Plain and HTML Email generation and links

sherman_1206
Tera Contributor

Service Now emails we hare configured to be sent as plain text and HTML formatted text. The problem is that the plain text version does not include explicit URL when in the HTML version there is an anchor tag with an href defined to create the link.

Is there a way to resolve this issue and have plain text version of service now email messages generated to contain the URL along with the text the link would have in the plain text version of the email message?

5 REPLIES 5

Thanks a bunch, those resources are appreciated. The one I had read earlier in the day and the Scripting for Email I had not come across before.

-Cheers