Resolved! Parent child relation between issues in GRC
Hi,how to define the parent child relationship between issues in GRC with an example thanksArun
Forum Posts
Resolved! Port Scanning Issue - Active, couldn't classify: No WMI connection
I am trying to discover windows server using the credentials and keep encountering "Active, couldn't classify: No WMI connection". I have performed the following steps:Validate the Credential using RDPValidate the ServiceNow Discovery WMI ports 135 a...
Duplicate Records in CMDB
We have what appears to be multiple duplicate records in our CMDB in a particular class. There exists a Standard Identification rule in place with the criterion of "Name." Why would we have duplicate records with the same name with the Identificati...
Service mapping - tag based discovery for on premise Load balancer and Databases
Hello Experts, Our customer is expecting us to show dynamic service mapping for on premise load balancer and databases.Our infra team have done tagging on VMs and those are discovering dynamically in Service map based on tags filters.Now we want this...
Resolved! MID server powershell script to choose MID server dynamically based on region
Hi All,Good morning. Hope you are doing well.Is it possible to choose MID server dynamically based on region through a PowerShell script? I need to run SSH command against multiple servers based on different regions, and in an ideal scenarios it is ...
Create Health Rules
I am sharing the ask to implement as below with user acceptance please help me in complete this request step by step: Cloud Load Balancer As a CMDB Manager, I would like to add the health rules for Cloud Load Balancer to view the CMDB Health Dashboar...
Resolved! Certificate management - Alerts
Hi,We have Certificate Inventory nad Management installed and use Certificate tasks (manual flow) to keep track of renewal.At the same time, we have Alerts that get created when expired certificate discovered, so it leads to kinda double-handling - ...
Integration
ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci Action items identified : Action items identified : • Review usage of the '/api/now/table/cmdb_rel_...
How to import images and videos into Knowledge
I would like to load data in xlsx format and use an import set to import knowledge in bulk.In doing so, I would like to include images and videos in the article body, but I don't know how to achieve that tail.I would like to know if anyone knows how ...
Resolved! CMDBTransformUtil - maskedAttributes
One of our Transform Maps uses CMDBTransformUtil which is called from an onBefore script. I made some changes and started to test the Load, so I made some manual changes to a CMDB Item and then reran the load.I was expecting my manual changes to be ...
ServiceNow Discovery: A High-Level Overview
ServiceNow Discovery is a process that automatically identifies the devices on your network, and then updates the Configuration Management Database (CMDB) with the information it finds. It uses a series of probes and sensors to detect devices on ...
Issue with Alert Status Remaining 'Open' Despite Event Severity 'Ok' – ServiceNow
issue:"The alert record remains in the 'Open' status even after the event is cleared, i.e., when a subsequent event with severity 'Ok' is received."To provide better context, here are the detailed steps:First Event:An event was generated for node '1...
Issue with Product Discovery in ACC-V
Hi All,I’m using the ACC-V tool for discovery, but I’ve noticed that while some products appear in the 'cmdb_sam_sw_install' table, they aren’t being populated in the 'samp_sw_usage' table. Has anyone encountered this issue before? Is there a known l...
Discovery Schedule - SNMP Version field
When setting up a Discovery Schedule, is there any reason not to choose 'ALL' for 'Use SNMP version', so that you don't limit what you are discovering ? Thanks !
