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Where on earth ServiceNow provides Incremental scan in Discovery?

In ask the experts video, it is mentioned as - "unlike a full scans which can which scan every device incremental scans focuses only on the changes since the last discovery" Source - https://www.youtube.com/watch?v=ulwFn30wMrw at 20th min. Looks like...

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Suggy by Giga Sage
  • 882 Views
  • 6 replies
  • 1 helpfuls

Change the priority for the Primary Alert.

Hi All, I am looking for a solution, "Once the alert correlation is completed, then the severity of the primary alert changes to the Critical."When I am trying to achieve this by using Flow or BR, it changes the severity to critical and then revert b...

MirzaSaquiB by Tera Contributor
  • 275 Views
  • 3 replies
  • 0 helpfuls

Resolved! Alternatives to Domain Admin Discovery

Hi, We are currently implementing ServiceNow Discovery in our environment and have encountered a major limitation regarding Windows Domain Controllers. According to the official documentation, in order to discovery a Domain Controller it is required ...

davidnevado by Tera Contributor
  • 495 Views
  • 3 replies
  • 1 helpfuls

CSAT / DSAT - Best Practices

Hi all -I'm trying ot evaluate how we do our CSATs. Today we have three, Incident, Customer Sat, and Service Request assessments. Incident and SR are basically a short form of three responses to the question (How did we do). If they want to provide f...

Resolved! ITOM Discovery in GCP

Following the principle of least privilege, which GCP out-of-the-box roles are required to implement & run ITOM Cloud-based discovery successfully?

Resolved! Error while connecting to Azure Cloud Discovery

Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: Exception occurred when making http call to the provider. Cause: Remote host...

Service Mapping Recommendations - Discovery of SolarWinds HA Pool

I'm looking to map my SolarWinds application. It consists of a HA Pool with a Virtual IP, and 2 Servers.  What I've Tried:Top-Down Mapping, but this appears to map only the Server which is expected. Manual Mapping, which is undesirable, achieves the ...

BenzChua31 by Tera Contributor
  • 555 Views
  • 2 replies
  • 1 helpfuls

Windows Discovery fails even when credential is Valid

Hi All,  I'm looking for some wisdom or other ideas I've been not thinking of.  I have a Windows service account with local admin rights as well for interactive logon active and I don't have issues while login directly to the host I want to discover....

haruesgap by Tera Contributor
  • 1041 Views
  • 5 replies
  • 1 helpfuls

ODBC Driver

Hi,  am trying to configure ServiceNow ODBC driver on windows11 on test connection I am having error. [SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Java Server class:<oajava/sql/xo_int> could not be found. Verify that CLASSPATH is set correc...

Showib49 by Tera Contributor
  • 933 Views
  • 1 replies
  • 0 helpfuls