Hi,
You can use a manually created service map with Event Management by converting the service map using the conversion process included with Event Management. To start, ensure your service is setup with the correct relationships as in the example below where DependsOn relationships are used to relate the App servers to the DB instance, and the Test service to the App servers:
Next, navigate to Event Management > Services > Manual Services and click on the Import button as shown below:
When you click on the Import button, you'll be taken to the list of Business Services that you normally see in the view displayed if you navigate to Configuration > Business Services. Locate and open the business service you've manually mapped as shown below:
Click on the Convert To Manual button on the business service form as shown below and wait for the service to be converted.
When the service has been converted, you'll see it appear in the Manual Services list view:
Click on the View map link to open the converted manual service. If you have an alert created by an event for one of the CIs in the map (be sure the alert is bound to the CI - you may need an Event Rule to do this) then your service health map might look something like this:
You can adjust the impact relationships by selecting a CI on the map, clicking the Impact button and then adjusting the impact relationship (e.g. from Parent to Business service, severity contributions, etc).
You can read about binding Alerts to CIs in the following Blog: Custom Event Integration
Hope this helps (if it does, please mark it as helpful and correct answer).
