How to get data cmdb ci upstream and downstream data in audit history
Hi Team, audit history is not capturing data related to relationship as shown below
Forum Posts
Resolved! Azure cloud Storage Account discovery using Key Authentication
Hi Community, In our Azure tenant we are sticking to Microsoft recommendations and have moved away from Storage Key authentication to storage accounts and have disabled them by policy. As per official Microsoft recommendation : For optimal security,...
Resolved! Restrict Discovery of specific CI classes
Hi,I received a requirement to restrict discovery of some CI classes as the data is not used by concerned Teams.Could you please tell is there a way we can achieve this?If yes, what are the risks involved.If not , what are the reasons .Thank you
Resolved! Incudent closed date is prior than opened date
In the incident form, the closed date is earlier than the open date. How is this possible? If anyone knows, please help me with this.
ACC Agent Unable to Collect Host Data in Linux
Hi,I have installed agent on a Linux Machine in a EC2 instance. I am able to see the agent on the ServiceNow instance, but Collection failed for Host data. The error is as follows:I have used the single line command for the agent installer in the Lin...
"Palo Alto - Firewall Manager" Discovery Pattern Error
Hello,We're encountering issues while setting up an OOB serverless execution pattern for our Palo Alto Firewalls to populate the CMDB with device data from Panorama.We're getting two specific errors:"Pattern exit because Graceful Termination, reason:...
How we can find whether a user is utilizing a role assigned to them.
Hi Team,We are working on License part for ServiceNow.Wanted to know the role usage. how we can find whether a user is utilizing a role assigned to them.Example: If user as itil role and once in 60days he is logging to portal and platform to just vie...
Event Rules: Binding to a CI uses an additional field not configured in Event Rule
Hi, I have created several event rules to bind to CIs depending on the required filters. What I am seeing however is an extra field being used in the CI bind that is not configured in the event rule used, nor in any event binding scripts. The extra f...
ESX Discovery = CPU Name, CPU Type
Hi, I have a question, why horizontal Discovery on Windows Servers is filling:cpu_name: Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHzcpu_type: GenuineIntel but ESX probe VMWare - vCenter ESX Hosts is OOTB filling : cpu_name: (empty)cpu_type: Intel(R) Xeo...
Application Services - Map - Discovery Steps - Not using windows credentials to Test-Path
We have created entry point Application services and running discovery from view map. The discovery is failing with following though we have right windows credentials created in service now the command mentioned below error block is working fine:Erro...
Alert Management Rule not Executing
Here's my Alert:I've got a really simple rule:The Rule even shows that there is one matching Alert.But it doesn't trigger my subflowWhich is also very simple, it just closes the alert and writes into a log table.It works just fine if I test the subfl...
Order Management for Telecom(OMT) TMF-620 API not functioning as expected
When we trigger a TMF 620 API calls to create a product specification, it is not feasible to establish two or more service specification relationships through a single TMF 620 API call. This limitation prevents the creation of product specifications ...
Resolved! Advanced CI Selection and Filtering in Metric Rules
I've a use case that requires me to setup multiple metrics rules on one server. I'll have to monitor the /home directory with one set of thresholds, but I also have to monitor the /opt directory with a separate set of thresholds.I'm unable as of yet ...
CIM Storage discovery issue for Dell Unity
Hi Everyone, We are not able to discover the logical nas servers in dell unity boxes and we are observing below warnings. We are in Yokahama version CIM_RegisteredProfile.* - CIM_RegisteredProfile - No response received. Kindly let me know if anyone ...
Discovery scheduled is getting cancelled
Hi Team ,We are encountering an issue following the Yokohama release. All of our Discovery Schedules are getting cancelled automatically.Although we are able to discover the Configuration Items (CIs) successfully, the associated Discovery Schedules a...
