Hi Experts, I recently noticed that some CIs doesn't updated by Discovery if the CI hasn't have any change. The fields "Discovery source" and "Most recent discovery" are empty, but CIs was created by Discovery the very first time (Created by = MID Se...
Hello,I'm seeking for guidance,We are using Discovery to get some database servers, the problem/concern we have is that we are getting the instances or listeners (using Oracle as example) related directly to the server (AIX) but we don't see the data...
Hi All,I tried discovery on linux box to discover applications and DB' installed on it.I am getting an error"No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false"Where to check these parameters is set to false or not.
Dear All, 1. Can anyone explain difference between Database instance and database server 2. How database servers are discovered. i know about database instances but database servers i have no clue.
Hello, I am trying to understand the advantages and disadvantages of using Patterns vs Probes for Discovery. Can you please shed some light on this? Also, if patterns are a more preferred way to do Discovery, do we have patterns available as a substi...
Hello everyone,I have a questionWe have related list inamed "Afftected CI" n our change tickets when i am clicking on the edit button in the related listits opening a new page , in that new page i have two filter conditions i need to make one of th...
Hello,I would like to ask here if some of you implemented in SN some custom or some known OOB module/function for requesting roles - access management.Our company is location based and we are looking for solution within our SN instance thru which u...
Hi all, I want to set a rule that aggregates multiple alerts into a single incident. I feel that the following settings are different from the correlation rules, but I would like to know the setting method.There are two rules I want to set,rule1,When...
Hi All, Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping. But, How to do the Service Mapping Manually if no discovery tool? What are the step-by-step procedures to complete Manual s...
Hi folks, First go at getting a MID Server up and running, and really close ! Environment is as follows: SNOW Instance: Personal Dev, Jakarta MID Server: VirtualBox: Windows 2016 Server. Host OS: Windows 10. I followed the ITOM Guided Setup to setup ...
Hi, we have repeated errors in the log about a horizontal discovery pattern failing for some IPs. However when trying to open the pattern log, it shows the message "Discovery log is too large and could not be saved". Is there a property to increase t...
Installed a new MID Server to do a Network Discovery. Received the following error after setup was completed. AMBClient exception when instantiating a AMBClient. Connection is not successful What would cause this issue and more importantly what is th...
The documentation is rather confusing for what is default:<https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/mid-server/reference/mid-server-parameters.html> says:mid.sa.prefer_powershellEnables MID Server to use PowerShell ...
Hi Team, My requirement is we need create a one table on catalog form to get some information from the end user. Please find the attached image and help me.
Hi Folks, Currently we are facing an issue with CI discovery where we have multiple IP address with single CI (Linux VM) . The problem is , every time the discovery runs , IP is changing itself , do we have any option to have the primary IP of the CI...
