LDAP integration - user import - manager field is empty for few users

[now developer]

Hello all,

I am working on LDAP integration, and manager field is empty only for few users after the user import. out of 300 records approximately 100 users are not updated with manager value.

Please help.

[sjmeissner · Accepted solution]

I'd start by checking your source data to ensure the manager is populated in your LDAP directory.

Also check that the manager's user records have been created in ServiceNow.   Manager is a reference field allowing you to link another user record that already exists in ServiceNow.  If the manager does not exist, it cannot create the reference.

[sjmeissner · Accepted solution]

I'd start by checking your source data to ensure the manager is populated in your LDAP directory.

Also check that the manager's user records have been created in ServiceNow.   Manager is a reference field allowing you to link another user record that already exists in ServiceNow.  If the manager does not exist, it cannot create the reference.

[Asad Ali]

What if manager's field data is not coming from ldap? i see manager field in source table is empty. How to troubleshoot this?

[Sohail Khilji · Accepted solution]

Hi @now developer ,

This is common issue when integrating servicenow with ldap. As the value of manage field needs to be parised from a string which you get from lap.

see if my atricle helps:  The actual fix is in the transform script were you need to parse the manager name from ldap input source and update in manager field of sys_user table.

Refer :

https://www.servicenow.com/community/itsm-forum/ldap-manager-field/m-p/640080

ServiceNow AD (LDAP) integration with Microsoft Azure