Hi All, We had leveraged the Incident logic monitoring plugin and installed it in our environment which integrates incident with Logic monitoring alerts. In one of those properties, it is mentioned to "Reopen the existing incident" if the same alert ...
Hello all,I’m working on mapping a Business Service in ServiceNow and need to understand how to bind it to its application-level Service Map.Could you guide me on the navigation and actions required to link the Business Service to the application map...
Hi All, We're creating a custom pattern for Symantec Bluecoat Proxy appliance. I've been looking for a table in the CMDB for proxy's but am not sure where this should be located. Any advice on the correct table to use would be much appreciated. Thank...
https://www.servicenow.com/community/itom-forum/task-create-discovery-schedule-failed/mp/3251901It seems that a similar issue is occurring on my end as well.If the issue has not yet been resolved, I would appreciate it if you could also apply the fix...
I'm looking to add a widget to a dashboard that shows how many services have been retired in the past 7 days. I've tried a condition of operational_status = retired AND updated_on the past 7 days. But it feels like this is not accurate enough. I real...
Hi,I have been using J2ssh library in mid server script include. However, the SFTP server no longer supports this encryption algorithm. I want to upgrade to SNCSSH. Can anyone let me know how to proceed with this.The requirement is to push the CSV fi...
Hello Everyone,I am working on integrating on-premise Active Directory with Service Now.Here’s what I have done so far:I created a catalog item where I collect username and password from the requester.I built a workflow for this catalog item.Inside t...
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Hey everyone,It appears as though when Event Management was implemented at my company, the Alert Auto close interval property (evt_mgmt.alert_auto_close_interval) was changed from the out of the box value of 168 to 0 (thus disabling this feature). I ...
Hello,I want to learn the CMDB process in ServiceNow : how to define and owning the process, maintaining and developing the Configuration Management plan, the CMDB data model, and associated rules, in line with ServiceNow CSDM 4.0. So, if you have so...
Hello, I am considering using the MID Web Server feature in ServiceNow to send events via a MID Server.I plan to make API POST requests to this MID Web Server, but I could not determine from the documentation whether the Keep-Alive feature is support...
I created a report that allows me to quickly identify any changes in our Discovery Schedules. This is on my discovery monitoring dashboard. Does anyone else have other useful reports they could share?This report is a count of the Actions grouped by D...
When a user opens up SOW and clicks on the Teams button, they should not see any Teams (Groups) where the Type field contains ‘Access group’.This will apply to all the three filter options in the list button: Your teams, All SRM Teams, All teams
Hi Folks, MySQL DB Server behind the Linux server which is running a generic application is not reflecting in service mappingGeneric application : keycloak running on linux server which is connecting to the Mysql DB Server that's not getting reflecti...
Hello Everyone, i have configured the process classifier for itunes and pattern for itunes. I have tested the steps and got exact output as shown in the task steps for pattern testing in debug mode. But when i finally ran discovery on 192.168.16.11...