Service mapping prerequisites
Service mapping prerequisites to implement in service now
Forum Posts
Reporting - Direct link URL to incident
Hello,In ServiceNow reporting, in the Incident table, I know I can choose a collumn named SYS ID (inc_sys_id), which together with https://xxx.service-now.com/task.do?sys_id=<Sys id of the Incident>,can create a direct link to that Incident.My questi...
Dynatrace Service Graph Connector
We may want to use the Dynatrace connector in the future as a CMDB source, but haven't gotten full alignment yet. In the meantime, I'm trying to understand some of the details on how the information maps to tables. I have read the documentation, but ...
Azure AD Spoke- Add user to Group action is not working
Hi Team, We have setup the Azure AD connection and all, L'ook Up user' and 'Lookup group' actions are working fine, But getting below error when testing 'Add user to Group' action.====================================={"Action Status": {"code": 1,"mes...
How to fix if choice shows in blue colour in only list view
Hi, in the requested item table, under the 'Stage' column, the approval choices appear in blue color only in the list view only. However, in the form view, it is not displaying in blue. How can this be fixed?
Oracle Fusion Application/Middleware Discovery
Hi,I would like to know if any community member has discovered Oracle Fusion applications and the underlying connections for those applications?We have a customer who is running a locally installed Oracle Fusion config and on it their various applica...
How to create Tabs in UI builder navigation?
How to create/open as tabs in UI builder page like below OOTB design.
How does the authentication work for Push Connector using MID Server in Event Management
Hello all, I am trying to configure a Push Connector via MID Server (using Event Listener). This is ServiceNow and third party integration and we have provided the API generated via "TransformEvents_MidJsonGeneric"My query here is how we can authenti...
Change Scheduled Job run as field to System Administration?
Hello All,I created some scheduled jobs and currently the run as field is showing my name , so as per Best Practice i want to change run as field to "System Administration" user account but the class filed of mu scheduled job records are different li...
Automating End-of-Life/End-of-Support data in ServiceNow for operating systems or software
Has anyone been able to automate the End-of-Life/End-of-Support data in ServiceNow for operating systems or software? I'm trying to easily get the information whether by API or some other method into a spot in ServiceNow so we can enhance our discov...
Default Stage Displaying as "Closure" in Service Catalog Requests
Hi, When creating a Service Catalog request, the default stage is showing as Closure, when the state is "Approval Awaiting." Could someone please advise on how to resolve this issue?
Resolved! Service Mapping and Discovery
Hi Everyone,Can anyone tell me the clear difference between Horizontal discovery and Top-Down Discovery and also what is the meaning of "Services"?ThanksSatish
I need to change assignment group for all storage events ( Incidents ) to "Server"
for incidents generated through alerts we need to change assignment group to "server" // assignment group is specific to my requirement it can be anything #ITOM
Infoblox Integration - "sn_infoblox_integ_sg_infoblox_detailed_subnetwork" table
Has anyone had this table "sn_infoblox_integ_sg_infoblox_detailed_subnetwork" created in ServiceNow during/after SG - Infoblox Connection? I see the remaining tables as provided in Docs has been created and are being populated with the data. Referen...
