ECC Queue Record stuck at Ready state

[Rajesh Annepak1]

Hello Team,

Could You Please let me know the resolution steps for the below mentioned article

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718589

I was not able to implement the solution described here , I mean i followed the steps but was unable to make it work

please help me in understanding the resolution steps or Its better if anyone has tried it personally and got it worked

thanks

Rajesh

[Ankur Bawiskar]

Hi Rajesh,

I believe your issue is around discovery when mid server is used

refer below links for help

ECC Queue Processing and Debugging, with "Discovery - Sensors" used as an example

Ecc queue command stucked at 'processing' status for windows mid server

MID Server Issue

Regards
Ankur

[Ashutosh Munot1]

HI,

Can you confirm what ankur asked? Is this for discovery?

Thanks,
Ashutosh

[Rajesh Annepak1]

Hello Ankur & Ashutosh,

Thanks for your response

Description of the issue:

We have an integration with one of cisco tool and servicenow, Its an API Based Integration

cisco tool will post an payload{JSON} for the creation of Incident and the response of the incident from servicenow is sent back to cisco as another dynamic payload {JSON}, The integration works as expected currently, But recently the customer has a requirement to do this API calls using Mid Server Script includes and Mid Server should be able to put an eccque record And dynamically call the mid server script includes and then execute the API call's

Is it Possible to do such type of call's using MID Server ??

How are the mid Server SCRIPT INCLUDES CALLED ?? (I have seen this below link

http://www.john-james-andersen.com/blog/service-now/javascriptprobe-and-mid-server-script-includes.html)

Its not working as expected , The eccque record stucks at ready state and does not move to Processed state ?? So is there any relationship between the HI KB article related to this issue which iam currently facing ??

Hope You have understood my question

Please let me know if you need any more clarifications

Rajesh

[Ashutosh Munot1]

Hi,

If you want to trigger this API calls from MID server script include then first you need to call this script include using ECC queue record and then call the API.

Thanks,
Ashutosh