Exporting Tag-based service maps from lower environment to higher environment

[DebenduKumB]

Hi Community,

I have created tag-based service maps for business applications in a DEV environment and I’m trying to migrate them to PROD.

I captured the changes using both:

• Update Sets, and

• XML export/import

However, after importing into PROD, I’m noticing that the Tag Categories and Tag Values records are missing from the Tag-Based Service Families record. As a result, the service maps are incomplete and not working as expected.

Questions:

1. Why are the tag categories and tag values not being included when moving tag-based service maps via update sets or XML?

2. Is this expected behavior due to how tag data is stored or referenced in ServiceNow?

3. What is the recommended / best practice approach to move tag-based service maps from lower environments (DEV) to higher environments (PROD) while ensuring all tag data is preserved?

Any guidance or real-world experience would be greatly appreciated.

Thanks in advance!