ACC-V can provide deeper data ?
In Ask the Experts session - https://www.youtube.com/watch?v=ulwFn30wMrwat 23:00 min It is mentioned as - Use ACC-V for deeper insights, more granular data etc. Is that true?
Forum Posts
Resolved! Service Mapping
In Service Mapping, which one of the following is true if a targethost is already discovered and in the CMDB?A. The host will be deleted in the CMDB and a new host recordwill created during Service Mapping discoveryB. The host will be immediately red...
Resolved! Event/Alert correlation based on alert description
Hello All,I have a requirement to correlate or group events/alerts based on their descriptions, provided they originate from the same location and organization.For example, alerts with descriptions such as "device down", "CPU high", or "memory high" ...
Resolved! Servicenow Discovery
Hello Folks,Can anyone tell what is the difference between "Active" & "Alive" in the Discovering any Device across the customer environment.Thanks
Resolved! Issues with task: creating an itunes pattern (part 2)
I am working on Discovery Fundamentals, Module 9, Task #2: Create an Itunes pattern. I have done everything I can think of to do in the identification steps and I still get: "Did you check the steps in the identification section are configured and te...
ML Based Service Mapping on On-Premise ServiceNow
Is it possible to use ML for Service Mapping in On-Premises ServiceNow Instance? Help me with any artifact that supports your answer. Thank you.
How to implement Autosys integration with ServiceNow to monitor Job failure
Hi, want to implement Autosys integration with ServiceNow to monitor Job failure, once job is failed at autosys event should be created in ServiceNow, please help with steps Thank you in advance
ServiceNow Discovery of Hyper-V Servers
Hi Experts! We are currently migrating our VMs from VMware to Hyper-V and are testing the discovery of Hyper-V servers, associated VMs, and clusters. Our Hyper-V servers are hosted through System Center Virtual Machine Manager (SCVMM) on Windows Serv...
Resolved! How to get access to store as existing login ID is not allowing to login to store.
Dear All, Existing login ID is not able to login to store application. Do we need to create a separate ID for that or it is completely a different process of obtaining it ?
Resolved! Issue in Operational Status Updated twice in VM Instance
We’re noticing that the Operational Status field on VM Instance (cmdb_ci_vm_instance) records is being updated twice whenever the SGC (Service Graph Connector) job runs. This results in duplicate audit entries and unnecessary processing. Currently we...
Certificate Discovery for Certificates with Password
Hi guys, Hoping someone else has run into this. For several of our Linux servers, they have certificates that are password protected. When discovery tries to scan them, it fails with the io_error of "SSLHandshakeException - Received fatal alert: hand...
How can I pull in DNS entries into ServiceNow
I am working on desigining a DR process within ServiceNow I would like to pull in the IP Zones, A Records, Cnames, Ptr Records Is this possible with Discovery or will it only pull in detected CI's ?
Resolved! Windows discovery probe execution
We have a requirement to do IIS server discovery and for this we have a dedicated probe "Windows - Get IIS Information". My question is how will this probe be triggered and do we need to make anything active for this discovery.
401 Unauthorized to access PAPI - Isilon array discovery
Hi Everyone, We are trying to discover Isilon devices but we are getting errors in the pattern, sample below HTTP request failed for credential with username: <username> - status: 401 - body: <html> <head> <title>401 Unauthorized to access PAPI.</ti...
CMDB CI Ownership
As i know ownership can be assigned at a group level (e.g., support, change, approval) in CMDB CI.I want to know that if we assign group level ownership for particular CI and if we point to particular individual as owner then can we consider that par...