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vCenter Discovery Issue

I am trying to discover a vCenter appliance and it just discovers the appliance nothing else. It doesn't launch any other vCenter probes - VMWarevCenterNetworksProbe, VMWarevCenterDatastoresProbe, VMWarevCenterVMsProbe, VMWarevCenterClustersProbe The...

SamJoe by Tera Contributor
  • 523 Views
  • 2 replies
  • 0 helpfuls

Resolved! What Class to use for Networks?

A customer has some data for Networks which they want to add to the CMDB.  These are not logical networks but rather such things as PII Enclaves, NAT'ed networks which have some architecture to them. I've looked through the Kingston common data model...

Service Map credential Permission Issues

Hi All, I am facing an issue where Service Map is stuck with error Permission issues with Credentials(SSH private Key). I have attached the screenshot.I am able to login to these servers and Discovery has already added in CMDB.Is there anything I can...

Naushad1 by Tera Contributor
  • 667 Views
  • 3 replies
  • 0 helpfuls

Resolved! Stockroom field is mandatory when state is in stock

Hi Community, In Asset management workspace, once the state is "In stock", stockroom field becomes mandatory.However, I have checked that table, UI Policies, client script does not seem to have a logic where stockroom field is made mandatory. Any ide...

jnt-cnt by Mega Sage
  • 523 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service mapping - Tag based approach vs Top down discovery approach

Hello,  We are starting the service mapping stream and we are questionning our serlf what's the most appropriate approach The goal is to improve our operations : incident, change, ...Our assumption is to go with the tag based approach especiallay for...

MoeBacht by Tera Contributor
  • 911 Views
  • 2 replies
  • 2 helpfuls

Discovering Aruba Switches and stack switches

HelloCan some assist here, we are able to discovery  Aruba Switch Model  JL661A and few other properly but issue is that we are not able to discovery the stack inside those and even the Serial number's are also not getting populated. the OID's are al...

rajesh44853 by Tera Contributor
  • 1769 Views
  • 9 replies
  • 0 helpfuls

Exclude Basic Auth Credentials Using for the discovery

Hi Everyone, We have multiple types of credentials stored on our credential table. This includes few Basic Auth credentials. What we recently noticed is when discovery in progress, it used these Basic auth credentials also to perform discovery. We ju...

ErangaW by Tera Contributor
  • 1457 Views
  • 6 replies
  • 2 helpfuls

Resolved! CMDB CI Class Models Plugin in PDI

I was attempting to install the CMDB CI Class Models Plugin in my ServiceNow Personal Developer Instance.  When searching the plugins from within the instance, it does not come back.   Is there a way to request it from the store for a PDI?  Is there ...

s_proskin by Tera Contributor
  • 917 Views
  • 5 replies
  • 1 helpfuls

Asset - CI Synchronization

I need some help with regards to Asset- CI sync I have some Physical Server asset records and their corresponding Server CIs that are yet to be synced to each other(the CI names are actual server hostnames). Do these have to be linked manually or can...

Resolved! Call Removal Tool plugin

how can I activate this plugin --------> Call Removal Tool plugin --------->I can't find it in Activate plugin section 

RiteshI by Tera Contributor
  • 395 Views
  • 2 replies
  • 0 helpfuls