Resolved! Networking fundamentals required for ITOM
Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?
Forum Posts
Event Management Event Rules Threshold function
Hi All... We decided to give Event Rules Thresholds a go.After reading the documentation, which says it will use the "number of occurrences over a specified period", we discovered this wasn't true, and instead it uses the "specified period" as a roll...
CMDB integration from Datadog using Service Graph Connector.
I am trying to update CMDB data for Servers using Datadog. I have successfully installed "Service Graph Connector for Observability - Datadog". I have used ServiceNow Guided setup for configuration. https://www.servicenow.com/docs/bundle/xanadu-serv...
Why Restrictions on Firewall tables?
Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...
Pattern- Azure Service Account / Set Install status and Operational Status based on Subscription
Hey anyone of you who have worked with Extension Sections in pattern designer.I am trying to Set values to install_status and operational_status depending on the Azure Subscription state (cmdb_ci_cloud_service_account)Here is what I am struggling wit...
How do you handle Service Mapping Complex Use cases?
Hiwe have few use cases for Service Mapping we a bit struggling, all of them are on-prem apps:1. Entry points - for some apps, the app owner is not able to provide any URL/TCPWhat should we do? What questions to ask or other info the gather?2. DHCP, ...
We need to create Distribution List using microsoft exchange online spoke.
We want to create Distribution List using microsoft exchange online spoke. we have integration Hub subscription as well with our client. Please suggest the best way to achieve this requirement.
Discovery of Liberty App Servers on AIX host
I searched but i did not find anything related to any others finding a work around to use Discovery on finding Liberty App Servers on AIX host? Has anyone created their own custom pattern?
Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load
Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...
Resolved! How can I recognize pin pads and IP phones during ServiceNow discovery ?
How can I recognize pin pads and IP phones during ServiceNow discovery or how can I discover these things are not natively recognized by ServiceNow Discovery because most do not expose standard management protocols (like SNMP, WMI, or SSH).
Service Mapping query
Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...
Resolved! Query on SNMP OIDs in Classification phase
When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs What does those numbers actually indicate?Is there anywhere that we can see all t...
Resolved! How are duplicate CI's identified?
Are duplicate CI's identified as data is processed through the IRE? Or is there a job that runs daily that looks at the cmdb data and compares it to identification rules to identify duplicates? I'm asking because we have recently modified our identif...
MID Server Status not going to up
At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?
How to achieve/configure different Discovery Console settings for different Networks ?
Hi there, we are facing the challenge, that we need to apply different Discovery Consolse settings to different networks.We are working as managed service provider for a set of customers; the reasons behind this requirement are to extensive to be pre...
