Hi,I have created a Flow Designer, and in this flow, I have added an action called Ask for Approval. In the approval action, I need to add an approval group. Currently, the approval group is configured manually, but I want to dynamically pull the app...
Hi, we are implementing CMDB and decided to use the CSDM status fields such as Lifecycle stage and Lifecycle stage status fields. We are trying to load sample data using import sets and transform maps, but these fields are being set to blank despite ...
Hi All, I am facing an issue where Service Map is stuck with error Permission issues with Credentials(SSH private Key). I have attached the screenshot.I am able to login to these servers and Discovery has already added in CMDB.Is there anything I can...
We are integrating ThousandEye and ServiceNow via OAuth Authentication using Custom webhook in ThousandEye. In order to get token from Servicenow, ThousandEye redirects to Servicenow Instance and login via the Integration user. Since, there is SSO en...
Hi Community, In Asset management workspace, once the state is "In stock", stockroom field becomes mandatory.However, I have checked that table, UI Policies, client script does not seem to have a logic where stockroom field is made mandatory. Any ide...
Hello, We are starting the service mapping stream and we are questionning our serlf what's the most appropriate approach The goal is to improve our operations : incident, change, ...Our assumption is to go with the tag based approach especiallay for...
Hi Everyone, We have multiple types of credentials stored on our credential table. This includes few Basic Auth credentials. What we recently noticed is when discovery in progress, it used these Basic auth credentials also to perform discovery. We ju...
I was attempting to install the CMDB CI Class Models Plugin in my ServiceNow Personal Developer Instance. When searching the plugins from within the instance, it does not come back. Is there a way to request it from the store for a PDI? Is there ...
Hi all, I hope this question is addressed to the right forum. Many ServiceNow customers would like to manage their (TLS) Certificates in the CMDB. I noticed that the CMDB CI Class Models plugin now (since version 1.4.0) includes a CI class called "Un...
I need some help with regards to Asset- CI sync I have some Physical Server asset records and their corresponding Server CIs that are yet to be synced to each other(the CI names are actual server hostnames). Do these have to be linked manually or can...
how can I activate this plugin --------> Call Removal Tool plugin --------->I can't find it in Activate plugin section
We have Azure discoveries scheduled for the cloud resources and they are running as expected. We also have an Azure Account within Microsoft Azure Discovery > Credentials (Service Principals) that shows us the Azure Subscriptions only if we click on ...
Hi experts, How does discovery find name of Azure , AWS cloud VM's. Is it via DNS ? Please explain the process of Cloud discovery finding name of virtual machines.
Hi Community,I have a question regarding the management of VMware Virtual Machine Instance records in ServiceNow. Currently, I have records in the cmdb_ci_vmware_instance table, but I now need to import data from IH-ETL. The incoming data contains re...
Hi everyone, I need to discover some IBM SVC (I'm reading this doc Storage Discovery via SMI-S and CIM) and I've created some probes since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue n...
