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We are slowing moving to Service Mapping, however I'm trying to get the functionality of 'Impacted Services' in the Operator Workspace working for our manually related Application Services. How is the 'Services Impacted' calculated? I assume it chec...
I need to document a process where prerequisites and best practices need to be put in the document for the mid server decommission or removal. Anyone can assist with all the things that we need to consider here
Hello Experts, I have Integrated SolarWinds with Event Management.Now SolarWinds also wants to see the Incident created in the ServiceNow, on their console. But the Bidirectional on the connector is not working. Kindly suggest. Thanks & RegardsMirza ...
Hello Team,Recently, during an interview, I was asked about automating duplicate CI remediation. I answered that it can be done using a De-duplication (De-dup) Task, but the interviewer cross-questioned me, saying that in a De-dup Task, we still need...
How are users related to roles or groups?A. 1 to many relationshipsB. Many to 1 relationshipC. Ito 1 relationshipD. Many to many relationship answer What is the answer for this question ??
Hi All, In my client instance, one Discovery status record was canceled due to the Max Run Time limit set on its parent Discovery schedule. It’s been around 8 days, and the ECC Queue is empty, so I’m unable to trace the exact failure reason directly....
We need to implement SRM (Service Reliability Management ) for existing services in SOW, we already having solar wind alert automation in placed but we need to utilize SOW for existing services and alert.Please help with how can we SRM be outstandin...
I'm unable to find any details on a work around for SN Discovery on an enabled MFA server. The last piece of information I could find was on the community was 2023. Any guidance would be greatly appreciated. #discovery
Hello community,We have a requirement to map multiple agencies tagged to a business application.current process:- We are creating multiple business app records(we are maintaining business apps manually) and mapping corresponding agency (agency field ...
Hello,I would like to run a script before a specific discovery schedule is executed.Is there a way to do this?Thanks for your input. ReagrdsGerald
How can we leverage AIOps and machine learning capabilities with an on-premises installation of ServiceNow? Specifically:What AIOps or machine learning features and functionalities are available in the on-premises version?How are machine learning mod...
Hi Folks, Can some one help me in discovering the HPE MSA storage device i am not getting the proper class in cmdb for it.Can someone guide me wether we can discover via snmp or some other protocol needs to be used?
Hello community,we are discovering Linux-Server with installed Postgres-Instance(s). The Postgres-Service is running and is discoverd. But no instancerecord will be created. In Discovery Log no execution of the Postgres-Pattern is visible. How can th...
I have a subnet of IP Phones that I need to discover. I have credential-less discovery enabled and I can see (in the discovery status) that "Pattern Launcher: Credentialless Discovery Network Device" is launched. In the discovery log, I see:2025-02-2...
I am working on the custom field based MM functionality and when ever I am sending an alert my action script is making the Maintenance field to true which is working as expected.. but when i sent the same alert(deduplicate alert) the tally became 2 b...
