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SOW and clicks on the Teams button

When a user opens up SOW and clicks on the Teams button, they should not see any Teams (Groups) where the Type field contains ‘Access group’.This will apply to all the three filter options in the list button: Your teams, All SRM Teams, All teams

RupaliJ by Tera Contributor
  • 470 Views
  • 2 replies
  • 0 helpfuls

Resolved! Certificate management

Hi community, quick question, what products do I need to install for using Certificate management. Also if I only have ITSM is there any out of the box functionality I can use that does not require any extra cost? Thanks in advance.

AnthonyMull by Tera Contributor
  • 1495 Views
  • 4 replies
  • 2 helpfuls

Steps to setup VMware vCenter discovery in ServiceNow

I need to setup discovery of vCenter instance using the discovery process. I have around 20 different IP address of the vCenter instance. In order to discover them do I need to setup credentials for all the 20 different IP addresses? And How many mid...

Server CIs with multiple NICs

Hi, If a server has multiple NICs, how do we prevent Discovery from discovering the same server multiple times with different NIC/IP? ThanksSam

SamJoe by Tera Contributor
  • 322 Views
  • 2 replies
  • 1 helpfuls

How Can I Hide a Checkbox?

How can I hide a checkbox field in a catalog task?I’m currently using the code: g_form.setVisible('variable', false);This works as expected when the variable type is "Yes/No," but it doesn’t seem to work for a checkbox field, which I prefer because i...

bahdol5098 by Tera Contributor
  • 486 Views
  • 6 replies
  • 0 helpfuls

vCenter Discovery - Get custom attributes in vSphere

Hi,Our organization is looking to bring all VMs that are managed in vSphere into our CMDB. For data consistency we have created custom attributes in vSphere to normalize the information no matter what kind of VM we are looking at. We would like to br...

gustavo_and by Tera Contributor
  • 711 Views
  • 7 replies
  • 3 helpfuls

Unable to discover MID Server

Hi, I tried discovering a MID server host (Windows Server) using the same MID running on it and I got a "Active, couldn't classify: No WMI connection" error.However, I am able to discover the same MID server host using another MID server. Has anyone ...

SamJoe by Tera Contributor
  • 612 Views
  • 2 replies
  • 2 helpfuls

Unable to install MID server on Windows 11

I have tried installing through MID SERVER  .msi file for windows but it says I need windows server 12 or more and when i tried downloading using zip file. I am not able to do that because there is no installer.msi file there. 

rishisingh by Tera Contributor
  • 676 Views
  • 4 replies
  • 0 helpfuls

Tickets created in ESS Portal Not Appearing under My Tickets

Hi, I’ve created tickets for Certificate Management through the ESS portal, but these tickets are not showing up under the "My Tickets" section in the ESS portal. Has anyone experienced this issue or have suggestions on how to resolve it, Is there an...

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Hari S1 by Tera Contributor
  • 542 Views
  • 3 replies
  • 0 helpfuls

Best practices for customizing the Service Graph Connectors?

Hi everyone,I'm currently working with the Service Graph Connector for Microsoft Azure, version 1.11. I need to map some additional fields from the data source to the CMDB classes. I've found many topics explaining how to customize the ETL mappings o...

Amar_Be by Kilo Sage
  • 1388 Views
  • 4 replies
  • 2 helpfuls

Some questions about Discovery

Hi Everyone, I am quite confused with how Discovery works especially for discovering software installations. I have some questions about it. 1. If not using File Discovery, for detecting software in Windows machines, does Discovery just get the list ...

jpcb0108 by Tera Contributor
  • 436 Views
  • 1 replies
  • 0 helpfuls

Windows servers not populating Assigned_to value

Hello,I have 7k+ servers, which are not populating, assigned_to value in them. I reviewed the payload the assigned_to value is showing = null in it.Please help to troubleshoot the error. Regards,Anmol #ITOM#discovery

Anmol8 by Mega Guru
  • 352 Views
  • 2 replies
  • 0 helpfuls

Event Management Maintenance rule

I created an event with 'x' node. I placed that node in the affected CI list of a change.Whenever the alerts triggers the  task was also created for that.But there is a maintenance rule called "CI in the change window" which stops creating of task.Ca...

Ak8977 by Tera Expert
  • 1412 Views
  • 3 replies
  • 0 helpfuls