database. All necessary FW-rules should be in place. The MID log show the followin...
Hello, Could you please tell me how can I change this sla value set to "unknown"? When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I...
I have a catalog item workflow that is utilizing the "Create Task" to create Incidents through the flow. "Wait for completion" is set to true. However, I need the activity to finish once the Incident is marked as "Resolved" rather than closed. I chan...
Our techical teams manage their workload by being a member of the relevant groupIs there a way of allowing technical teams the ability to view the queue of another technical group if they are not a member of it? We don't want say our communications t...
Hi There, I've been looking at the Rostering system in Service-Now and the below forum post:Can on-call person's phone number be display on the on-call calendar in addtion to just name?I would love to see this feature implemented, our techs use on ca...
Hello,As administrator, I have no issues exporting a report or list to excel. Unfortunately, my ITIL users are unable to export to excel - they are taken to a blank page after clicking on the download button.Steps to reproduce:1. Login as ITIL user2....
Is there a report from within SN that I can run that will show the activity of a user. I need information such as do the open incident, change, or request... Do they close or resolve tickets? Not just if they have logged in. Thoughts?Also, I have cry...
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