How does discovery find name of Azure , AWS cloud VM's. Is it via DNS ?
Hi experts, How does discovery find name of Azure , AWS cloud VM's. Is it via DNS ? Please explain the process of Cloud discovery finding name of virtual machines.
Forum Posts
Resolved! Is It Appropriate to Create New Devices When Virtual Machine Instance Already Exists in CMDB?
Hi Community,I have a question regarding the management of VMware Virtual Machine Instance records in ServiceNow. Currently, I have records in the cmdb_ci_vmware_instance table, but I now need to import data from IH-ETL. The incoming data contains re...
Testing a new Probe and parsing the results for Discovery Storage
Hi everyone, I need to discover some IBM SVC (I'm reading this doc Storage Discovery via SMI-S and CIM) and I've created some probes since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue n...
Resolved! Certificate management
Hi community, quick question, what products do I need to install for using Certificate management. Also if I only have ITSM is there any out of the box functionality I can use that does not require any extra cost? Thanks in advance.
Steps to setup VMware vCenter discovery in ServiceNow
I need to setup discovery of vCenter instance using the discovery process. I have around 20 different IP address of the vCenter instance. In order to discover them do I need to setup credentials for all the 20 different IP addresses? And How many mid...
Server CIs with multiple NICs
Hi, If a server has multiple NICs, how do we prevent Discovery from discovering the same server multiple times with different NIC/IP? ThanksSam
How Can I Hide a Checkbox?
How can I hide a checkbox field in a catalog task?I’m currently using the code: g_form.setVisible('variable', false);This works as expected when the variable type is "Yes/No," but it doesn’t seem to work for a checkbox field, which I prefer because i...
Unable to discover MID Server
Hi, I tried discovering a MID server host (Windows Server) using the same MID running on it and I got a "Active, couldn't classify: No WMI connection" error.However, I am able to discover the same MID server host using another MID server. Has anyone ...
Unable to install MID server on Windows 11
I have tried installing through MID SERVER .msi file for windows but it says I need windows server 12 or more and when i tried downloading using zip file. I am not able to do that because there is no installer.msi file there.
Resolved! Service Mapping connection discovery fails for targets with multiple IP addresses
In our setup, the mid server is located in an admin network, that can reach any server via its admin interface. The configuration files for applications usually use the public interface for communications. The public network and admin network are sep...
Is there any way to change windows Agent-client-collector log location?
Hi All, I changed acc.yml file's windows log location parameter.==> Windows location : C:\Servicenow\agent-client-collector\log But still winodws log is generated at C:\ProgramData\ServiceNow\agent-client-collector\log\acc.log Any advice?
Tickets created in ESS Portal Not Appearing under My Tickets
Hi, I’ve created tickets for Certificate Management through the ESS portal, but these tickets are not showing up under the "My Tickets" section in the ESS portal. Has anyone experienced this issue or have suggestions on how to resolve it, Is there an...
Best practices for customizing the Service Graph Connectors?
Hi everyone,I'm currently working with the Service Graph Connector for Microsoft Azure, version 1.11. I need to map some additional fields from the data source to the CMDB classes. I've found many topics explaining how to customize the ETL mappings o...
Some questions about Discovery
Hi Everyone, I am quite confused with how Discovery works especially for discovering software installations. I have some questions about it. 1. If not using File Discovery, for detecting software in Windows machines, does Discovery just get the list ...
Windows servers not populating Assigned_to value
Hello,I have 7k+ servers, which are not populating, assigned_to value in them. I reviewed the payload the assigned_to value is showing = null in it.Please help to troubleshoot the error. Regards,Anmol #ITOM#discovery
