Incident suppression on weekends for particular alert associated to 2 windows server

NCS1
Tera Contributor

‎06-14-2023 07:15 PM

Issue : we are creating incidents in event management via an alert management rule wherein we DO NOT want incidents to be created for few hours over the weekend

Facts

  • Alert rules - have a following condition
    • maintenance is false
    • Node = zebraXX1 or (Alert rules has filters where it looks for two windows server)
    • Node = ZebraXX2 (Alert rules has filters where it looks for two windows server )
  • I cant put a time criterion for every weekened either in event rules or alert rules.
  • Our change management process is not mature yet so cant go ahead with change window

 

Checked up community and docs and am a bit confused  on what to use and how - maintenance schedule OR maintenance rules OR blackout schedules. is scheduled job the only option left? If i set up a schedule how do i ensure that i put Ci in maintenance state for that period of time? Any guidance would be appreciated

 

 

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3 REPLIES 3

Rahul Priyadars
Giga Sage
Giga Sage

‎06-14-2023 07:31 PM

Put CI into maintenance state. If any events related to these CI's are generated, the alert rules will not be processed for them.

Since you have this requirement for 2 CIs and for Only weekend. Schedule job should put the CIs in Maintenance Mode.

https://docs.servicenow.com/bundle/utah-it-operations-management/page/product/event-management/task/...

 

Regards

RP

NCS1
Tera Contributor
In response to Rahul Priyadars

‎06-15-2023 05:29 AM

Thank you Rahul for your response.

 if I put the CI In maintenance mode then it won’t generate any alerts all together however I want that it shouldn’t generate alerts only over weekend for couple of hours.
So what I understand is that scheduled job should do the trick rather than having maintenance schedules or maintenance rules in place. 
also thank you for contributing to this community.

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Rahul Priyadars
Giga Sage
Giga Sage
In response to NCS1

‎06-15-2023 09:42 PM - edited ‎06-15-2023 09:45 PM

In My view Your Job which will run on weekend only - Should Change CI status to In MAINTENANCE as per given Window.

OOTB Maint Rule should pick this and exclude from Impact Calculation

 

https://YOURINSTANCE.service-now.com/now/nav/ui/classic/params/target/em_maintenance_rule.do%3Fsys_i...

 

Similar OLD Thread

https://www.servicenow.com/community/itom-forum/how-to-write-a-script-in-maintenance-rule-to-add-ci-...

 

Regards

RP

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