Hello All, Do you know if there is a need / a way to synchronize new custom CMDB attributes to MID servers before they can be populated by custom Patterns? Here is the situation I faced: I developed a new Pattern Extension to populate new custom attr...
Hey Guys, I have been working in ServiceNow for about a year on the Discovery side, mostly implementing. However, I would like to know. How do other organizations manage Discovery Errors? I have read many posts and it seems to be a common issue. Fro...
Good morning, I have to create relationships between supporting IT infrastructure and customer accounts. Currently i related supporting IT infrastructure to the customer application services CIs. Note: This environment is pretty complex.I was told by...
Hi, Everyone!!I am currently running discoveries cloud discovery schedule for which i am not able to find location details for some AWS servers.Could you please help me to check exact issue for this.Thank you.
Hi All, Can anyone help me, to display the YOY percentage of incident in ServiceNow report? What is year-over-year?Year-over-year, also known as YOY or year-on-year, is a financial term and formula used to analyze and compare a particular metric fro...
Hello members, As a part of our Azure API-based integration - we are populating TAGs in "cmdb_key_value" for various configuration items. Currently it populates all TAG families/Keys from Azure, but we are interested only in 2 specific Keys, and all ...
Hi Team,I have implemented the JEA discovery on few servers, but 2 servers are discovered successfully using with JEA credential and other servers are not discovered, I did the same configuration on all the servers but still its not workingWhen i tes...
Hi,We have discovered AWS and Azure Resource types and respective items using Cloud Discovery. One of the CI Class used is Availability Zone in ServiceNow. These items are discovered from Availability Zone (Resource Type Name in AWS) in AWS. For Azu...
Hello - trying to install Service Graph Connector For Meraki from SN store which shows compatibility with Washington, Vancouver (nothing about Xanadu). Meanwhile, customer instance is Xanadu... and via plugins this connector won't show up. Perhaps...
Hello, Currently we have the IT Operations Management Visibility product implemented, and we are mainly using it for Discovery & SGCs. My question is, does this subscription include the activation & use of Service Mapping – or would this incur an add...
Hi Experts!I am trying to integrate Servicenow and One Identity Safeguard, but the first step is to try the authentication method.The One Identity Safeguard REST API authentication methods are:X.509 Certificate: You can authenticate to the SPS REST ...
Hello All ,I have a question regarding Discovery.When Discovery schedule is triggered with Discover field value as IP Addresses it does not populate cmdb_ci_ip_address table with IP addresses found after this discovery. IP Address table is populated ...
Hi all, I'd like to use ServiceNow to monitor a system which sends alerts/events via SNMP inform requests. Does the MID SNMP Trap Listener support receiving (and sending acknowledgements for) SNMP inform messages or does it only support SNMP traps? T...
Hi all, I'd like to use ServiceNow to monitor a system which sends alerts/events in the form of SNMP inform requests. Does the MID SNMP Trap Listener support receiving (and sending acknowledgements for) SNMP inform requests, or does it only support S...
I couldn't find the [Save Description] option in the steps when I followed the official documentation to try the alert analysis summary operation. In my environment, I can only copy or refresh the summary generated by Now Assist, and it is read-only....
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