Its my undertanding that alert management rules only trigger on a update to the alert record. Is there a way to leverage an alert management rule based on the age of the alert? example increase severity if open after 30 minutes. My guess is no s...
Hi Team, I am doing IP sub-net based discovery which includes Windows Server, Linux Server, IP Switches, VCenters. Credential for all these devices were configured and tested successful. Now I want to generate a report of all the devices discovered w...
Hi, we want to use our CyberArk Credential Storage without installing AIM API Client. Therefore we followed the documentation (https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/product/credentials/concept/external_cred_storage_co...
We have several cloud schedules created. All of them completed successfully and then trigger the corresponding VM Configuration Item discovery schedule. However, for one of them the cloud resources discovery completes successfully and finds 39 VM Ins...
Discovery Layer2 is updating the switches to servers connection in dependency view maps but the same is not available in cmdb_rel_ci table. This table is essential for alert correlation as per servicenow document. Want to achieve network alert as Pr...
Is it possible to correlate server and network, related alerts by using CMDB correlation in event management? The relationship is represented in the attached ImageIn my scenario:The server alerts are grouped as CMDB but IP switch (Network) creates ...
What is the benefit of using SLA in problem form? 1. On which state should I pause the SLA? 2. On which state should I complete the SLA?
Hi All, I have no experience on how application registry is working......Our requirement is that the external tool want to fetch the timeworked data from ServiceNow and store it to their tool. I have created a "Create an OAuth API endpoint for extern...
Where can i find these info?? Anyone help me on this.
Hello Friends,As part of the infrastructure team, we create\update VMs specifications like instance name, CPU, Memory, IP, ownership etc. For each respective change we create & update the VMware Virtual Machine CI manually. This incurs a lot of manua...
I'm trying to manage discovery of operating system user accounts from multiple sources (including the ACC-V agent). According to the documentation, the ACC-V Agent collects local user account data from the 'local_users.rb' ruby file and stores them...
Dear All, We are in a process to import Hardware Cis from Microsoft Azure through Service Graph connector. Connection was successful however not getting any data while running the imports. We followed the guided setup.Is there any additional step we ...
Hello Everyone;I am implementing a solution where any change (creation or update) made to a form section (sys_ui_section) in a specific CMDB CI class (e.g., cmdb_ci_server) and view (e.g., Default view) should be automatically propagated to all sibli...
I'm having trouble exporting a service map from one instance to another. When I export the service definition as a JSON file, the manual relationships I set up in the service mapping don’t appear. I also tried exporting the manual relationships and r...
I have a request from our hosting team that has been eluding me, How to Discover and Manage SSO Certificates from Entra ID (Azure). Is there any method in ServiceNow to do this? So far my searches and queries have yielded nothing on the subject.
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