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Forum Posts

Approach and recommendations for a POC

We have POC to deliver the below requirements on POC instance. 7 Devices are discovered with Servicenow discovery.  So looking what the the deliverables (Deliverable Acceptance Criteria (To validate Deliverables) and Deliverable Outcomes), best appro...

ODBC Driver

Hi,  am trying to configure ServiceNow ODBC driver on windows11 on test connection I am having error. [SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Java Server class:<oajava/sql/xo_int> could not be found. Verify that CLASSPATH is set correc...

Showib49 by Tera Contributor
  • 1231 Views
  • 2 replies
  • 0 helpfuls

Pattern Error for EMC Isilon

Hi All, We have Discovery schedule to discover storage devices. We are getting EMC Isilon Pattern error like below.Also attached snapshot of the error below. Identification Engine: Discovery status is FAILURE, Identification sections in pattern faile...

Shantanu_99 by Tera Contributor
  • 754 Views
  • 3 replies
  • 0 helpfuls

vCenter Discovery - Get custom attributes in vSphere

Hi,Our organization is looking to bring all VMs that are managed in vSphere into our CMDB. For data consistency we have created custom attributes in vSphere to normalize the information no matter what kind of VM we are looking at. We would like to br...

gustavo_and by Tera Contributor
  • 1391 Views
  • 10 replies
  • 4 helpfuls

Adjusting events query for SolarWinds Connector

We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...

Resolved! CMDB CI life cycle and how it works

Hello All, Could you please share the reference document or link on CMDB CI life cycle and how it works. Regards,Chandrakumara BS#cmdb #cilifecycle

ServiceNow Event Management Alert Correlation rules

Hello Community,I have a question regarding Alert Correlation Rules. I need to set the Alert Group field to “Network” when two alerts arrive from the same CI. How can I achieve this? This is for the Group field, not the Assignment Group field. Is the...

SSH Credential Requirements for Network Gear

Hello,  For Unix machines, I see that root permissions are a requirement for privileged commands during the Discovery process.   However, our company has some red tape around root privilege for SSH authentication company-wide.  I am curious and have ...

Change column Made change cutoff

Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.  

JaruwanN by Kilo Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

Issues with Kubernetes discovery

Hi everyone, I'm facing an issue while trying to discover the Cluster Kubernetes on GCP and AWS clouds.For instance for GCP I'm getting this discovery log: Kubernetes Namespace API call failed or there are no Namespaces in the query. Please verify th...

devpc by Tera Contributor
  • 1427 Views
  • 6 replies
  • 1 helpfuls