Hello Team,
Recently, during an interview, I was asked about automating duplicate CI remediation. I answered that it can be done using a De-duplication (De-dup) Task, but the interviewer cross-questioned me, saying that in a De-dup Task, we still need to manually select the main CI, choose relationships, and merge them. They asked if this entire process can be automated — and if yes, how?
Can any CMDB expert please guide me on how to achieve this automation? Is there any out-of-the-box (OOTB) functionality available in ServiceNow for this, or do we need to develop this functionality ourselves?
Thank you.
