In one of the docs, ServiceNow recommends to disable configuration file tracking. Why so? Any particular circumstances it will cause issue? Doc just recommends to disable without providing any reason
When we create a computer CI, the value of install_status is 1 (Installed). As expected, a hardware asset record is created (model category, computer), but the value of state is 2 (On order). It is my understanding that, because of the "Asset CI Inst...
Hi All, I have configured cloud discovery, but I am not able to see Azure VMSS and also I am not able to see any vnet peering in SNOW.
Hello, My company has a requirement, we want to integrate ServiceNow ITOM with an external monitoring tool. The monitoring tool should send data via MID Server to ServiceNow.To ensure high availability, we want also to do load balancing. To implement...
Hello Experts, My query is on Discovered certificate. The requirement is to download the discovered certificate in pem or vfx format. Currently I can find certificates in 2 diff tables: sn_disco_certmgmt_cmdb_installed_certificateAnd the sys_certific...
How can i edit discovery patterns to bring additional information from windows device.
I am working on having all our Oracle DB instances in cmdb and we made good progress but there is this one server\db when discovery is run server is discovered successfully but the Oracle DB on UNIX pattern does not launch. Its because it cant find t...
Hello All, Do you know if there is a need / a way to synchronize new custom CMDB attributes to MID servers before they can be populated by custom Patterns? Here is the situation I faced: I developed a new Pattern Extension to populate new custom attr...
Hey Guys, I have been working in ServiceNow for about a year on the Discovery side, mostly implementing. However, I would like to know. How do other organizations manage Discovery Errors? I have read many posts and it seems to be a common issue. Fro...
Good morning, I have to create relationships between supporting IT infrastructure and customer accounts. Currently i related supporting IT infrastructure to the customer application services CIs. Note: This environment is pretty complex.I was told by...
Hi, Everyone!!I am currently running discoveries cloud discovery schedule for which i am not able to find location details for some AWS servers.Could you please help me to check exact issue for this.Thank you.
Hi All, Can anyone help me, to display the YOY percentage of incident in ServiceNow report? What is year-over-year?Year-over-year, also known as YOY or year-on-year, is a financial term and formula used to analyze and compare a particular metric fro...
Hello members, As a part of our Azure API-based integration - we are populating TAGs in "cmdb_key_value" for various configuration items. Currently it populates all TAG families/Keys from Azure, but we are interested only in 2 specific Keys, and all ...
Hi Team,I have implemented the JEA discovery on few servers, but 2 servers are discovered successfully using with JEA credential and other servers are not discovered, I did the same configuration on all the servers but still its not workingWhen i tes...
Hi,We have discovered AWS and Azure Resource types and respective items using Cloud Discovery. One of the CI Class used is Availability Zone in ServiceNow. These items are discovered from Availability Zone (Resource Type Name in AWS) in AWS. For Azu...
