Log error : Self Health Monitoring - MID Server Threshold Alerts

Blessy2
Tera Contributor

‎03-21-2023 03:18 AM

Hi All,

 

Below is the log error I am trying to investigate.

Self Health Monitoring - MID Server Threshold Alerts:
There is an error in the MID server:
User mid_user  associated with 1 down MID Server. No login attempts within reporting period.

Event's sys id is: xxxxxxxxxxxxxxxxxxxxxxx

 

Can anybody help me to understand this log error and what resolution can be proposed to the customer.

 

Thanks in advance.

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2 REPLIES 2

AJ-TechTrek
Giga Sage
Giga Sage

‎03-21-2023 03:53 AM

Hi @Blessy2 ,

 

Refer the below Document, might be this will help to resolve your issue.

 

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/mid-server/reference/mid-re...

 

Thanks

Ajay kumar

Rahul Priyadars
Giga Sage
Giga Sage

‎03-21-2023 10:16 PM

how many mids you have and how many are down?

 

User mid_user  associated with 1 down MID Server. No login attempts within reporting period.---> u have a user which is used mid_user . This user is used to login to instance from mid server and the given mid server is down

 

some KB for ur knowledge 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597574

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597570

 

Regards

RP

 

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