We currently have around 2500 application services in the cmdb_ci_service_auto table.We've been using those app services across Incident, Problem, Change, etc. for the past 8 years. We now want to implement tag-based service mapping.We have a pretty ...
Hello Everyone, I'm facing a issue while importing data from SCCM to CMDB via SCCM integration using service graph connector.When records come from SCCM it gets populated in the import set table, and then when we transform it, the first step is to ch...
Hi All,Good Morning ! Can anyone please help me on the below query ?I would like to layout my variables in a container with 2 columns , alternating sides however The container insider my variable set doesn't seems to work on Service Portal whereas ...
Hi Team,For some of the alert in system we are seeing that the Initial Event Time and Event generation time is different. I got the basic difference from Google but what to know why this is happening as it is creating confusion for the users.Thanks,Y...
Hi guys need a little help here, I have the following scenarioAfter discovery runs, the CIs (class Kubernetes) are being deleted from CMDB, but they should not be, as they have changes or incidents related. Has anyone had the same problem? We are cur...
After running discovery on an AIX server in our environment, the RMSOCK command starts along with the aix_netstat_command.sh script and remains active for several hours or even days.I did some research in the community and found article KB0869120. Th...
When we first stood up our CMDB in ServiceNow, it looked complete. We had servers, network devices, databases, applications—all discovered, categorized, and catalogued. But it didn’t take long to realize something was missing. During an incident revi...
Hello ,I am trying to use IRE while inbound rest api transform for CMDB tables.i am using OOB cmdbtransformutil but having error and records are ignored. OnBefore transform script: Error Message Anyone encountered this issue? Any solution please rep...
Hi all, I have a requirement to delete all the records in sys_object_source table where reference CIs are in Retired status.I am facing an issue while running below script in backgroundIssue- The below script does query the source record based on the...
Hello everyone, The IRE works Only with a set of data source? I'm using a Inbound Web Service to create or update CI into CMDB, and I set discovery_source field with "WS" value. Do I use IRE API into scripted rest api? Otherwise, Do I implement all ...
Hi team, There is one change request where for one CI credential issue is coming, after discussion change owner confirmed that the mentioned CI is virtual appliance for security device and for that there is no any credential is created for this devic...
Hi Team,We have a Server in place and the Technical Service is added as with Managed By: Manages relationship. But the support group details are not getting synced to Server from Technical service?Does any body know the reason?Thanks,Yashraj
We are trying to discover oracle database ( server already discovered) hosted on UNIX machine. Does anyone know about any extension where we can do standalone database discovery? #oracle#databse#standalone#unixserver#discovery#itom
I'm currently working on a task that involves some complex scripting in ServiceNow, and I could really use some guidance. Specifically, I'm facing an issue with alert suppression related to Change requests. Here's a brief overview: When a Change re...
Hi all,We're facing an issue with Delinea Secret Server integration in our ServiceNow instance. Credential resolution via the MID Server is failing for both SSH and Windows credentials.Setup:Vault Provider: Delinea Secret ServerMID Server: Accesses S...
