Hi !! Need understanding on Approver licenses

[ayush_saxena]

Hi,

I have been reading a lot about approver licensing ( October,2013 pricing model service now ). It states it will grant a new role called "approver_user" to a user and the user would be liable to approve requests in his queue in addition with self services.

Apparently while exploring Demos (Dublin release) , i am not able to find "approver_user" role nor i am i can find any rule like ACL , BR to restrict view. Being administrator i explored self service module too but cannot find my approvals their.

Has anyone managed to explore it yet. If yes, any guidance would be helpful.

Thanks in advance !!

Regards,

Ayush Saxena

[dexterpl]

Thanks!

[suvro]

Hi Ayush,

Did you get any answer???   Even I have the same question.

[ayush_saxena]

Chandra,

The role was later introduced in Eureka, for Dublin you can create a role and let Servicenow know that you did this customization. They will account this role as a separate license.

Hope it helps !!