How to clear a specific message at the top of the form

jmweli · ‎09-13-2014

Hi ServiceNow Community Developers,

Is there a way to clear a specific message at the top of the form? Right now I am using gs.clearMessages() however the problem with this API is that clears all messages at the top of the form even the ones I don't want to clear at that point.

Here is an example: I have a message that gets displayed at the top of the form by an onLoad client script, then I have a boolean (true / false ) field that displays a message at the top of the form depending on its value. If checked it displays the message, if unchecked it clears the message. I am doing all this in this boolean field by means of a onChange client script. The problem is when I uncheck this boolean field it then clears all the messages at the top of the form even the one that was put there by an onLoad client scripts. Is there a way I can overcome this issue? Please advise.

Thanks,

Johannes

jmweli · ‎09-16-2014

Hi Subhajit,

Thanks for your suggestion. I managed to get this to work. Basically what I did was on the onchange client script where the gs.clearMessages() was clearing all messages out I went to the messages that were unintentionally getting cleared and checked how they were set up in the first place. I then included in my onchange client script the same condition that was setting them up and I got the desired behavior. So basically I set them back after unintentionally clearing them. In the end this was way easier than I thought.

Johannes

View solution in original post

HarshTimes · ‎11-13-2018

Hi Guys

I understand that this is a very old message string. I was in smilar situation where I was required to clear a specific message. I tuned my client script the best i can do but still i was missing the functionality of clearing a specific message.

Unfortunately, there is no solution for this. So i raised a enhancement request for this FTASK40851. My request details are below

Title - Clear specific InfoMessage or ErrorMessage

Description

ClearMessages() in client script clear all the message on the form. There should be some functionality to clear a specific message instead of clearing all the message.
Suggesstion:
Info Message or ErrorMessage should have a unique ID that can be used in clearMessages() function as a parameter to clear only that specific message instead of clearing all info/error message.

I request you guys to raise a similar enhancement request so that this feature gets the priority and servicenow development team can comeup with some solution for this soon.

Regards,

Harsh

NirmalaM · ‎05-31-2024

Hey Harsh,

Have you had any luck with the request you submitted and found any alternative to the clear message? even I stuck with similar issue.

Thanks