Hello Community,We are investigating an issue related to the Most Recent Discovery (last_discovered) field in the Server table within CMDB/CSDM. The client has observed that this field is updating daily, even for retired CIs, and they would like to u...
Hi,Hope you are doing good. Recently, we added several IP addresses to the Global IP Exclusion list to prevent them from being discovered during our Discovery Schedules. However, despite this, the IP addresses included in the Global IP Exclusion list...
HiIve just written a Connector Definition to connect to Cisco SDWAN / vManage and built it using ideas from other Connector scripts (ie SolarWinds). The API that i have returns events for a fixed period (ie the last 30 mins), so when i run this every...
Hello, We are in the process of evaluating tools to replace our domain level monitoring tools, and I want to confirm if ServiceNow ITOM is a candidate to replace our existing toolset using the agent client collectors and ITOM Enterprise with AI Ops. ...
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
We have successfully deployed ACC to all our windows boxes using inTune. We are trying to deploy to all the Macs, but no luck. Has anyone used JAMF to deploy ACC to Macs that can assist? We have several hundred to send to and would like to push o...
I'm trying to solve an issue. We've replaced workstation with discovery in favor of the SCCM integration and running into some issues in cases where machines are NOT being updated because of the time conversion/difference. lastHWscan is the value i...
We are currently not going to use interactions. I was able to hide it in the menu in the Standard UI by setting the menu to admin only. However I cannot figure out how to hide it from the list in SOW. Where do I find the config to hide interactions? ...
Hello everyone,I’m reaching out for help regarding the WebSphere discovery that I’ve just implemented. I’m currently encountering a few difficulties and would appreciate any guidance on the following points:WebSphere Clusters: I’ve successfully disco...
After Upgrade washingtondc to xanadu in non production instance then MID Server down and i have 2 unresolved issue Issue:------1.MID Server failed to upgrade2.User mid_acc_rdev associated with down MID Server: 17... No login attempts within reportin...
Hi All, I wanted to use "Advanced mapping using script" for event field mapping. can any one provide me any script for same. I am not able to figure out how to choose source and target field. Actually we are getting lots of data in our additional inf...
When discovery scan runs,the location is set to empty in cmdb_ci list for few ci's.But for rest of ci's the location is set.Need help.Please refer the attachment
In Servicenow test newly configured the mid server then start the server but most of field are empty how to resovle ?
In Servicenow MID Server user we have updated the new password then restart the server now status is UP but these issue is still showing in the issue tab , how to resolve this issue?MID Server Issue Tab:-------------------------1.Could not decrypt...
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
