Event management
In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.
Forum Posts
Check Point Firewall Discovery - Servicenow
Hi Team, Our organization using the checkpoint firewall but servicenow is not supported as of now.I am trying to discover Checkpoint firewall, but the Firewall classifier and we can able to discover with community string and only we couldn't able to ...
Resolved! MID Server RDP URL Not Accessible in Discovery Fundamentals On-Demand Lab
I’ve started the Discovery Fundamentals On-Demand course, and I’m currently working on the “Validate MID Server” simulator task. However, I’m unable to access the MID Server VM using the provided RDP URL: MID SERVER RDP URL: nowlearning-nlinst03275...
How to Distinguish Core, Distribution, Access Switch in CMDB
Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...
Ruby process consuming RAM - Related to ACC
Hi, we've had issues that last 2 evenings with 2 production servers with ACC installed, where Ruby Interpreter process has consumed all available RAM (~4GB) and caused production issues. The server techs concluded that the process belonged to ACC and...
New Certificate automated via Microsoft CA
Hello All, I am setting up New Certificate (Automated) to pull a certificate from our Microsoft CA. I have configured all these items1. Enabled Request New Certificate (Automated) catalog item2. Configured a Credential Alias3. Configured Credential...
Restoration of a previous version of a service map
Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...
Resolved! Service Graph Connector for AWS - How to restrict AWS resource import to ServiceNow?
Hi folks, I am using Service Graph connector for AWS to import data from our AWS to ServiceNow. However, currently I face a problem that I do not know how to configure to filter which AWS data should be imported to ServiceNow and which is not as by d...
Azure Cloud Discovery
all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...
If there is no relevant MIB, the discovery doesn't go beyond classification phase?
in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so? For a custom pattern, I know the which OIDs to use. Its documented by ven...
AMB Client Disconnected after connecting
Hi, Please find the Below Screen shot and let me know the solution for this repeated issue, which is AMB Client Disconnected after connecting.
Resolved! Networking fundamentals required for ITOM
Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?
Event Management Event Rules Threshold function
Hi All... We decided to give Event Rules Thresholds a go.After reading the documentation, which says it will use the "number of occurrences over a specified period", we discovered this wasn't true, and instead it uses the "specified period" as a roll...
CMDB integration from Datadog using Service Graph Connector.
I am trying to update CMDB data for Servers using Datadog. I have successfully installed "Service Graph Connector for Observability - Datadog". I have used ServiceNow Guided setup for configuration. https://www.servicenow.com/docs/bundle/xanadu-serv...
Why Restrictions on Firewall tables?
Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...