glide.authentication.external.disable_local_login Not working

[dressman]

Our 'glide.authentication.external.disable_local_login' redirection property is not working. It is set to true and the 'glide.authenticate.failed_requirement_redirect' property is also set but when I go to the http://.service-now.com it is not redirecting them. I was able to reset all of the user passwords so they cannot login but I want to prevent local logins. This wiki article details how this is possible: http://wiki.service-now.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO)#Redirection_Properties. We are using the latest update so that is not the issue. Any thoughts?

-Greg

[john_andersen]

Sound like everything for the redirects and local login are set properly as per your explanation.

Do you happen to have the glide.authenticate.external property set to "true"?

This enables external logins (SSO). If it is set to false, it will not accept external logins and therefore it forces a local login.

[dressman]

Yes, it is set to true. I am able to login from an external source.

[dressman]

What script controls the redirect? Is there someway I can go to see what is going on with this?

[Mark Stanger]

The 'disable_local_login' property isn't available unless you are on the Fall 2009 Stable 2 release or greater. That release came out November 20, 2009. Check your instance and make sure that it is on a build later than that date.