Hi Team, 1) What are the ways to know and reduce the number of license being used currently? How to Identify the CIs which is not required to be discovered? 2) I found one Service account (XYZ) is used to discover around 10K CIs where we do not requi...
Hi What is the difference between the normal method of importing using a transformation map and Robust Import Set Transformers?Do I need to define an import set table for Robust Import Set Transformers? Thanks in advance.
Here is the situation and am looking for the best "ServiceNow" supported solution.The customer has a network device named ABC. That device is nearing the end of it's life cycle, so they bring a new model online with the same ABC name to replace it. ...
I am trying to get used to the new Launchpad and Alert Automations spaces. Where did the Launch Applications move to from the older Alert Management Rules? Or has that function not moved yet and I still need to configure that in the old view?
Hi experts, I am still a newbie at discovery and has been an interest area. We have a setup of horizontal discovery( probe- based ) and i am trying to discovery a storage array at a certain IP included in Discovery IP ranges. The device i am trying t...
Hi Community, I am trying to integrate zabbix with snow instance, I have made all the configurations but when I am trying to test the connectivity instance I am getting the below error. Credentials not found, id: c6458a924743755043dc4391516d43ffRequ...
Hello,Please, does anyone know if there are answers to "knowledge check" questions in the Ebook : and if yes, where to find them ?
Hi All, If a user create a problem record and it is no longer needed in future....how can we cancel it ?? Can anyone help me the solution and also the reason why problem record does not have cancel state?
Hi,I have a catlog item that I want a user to select an applicaiton from a list (cmdb_ci_appl) and based of that I want the approval to be a user set on the application. In my workflow I've set the following approval user activity script but it's ju...
Hello EveryoneI hope you are doing alrightWe are using ACC-V for data collection on Windows-based computers which are AD-joined. Those computers are accessed via AD accounts. When the agent collects data, it does not populate the assigned field. I ha...
Hi I am trying to run command on Windows system from Discovery pattern -> debug mode -> command prompt. I want to list directory 'c:\Program Files' (in the directory name there is a space).There is no problem in listing directory where no space chara...
Hi , In My instance both ServiceNow discovery and SCCM are enabled and causing duplicate models.When we are trying to Normalize - it says Partially Normalized as Model field is missing in the Model.Could you please help me with the solution on how to...
Is there good documentation available on how to mature hardware Asset Management Process?
Hi Team, We have encountered unusual issue . We verified that the mid server is delating CIs which have associated task .Is there any way we can stop it . I am aware it do the file cleanup and relatioship deletion. It is deleting lots of classess. S...
Hello everyone, We are having issues discovering some MSSQL instances because only the "Lightweight" identification section is working, which does not pull any information about databases. There are two more identification sections which should be ab...
