Discovery plugin activation is getting failed on my personal development instance: dev423474
Hi Everyone, I am getting an issue in activating the discovery plugin in my PDI. Any help? Regards,HDC
Forum Posts
Report or dashboard widget denied for all users – sys_report "roles" field contains the text "null"
ProblemA report on our dashboard was blocked for users who clearly had the right roles and table access. Admins could see it. The report_view ACLs and table read ACLs all looked correct.Root causeThe report record (sys_report) had its Roles field set...
Service Graph Connector for Armis import fails – "Get Armis Token" stream returns an extra null
ProblemOur daily Service Graph Connector for Armis import started failing with this error: "Could not retrieve token. Please make sure your connection record is properly configured." Nothing had changed on our side. Armis support confirmed their API ...
MID Servers getting authentication issues
We are migrating our MID Servers from vmWare to Azure. In the process I have new MID Servers that I am trying to configure. They got connected to the instance and stayed up for at most 10 min. Now all of them have the following in the logs: User [use...
my pdi is freeze
I am unable to practice due to the above error... What should I do without requesting for new instance. All my data has stored in this current instance only. #instance freeze
Article for ITOM Licensing calculations - ServiceNow IT Operations Management (ITOM)
ServiceNow IT Operations Management (ITOM) License CalculationsITOM licensing enables organizations to discover, monitor, and manage the IT infrastructure through capabilities such as Discovery, Service Mapping, Cloud Discovery, Event Management, and...
How to prevent Incident creation for CIs in Event Management Maintenance (em_impact_maint_ci)?
Hi Team, I understand that Maintenance Rules add the matching CIs to em_impact_maint_ci. My question is what happens next when an alert is generated for a CI that is under maintenance.Does ServiceNow automatically mark the alert as Maintenance = true...
Resolved! ITOM Discovery Fundamentals On Demand: Module 6 - Task: Create iTunes Process Classifier
Hello Everyone, I am trying to complete this task from Discovery Fundamentals, module 6 - Task: Create iTunes Process Classifier. Please see attached images for reference with regards to the requirements. The problem is I wasn't able to validate the ...
Resolved! How to Trigger " Schedule Jobs" by ATF( testing-Automated Testing Framework)
Hi, Can any one please guide me how to call Schedule jobs by using ATF
how to enable similar resolved incident similarity solution definition on Agent Assist
I have installed plugin 'Predictive Intelligence for Incident Management' . after installing I got OOB templates for similar open incident, similar resolved incident, etc. I have trained them and ML solution is created. How I can enable them in Agent...
Resolved! Discovery Pattern 'MSSql DB On Windows' Launching Unrelated Process
What happenedThe OOB 'MSSql DB On Windows' pattern was handed a 'cmdb_running_process' record with a stale PID. SQL Server had restarted, and Windows had reassigned that PID to a different process. The pattern resolved the PID live, got back the othe...
Agent Client Collector Discovery Stability
Hi All, I would like to check with you on your experience utilizing Agent Client Collector Discovery?Does any huge impact on the host machine?As based on my past experience (many years ago) it does impact the host time to time.Hence I would like to s...
AWS connect discovery with ServiceNow
Hello, We have a requirement to discover AWS Connect applications and its related resources.We have the AWS Cloud Discovery set up with ServiceNow and we are bringing in resources for k8s. kinesis, bedrock etc.,Does it cover AWS connect as well with...
CSDM – Recommended approach to populate Assignment Group based on Application Service or CI
Hi Community,I am designing an incident model using CSDM for AWS/Azure discovered resources and would like to understand the recommended ServiceNow approach.My requirement is:We have multiple Application Services.Each Application Service may have an...
Discovery Schedule Build from InfoBlox
Good Friday Afternoon, I am wondering if one of the ITOM Rangers could expound on the rules and procedures that the Discovery Admin Workspace uses to create Discovery schedules based on InfoBlox SGC input. What we are seeing is that it did create a n...
