How to stop users to do not create the Change schedules?
Hi All, How can i restrict the users or hide the New button for specific users or role, so they do not create the Change schedules?
Forum Posts
Pattern based ACC discovery
Hi all,As the standard ACC discovery lacks retrieving version information from e.g. MS SQL server instances, we want to try to go enable Pattern Based discovery by the ACC. Has anyone tried this before, and are there any how to guides available? Or a...
Resolved! TCP connection information empty when Linux Discovery runs
Hello Everyone, When customer tries Linux Discovery using Sudo right, They found the content of TCP connection is empty on their host. All other information like 'running process' , 'installed software' properly retrieved. Anyone can advise what cou...
Missing metrics from ACC agent
I've installed and configured test MID server and a ACC agent, enabled "Linux* and PostgreSQL*" policies.MID server and ACC agent are "green" in ServiceNow, discovery works, Linux & PostgreSQL instance configuration items have been discovered success...
Could not update record through Rest API explorer .
Hi All,I am getting 422 service error while using PUT method on Rest API explorer for incident table.I have the below script in Scripted REST Resource table for the API definition. What should I make changes to get 200 success response to update th...
Discovery: Get-CimClass : A security package specific error occurred
Getting the above error when running discovery for a Windows server. We have verified the Windows password and the firewall team insists that nothing is being blocked between the MID server and the target server. However, we ARE able to properly dis...
Logic to build a solution that keeps the field blank/empty when CI not found
Hi Team , We have integrated Service now with one of the automation tool, during incident creation through automation when the CI is not found in CMDB table it currently creates the new Ghost CI record in the CMDB table , We need to build a solution ...
Discovery機能の利用におけるMIDサーバパラメータの活用方法に関して（How to utilize MID server parameters in the use of Discovery）
コミュニティ参加者の皆さま お世話になっております。 Discovery機能の利用におけるMIDサーバパラメータの活用方法に関してご質問をさせていただきたいです。下記5種類のMIDサーバパラメータをデフォルト値から変更し、活用されている方はいらっしゃいますか？もしいらっしゃる場合は、どのような課題を解決するためにどのパラメータをどう変更された等のユースケースを可能な範囲でご教示いただけませんでしょうか。＃Servicenow公式ドキュメントから読み解くことが難しい各パラメータの活用ユースケースを...
Manual Service Mapping requirement by Populating application service
I am working on manually mapping application services within our CMDB since Service Mapping is not currently deployed in our instance. Our application services are currently stored in the cmdb_ci_service_auto table, and we want to ensure proper CI As...
Resolved! Did you check the steps in the identification section are configured and tested correctly
Task: Create iTunes Discovery Pattern (Part 2) - FailedI am attaching the screenshot of the step first step is giving me data including "itunes"and in second step no matter what i try, what filter i use i am getting blank record please help.I tried e...
Has anyone had to redo the Probe To Pattern Migration?
On May of 2024, we completed the Probe To Pattern Migration in all our instances (Dev, Test, Prod - All Vancouver). We clearly recall doing all the necessary migration steps, because we have Jira Stories associated with this work, and screenshots of...
How to send an SMS to a group of users and the users receive the sms but within a group
I know we can send out sms to users/groups , but I have a requirement that we need the receivers of the SMS to all be in a group together so they can stay in that group and talk to each other. Is there a way to implement this?
Resolved! Assign from Stock Business Rule overriding Life Cycle Stage
Hi everyone!Currently I'm using the new CSDM Life cycle fields along with the legacy fields in Washington version. We have multiple Catalog Items for requesting physical devices wherein it creates or updates a CI record then tagging it to an existing...
Network Devices - Post Sensor
Hi All, Got the error Post-sensor script "Network Devices - Post Sensor" failed due to: TypeError: Cannot convert null to an object.when we ran the network discovery for one of the subnet, please guide me how to fix it.
Resolved! Need attributes for Cloud discovery (Azure, AWS, GCP)
Hello team, I want to what are the attributes that will be discovered when we enable cloud discovery on following cloud providers (Azure, AWS, GCP). Please let me know. #ServiceNow#GCP#AZURE#aws#community
