Discovery of Wireless Access Controller - CI Classes

[David77]

When we run Discovery Patterns against our Wireless Access Controllers and Access Points, is is accurate to say that the following CI Classes will be used:

---device ------------- : --- CI Class used --------

Wireless Controllers: IP Routers

Wireless Access Points: Wireless Access Point

Secondly, how does Discovery of WAP work, generally?  Does it go to the Controller, and then collect the information about all Access Points connected to it, or does Discovery have to physically be able to reach out to all the Controllers *AND* each Access Point?

Thanks!!

[David77]

You can see the associated controller in the "related items" sections of the WAP 

Additionally, you could run a report on the CI Relationships table or create a CMDB query

query ...

[pratik0306]

Hi @David77  yes this part i am aware. in my case, IP address is not showing for the Access Points.

initially they were manually loaded and now post discovery even if i make the IP address field blank, it still doesnt update.

Any clue what could be the reason?

[David77]

@pratik0306  I have no idea what would cause no IPs to be returned for the APs, as we are successfully populating that information. I would start by looking at the Discovery logs and if not finding anything, open a case with ServiceNow Support. Thanks.