Performance analytics

During recent health scan report we encountered some issues 1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Per...

Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...

How to automate assigned to user for a CI using ACC

Hi all, We are currently doing a POC with ACC on end user devices for automated user assignment as we are decomissioning SCCM and replacing with Intune. However, with Intune, user assignment is at the time of registration and it so happens that first...

Linux Appliances discovered and reconciled into the CMDB

Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

Incident resolve gives asset action error

 When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...

Alerts and Incidents Not Displaying Correctly in Service Map

Hello Team,Could someone please help me with an issue I am facing?I have a Service Map where I want to display alerts and incidents related to the CIs present in that particular Service Map. I can select any CI for testing purposes.I created events u...

Capture AWS Storage Volume Encryption details

Has anyone extended an existing discovery pattern to capture AWS storage volume encryption details using the Amazon AWS Storage LP pattern?

Task: Create iTunes Discovery Pattern (Part 2) (Content) Step 1

I have configured everything but still not able to test as you can see the test button is grayed out. Can anyone please help me out with this?   

Task: Create iTunes Discovery Pattern (Part 2)

discovery fundamentals on demand, I am getting errors in debug mode, i don't know what to do in the steps and test button also disabled for testing the steps. help for solving the errors and completion of the course. please find the attached screensh...

CMDB based alert grouping primary alert

For the OOTB CMDB-based Alert Grouping in Event Management, where can I verify the logic that selects the parent alert? I want to confirm whether the OOTB grouping uses the newest alert as the parent when the group is first created. 

BLOG: Filter Update for Affected CIs Add button on Outage Form

 How to Add a Filter Condition to the “Add” List Popup in the Affected CIs Related List on the Outage Form (ServiceNow)In ServiceNow, when working with the Outage form, the Affected CIs related list allows users to associate Configuration Items (CIs)...

Generic request

Hi everyone, we are trying to implement a generic request to be used when none of the items of the Catalogue applies to a miscellaneous case, not standarized.  What would be the most simple workflow for something that has just a title and a descripti...

Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42.  The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...