Hello experts! Has anybody modified ServiceNow discovery patterns/probes to populate firmware version for network printers? We have this requirement and information related to it online is extremely sparse, so I was wondering if anyone has hands on e...
Hi All, I have an issue for one of the AIX server where discovery is failing with 'MULTIPLE_DUPLICATE_RECORDS' error message.Complete Error Message - MULTIPLE_DUPLICATE_RECORDS Found duplicate records in table [cmdb_ci_hardware] using fields [serial_...
Hi there, Just playing around with the IntegrationHub Import module (All > IntegrationHub > All > IntegrationHub Import) - and I'm a bit confused on how to filter if the Import Source is an Spoke DataStream.For example, just selecting Filtering On=Se...
Have you ever increased the threads on MID server in Discovery projects for discovering the CI's? If yes, what made you to increase the threads? and what values did you set for 'wrapper.java.maxmemory' and threads.max? (anything else you increased?) ...
We are trying to discover Huawei Huawei Oceanstor 2600 V3 type of storage devices in servicenow instance.There is no out of the box patter available for Huawei Oceanstor 2600 V3, kindly suggest if any one has done this with custom patter or other met...
I am attempting to discover a windows server which is behind a NAT. I get a message "(IP) is not a reachable host (no response to target ports scanned by MID)." Firewall rules are open to allow discovery. Any guidance or suggestion would be app...
I have a Dell server record that Discovery re-classifies it to Out-of-band device when it discovers the iDrac. It doesn't create two records, it keeps changing the same one from Windows Server to Out-of-Band device.
What resets the thresholding for event rule to create new alert? I'm doing some testing in my lower environment, and I have an event rule setup for Count operator 2 occurs over 2100 seconds. When I manually closed an alert and then a new event came i...
Hi all, I'm preparing for ServiceNow ITOM interviews with 1.5–2 years of experience . Can you please share commonly asked ITOM interview questions or scenarios (Discovery, Event Mgmt, Service Mapping, etc.)?
In our project, we are going to do IP based discovery for citrix worker machines using IP subnet but we would need a domain user which will then needs to be a part of local domain group on the target windows hosts. Thought it will be a non interactiv...
Hello Community, We are part of the Discovery team and have encountered an issue during CI classification in CMDB.We received a change task (ctask) where the Configuration Item (CI) is a virtual machine. This was confirmed through the Discovery logs,...
Hi Team,I want to add managed by group in the payload of VMWare whenever i run the discovery, in discovery status ECC Queue, i select queue = input and in name i select the tags.When i check the ecc queue payload, it has a field of "support by" of t...
Our network team tracks their switches and routers based on their internal loopback address. The issue I'm running into is when discovery runs against these CI's, by the time it hits the loopback address, it determines it's already discovered this CI...
Hi, We have IDS (Intrusion Detection System) devices with a specific OID; however, these devices are being discovered as Cisco Firewalls. Upon cross-verifying, I noticed that some valid Cisco Firewalls are also being discovered with the same OID.I’m ...
Hi All, Earlier 'X' windows server was hosted on 'Y' hyper v Host, recently we have migrated and deleted 'X' windows server from 'Y' Hyper V host, now This 'X' windows server is hosted on 'Z' Hyper V host.1, However when we are are running discovery...
