How to stop discovery from updating the retired CI's.

[pratiksha5]

How to stop discovery from updating the retired CI's. The operation team created a new machine with the same name. Now discovery is updating the retired CI not the new one. 

[doug_schulze · Accepted solution]

Simple as adding an Identification Inclusion rule where state is not retired on the hardware identifier. We will skip the retired CI and create a new record.

[pratiksha5]

Yes I tried that yesterday. And it worked. 

[pratiksha5]

Now after creating inclusion rule. New CI got created. The infra team created a manual CI. The serial number and name was same. It should update the manually created CI but discovery created a new one. I am sharing the identification rule we have in system. Do you know the reason?

[Rahul Priyadars]

I assume there is no entry in serial no table for manually created ci. Retire manual ci and let discovery update the discovered one. Regards RP

[pratiksha5]

Hi in serial number table only one entry is there. And it was created when we run the discovery. In manually created CI the value of serial number is same as the one created by discovery (on cmdb_ci table). Sharing the updated information in the attachment.