Discovery Update of inactive CIs

aveguemartinpin
Kilo Contributor

Hi everyone,

We have setup Discovery succesfully but we wonder how discovery can managed when a server is not active anymore in our infrastructure. I mean, is there anyway where discovery can update the status of something that is not detected anymore?

Another question would be, what would it happen if a Device with the IP X, is changed and in the IP X it's installed a totally different device?

Thank you in advance!

1 ACCEPTED SOLUTION

doug_schulze
ServiceNow Employee
ServiceNow Employee

We have addressed just this need...



ServiceNow Share - Ci Lifecycle


View solution in original post

6 REPLIES 6

Ankush13
Kilo Guru

You can check your first point by last updated... if it's older than a set time period, a BR can be written to do the required.



For second, a new CI will be created...


So you suggest to create an Schedule Job that searches CIs in the CMDB whose last updated date is more than a period of time*, right?



*Of course that period of time must be greated than the Discovery schedules programmed.


Ankush13
Kilo Guru

Exactly, and then instead of deleting, you can create a new field and populate it as 'retired'. And as soon as the discovery runs, mark these as active..


Great! Just to be sure that this can be done, is Discovery updating always the Updated field of a CI, even if non attribute of it is changed? In other words, is Discovery rewriting the Updated field even if no attribute changed?



Thanks again.