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Dell iDRAC discovery

Hey guys, We are trying to get iDRAC discovery up and working, only to be told that it doesn't support SNMP v3 credentials OOB. Does anyone else have this working in their environment, and if so, is your security team cool with having v2 turned on? I...

Morgan2 by • Tera Expert
  • 374 Views
  • 1 replies
  • 0 helpfuls

Resolved! Install Script for ARM64 MID Server on Washington DC (Ubuntu)

Hi all,The attached Bash script installs a Washington DC MID Server on ARM64 Ubuntu.This may be useful for you if you virtualize Ubuntu on Apple Silicon, for example.It asks for User Input  - Either an existing Config.xml file location , or Instance ...

lewismac by • Tera Guru
  • 2696 Views
  • 5 replies
  • 6 helpfuls

How to master in Event Management module

Hi All, I have experience in CMDB, Discovery and Service Mapping and would like to expand my knowledge and learn Event Management. ServiceNow University course have few labs and many links to read articles. As i didnt have any project experience i fe...

Suvetha S by • Tera Contributor
  • 473 Views
  • 2 replies
  • 1 helpfuls

WAP to Switch relationship not showing in the Relationship map

I have extended the OOB Network Switch pattern to get the Wireless access points (WAP)and have added the following set to create the relationship, per other patterns.  The switches are created just fine with the Devices Neighbors populated however th...

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ClydeW by • Tera Contributor
  • 452 Views
  • 2 replies
  • 0 helpfuls

Event Suppression Due to Related Change Request

Dears,According to the default Maintenance rule, the primary CIs referenced in a change request will be automatically added to the table em_impact_maint_ci during the service window to mask or suppress related events. If the referenced CI in the chan...

ahmedaldorr by • Tera Contributor
  • 772 Views
  • 4 replies
  • 0 helpfuls

#Blog CIS-Discovery Certification Exam Guide

CIS-Discovery Certification: My Preparation Journey and Complete Exam Guide  I took my Certified Implementation Specialist – Discovery (CIS-Discovery) exam on 28th June 2026, and now that I've officially earned the certification, I wanted to share my...

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Abhishek_W by • Giga Guru
  • 3311 Views
  • 2 replies
  • 8 helpfuls

Resolved! Is it feasible to map HTML with to the String field -??

I would like to confirm whether it is possible to copy the complete body of an inbound email to the Incident Description (OOB String field type) field when creating an Incident through Flow Designer.The inbound email body contains both plain text and...

sameekshasa by • Tera Contributor
  • 1646 Views
  • 13 replies
  • 0 helpfuls

Add field in ECC Queue payload - Servicenow Discovery

Hi Team,I want to add managed by group in the payload of VMWare whenever i run the discovery, in discovery status  ECC Queue, i select queue = input and in name i select the tags.When i check the ecc queue payload, it has a field of "support by" of t...

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PawanKumarR by • Tera Contributor
  • 1149 Views
  • 2 replies
  • 0 helpfuls

Resolved! Mid Server issue- AMB client disconnected after connecting

Hi, We are seeing the AMB client disconnected after connecting issue in few Mid Servers, how to fix this issue. I have restarted the Mid Server by logging into the server but still issue is not resolved. 

Dhana1 by • Tera Contributor
  • 4516 Views
  • 6 replies
  • 2 helpfuls

FSO module

Hi All ,  Can anyone help me :What out-of-the-box decision table is available for the write-off criteria in the ServiceNow FSO module, and how is a write-off case created?

Unable to perform Kubernetes Discovery on multiple Clusters

I'm hoping someone can help me out on this.Following the Kubernetes discovery using patterns documentation, I have created a Discovery Schedule for each k8s Cluster we have.  I have created a unique Serverless Execution Pattern for each of those Disc...

aliceal by • Giga Guru
  • 767 Views
  • 5 replies
  • 1 helpfuls