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Generate Alert in ITOM

We are using Agent ACC-M on Servers and are trying to generate an alert based off of two metrics being hit. So for example we only want an Alert generated to our Server guys when Disk Space hits 85% AND Disk Available is Less than 250GB if it is met ...

Alex Cason by Tera Contributor
  • 243 Views
  • 1 replies
  • 0 helpfuls

Certificate Management Issue

Hello, I've setup a discovery schedule to pull certificates from our Microsoft CA and it is discovering and importing certs into ServiceNow. However, I'm seeing an issue where the valid from and valid to dates are completely incorrect. Has anyone els...

ZGauss by Tera Expert
  • 837 Views
  • 3 replies
  • 0 helpfuls

Resolved! Alert rule enrichment regex guide

Hello,  Editing as I have gained more information since initially postingPlease note that I cannot use any scripting, and everything needs to be done within the www.instance.service-now.com/now/sow/enrich-automation/x page. I am trying to figure out ...

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Ngauthier by Giga Expert
  • 2665 Views
  • 6 replies
  • 1 helpfuls

Discovery issues for windows server

For a specific IP that belongs to Windows server i enabled the Servicenow discovery. But In the CMDB CI table It created 4 CI records are created with 4 different classes i,e. VMware Network Adapter, Website, Website, Vmware virtual Machines instance...

baba by Tera Expert
  • 356 Views
  • 2 replies
  • 2 helpfuls

Azure Key vault as a external credential storage

Has any one used Azure Key vault as a external credential storage in ServiceNow for discovery?  I did not find external credential storage plugin separately in ServiceNow store. As per document it says you need to request it through High portal.  I s...

Aryan_B by Tera Contributor
  • 1502 Views
  • 3 replies
  • 1 helpfuls

Resolved! Linux server is getting classified as IP Router via discovery

 Linux server is getting classified as IP Router via discovery  as SNMP is enabled on Linux server, I tried decreasing priority of Linux classification than SNMP. Also tried creating identifier for Linux server with priority as 99 and snmp router it ...

akmalbabu by Tera Contributor
  • 1540 Views
  • 5 replies
  • 2 helpfuls