Forgive me as I'm quite new to the Event management product. We have an event > alert integration with Splunk going at the moment. Right now we have it set up so that alerts Reopen and that reopens an incident, which i believe is how it comes OOB. I'...
I'm configuring Service Graph for JAMF , As part of the guided set up configure connection , I'm trying to test the connection . As i do that , I'm getting this error - Unable to make a connection to JAMF API call. Please check your credential config...
Hey there experts, I have seen several posts regarding the possibility of discovering HP iLO devices. I have found a very helpful post by @doug_schulze here I was able to create a custom HTTP Classifier and associated Discovery Pattern for CI Type Ou...
I am trying to update the class mapping of JAMF computer data from the Computer [cmdb_ci_computer] to the Personal Computer [cmdb_ci_pc_hardware] table. When I update the mappings and add the relationships, I am getting the following error when attem...
Hi all, I am seeking guidance on integrating ServiceNow with Azure for migrating update sets across different ServiceNow environments. Specifically, I would like to understand the required steps and best practices for this integration.I have already ...
Hello team,Need some help on the below issueWhen a user tries to run quick IP discovery he is not able to select mid servers and gets below error message.SS:I did some analysis and found out there are read level acls on validated field and user doest...
Hello all, this is a request for help to all those experienced in Discovery process regarding how to possibly reduce the number of stale devices or at least manage them in a more efficient way. I am facing a situation where the average number of sta...
Hi,I am currently working on an import process to populate the cmdb_rel_ci table. The goal is to create relationships in this table based on the data being imported, but the data is already present in the cmdb_ci_certificate table.The challenge is we...
We have a requirement to set the auth domain field on the linux server.We are using pattern designer for the discovery.Command to be run to get the auth domain attribute is $ cat /etc/ipa/default.conf | grep realm | cut -d'=' -f 2Kindly request you ...
Hi, Do anyone know what these tabs in service mapping represents? or is there any product document explaining these tabs in service mapping?1. Changes tab: i think it show all the changes made in the service map.2. affected CIs:3. Associated CIs:4. C...
Hi, I have created a report using CMDB query builder. After some days I found that report is not showing any data. Do we have to keep creating queries every time to show in reports? Thanks.
Hello, We are integration with SCOM 2012 and event management .Now We have SCOM 2022 instance also, they are migrating the agents from 2012 to 2022 phase by phase.What is the best practice , do we need to use a separate mid server or can we can bo...
I am looking to populate listener_name field in the MS SQL instance table. Is it to possible configure discovery to populate this field while discovering sql servers? Thanks Neel
Hello everyone,I'm facing an issue with Discovery patterns in a client environment.The client uses the "Linux Server" Discovery Pattern, which includes a nested pattern called "Linux - Storage". The client does not want disks to be discovered, create...
