Hello Community, I need help here - I am tasked to create a report that shows how many incidents have KB articles attached to them, any suggestions? On our incident's table, when you scroll down, there is a tab that says " Attached Knowledge" where y...
It creates alerts intermittently — sometimes they are generated, and sometimes they are not. Event rule matches.Reviewed this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714092.Updated the "Count Event Process"...
Hi,I am currently working on discovering Bosch IP cameras using ServiceNow Discovery. The out-of-the-box SNMP classifier probe is not effective due to the devices having generic or invalid system OIDs.My goal is to classify these devices as IP camera...
Hi ITOM Users, I am hoping you can provide some insight. We have ITOM discovering our Cisco call center environment. Discovery is identifying CIs as IP Switches; however, in the Asset field, it is defined in the alm_hardware table with a Model Catego...
Simulator Task Module 3 I am able to add my Windows MID Server using my private IP address but when it comes time to discover the clabs-windows it is not the right OS it only shows me Windows 2022 and it should be 2019. Therefore I cannot get past t...
We have configured service graph connector for Azure and Aws cloud resources. But we dont need the connector to update the server table only the VM instance table as per the requirement. But when checked the import schedules, the same SG-Azure VMs br...
I am working on an SN instance in which there is a discovery schedule set to discover "Cloud Resources". The associated Azure-type credential works to discovery 2000+ items in the Azure tenant, but we also see a bunch of errors in Discovery Home. All...
Hello All, We have an OOB integration where we map the raw data to the form fields. I need to map 3-4 URLs to a field of type HTML. The idea is to have a hyperlink for the URLs rather than plain text that needs to be copied. Assume that the raw URLs ...
Hello, Having issues enabling multisource CMDB - I have added the system property already: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/reference/components-multisource-cmdb.html I believe this c...
I use RESRMessage to call external rest API in ServiceNow、Used MID ServerThe following error has occurred:The request failed: Request not sent to uri= https://xxxx.xxxxx.jp/_apis/projects/?api-version=6.0 : org.apache.commons.httpclient.HttpException...
Hello,In ATF module, I created a test to test the record producer "Create incident" available on the PDI : And of course I created a step to impersonate an itil user, a step to access the Record Producer, another step to fill the fields, and another ...
Hi all, We’re using Serverless Discovery to populate AKS data in our CMDB and need to leave out/exclude a known set of Kubernetes namespaces from discovery. The namespace parameter in the pattern seems to support only * (all) or a comma-separated inc...
How are we creating service map for Paas/Saas based application or 3rd party cloud, not directly reachable by MID server?? are we creating this as Generic CI?
Some questions on this forum and even a Knowledge article on ServiceNow indicate that ITOM SU Licensing is based on nodes, which is performed on the Server (cmdb_ci_server) table. Why is it then that when i run disvocery on my VMWare Virtual Machine ...
I have created two rules for CPU utilization, one that creates a Warning severity alert for > 80 %, and one that creates a Critical severity alert for > 95%. I put the 95% at order 150 so it would check for that first, then the 80% at order 200.When...
