Oracle GLAS integration with servicenow

Hi All  Could you please help me in steps or guided docs for Oracle GLAS integration with servicneow, which includes prerequisites to integrate with servicenow. We are going to impliment SAM pro with a client, which i need to integrate and get data o...

Maintaining Discovery Range Items / Sets / Schedules

Hi All, I'm looking for a good way to help me organize and maintain my discovery range subnets, range sets, and schedules.  Perhaps a report, CMDB query, or database view that will allow me to see the discovery_range_items, discovery_range_sets, and ...

How to tackle duplicate events when multiple event sources are configured?

We have few event sources which monitor same systems. One is OOB connector and other is custom one.For OOB one, the Message key auto generated.For custom one, the message key us generated via OOB BR "Add message key if missing" And in this case, the ...

Event Management - Threshold not working

I have created an event rule to monitor incoming events from the connector. The requirement is to generate an alert if CPU utilization is greater than or equal to 85%.Here is the event rule I configured, along with the threshold:Threshold: CPU utiliz...

Migrate Probes to Pattern migration question.

After running the migration we noticed that the Windows scripts seems to have run twice within seconds of each other.      We did not do run it twice.   It was only executed once.    Looking at the details there was nothing different.     Not sure if...

Is there any OOTB class to store Handheld devices information in ServiceNow

Object ID is not coming the payload for AVI Discovery

Hi All,I am trying to do AVI clusters discovery using the serverless execution patterns 'AVI Load Balancer Controller - Session based'. Object ID is an unique identifier for the AVI controller and because of this Discovery is throwing IRE error as be...

Duplicate data coming in the payload of AVI Discovery

Hi All,Currently I am trying to discovery AVI clusters using the Serverless Execution method using the OOB pattern 'AVI Load Balancer Controller - Session based'.For one of the IP Address, I am getting the below error "DUPLICATE_PAYLOAD_RECORDS Found...

Service Mapping: Tag based: Existing Application Service:

We are having existing Application Service to which we want to map the Cloud CIs using the Tag Key value. CSDM>Application Services>Select an Existing App Service>choose Population method>select tag based>Use list of tags>selecting the tag key and va...

Can I update work notes on em_alert table

PLEASE GIVE  A REFERENCE CODE 

A 'best practice" recommendation for the Non-Discoverable CI's

I found this thread as a 'best practice" recommendation for the Non-Discoverable CI's.   I wanted the validate with our team, is there any other approach?  Flag Field in cmdb_ciDiscovery Source = Manual Entry Thanks,Gordyhttps://www.servicenow.com/co...

ACC-V Agent classifies Linux Computer as Server

Hi,we have installed the ACC-V agent on a Linux Computer.The scan works well, but instead of a Computer with os "Linux" a Linux Server was created.The scan also created a new hardware model with the model category "Linux Server".My first step was to ...

ITOM AIOps Professional in Subscription Management

Hi Experts,I want to implement Event Management in an instance, only using Event Management functionality. But I realize that in subscription management module appears a Product description called 'ITOM  AIOps Professional'  The scenario is:  I want ...

ESX location getting overidden

Hi Team, I have one vCenter server on ABC location and one ESX server on XYZ location.ESX Server is is built on vCenter server, so when discovery run for vCenter CI then it discovers ESX server as well.We have ABC location configured on vCenter disco...