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Tag Based Alert Clustering Definitions Issue

Hello Everyone,I had a scenario where if I receive 10 alerts with the same problem (router) and alarm type (down) within one minute, but from different devices, then it should create one group alert and only one incident for the primary alert in that...

Event management

In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.

ThanmayM by Tera Contributor
  • 431 Views
  • 3 replies
  • 0 helpfuls

Check Point Firewall Discovery - Servicenow

Hi Team, Our organization using the checkpoint firewall but servicenow is not supported as of now.I am trying to discover Checkpoint firewall, but the Firewall classifier and we can able to discover with community string and only we couldn't able to ...

Balaji34 by Tera Contributor
  • 2481 Views
  • 8 replies
  • 1 helpfuls

How to Distinguish Core, Distribution, Access Switch in CMDB

Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked.  Is there any way to easily distinguish these ...

Ruby process consuming RAM - Related to ACC

Hi, we've had issues that last 2 evenings with 2 production servers with ACC installed, where Ruby Interpreter process has consumed all available RAM (~4GB) and caused production issues. The server techs concluded that the process belonged to ACC and...

ITOM-Matti by Tera Contributor
  • 352 Views
  • 2 replies
  • 0 helpfuls

New Certificate automated via Microsoft CA

Hello All, I am setting up New Certificate (Automated) to pull a certificate from our Microsoft CA.   I have configured all these items1. Enabled Request New Certificate (Automated) catalog item2. Configured a Credential Alias3. Configured Credential...

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Nolan3 by Mega Guru
  • 676 Views
  • 1 replies
  • 0 helpfuls

Restoration of a previous version of a service map

Hello, is it possible to revert a service map of a mapped application service to a previous state? In my case, the entire service map was deleted except for the entry point. I would like to restore the state where the complete infrastructure was visi...

mariokoehle by Kilo Contributor
  • 228 Views
  • 2 replies
  • 3 helpfuls

Azure Cloud Discovery

all the Subscriptions are not coming form Azure to ServiceNow. All the subscriptions are listed under same management group in azure but still few are not coming by the discovery. Also for few subscription, parent field is coming empty in service acc...

Debartha by Tera Contributor
  • 494 Views
  • 3 replies
  • 0 helpfuls