Resolved! ServiceNow ITSM module architectural diagram
Can anyone provide a ServiceNow ITSM module architectural diagram plz?
Forum Posts
How to integrate Servicenow with AWS SNS?
We need to make an http request with a POST method to AWS SNS service, I was able to make a call from postman and the API responded properly and send an SMS message, but when I tried to make it from Servicenow I was not able to make the call since it...
Show only Configuration Item whose class is marked as Principal CI
Hi Team, The requirement is to show only Configuration Item on task table whose class is marked as Principal CI. I used advanced reference qualifier and its script as below. (function() {var classList = [];var gr = new GlideRecord('cmdb_class_info');...
Resolved! Tuning Check error: T021-MID cluster configuration should be identical - Discovery Admin Workspace
Hello Discovery Admins - On the Discovery Admin Workspace, I am trying to resolve the T021 tuning check error under the 'Discovery tuning advice' at the bottom.High - T021-MID cluster configuration should be identicalOne of my Clusters, with four of ...
Task: Create iTunes Process Classifier
Hello Folks, I have followed all the instructions for the task but running the discovery , throwing error as per the attached snap and couldn't create itunes application ci as well as it is not visible on the running processes, is this issue related ...
How CSDM Organizes Your ServiceNow Data
What is CSDM (Common Service Data Model)?The Common Service Data Model (CSDM) is ServiceNow’s official blueprint for organizing data inside the CMDB (Configuration Management Database).It tells you:Which tables to useHow they connect (relationships)H...
Step by Step setup for Network Discovery
Hi all, I’ve been tasked with implementing Network Discovery within our infrastructure, specifically for the following types of devices:Load BalancerIP SwitchIP RouterIP FirewallWireless Access PointI’m looking for a step-by-step guide to help set up...
How do I create an application service map with multiple tag service candidates?
Hello, I am hoping there is a way to do this. I have an application that runs in AWS. We are currently in the process of standardizing our tagging but we still have different tags representing the same application. How do I relate multiple service c...
Docker Container connection from Docker Engine in Service Mapping
Discovering a Service Map with multiple Docker Engines. The Engines discover and map fine but we need to get the Containers that the engine is associated with . The Containers are found fine and put in the cmdb fine. Has anyone been sucsessf...
Service Map pattern is not consistently discovering properly
I have a pattern created from a generic pattern. This specific pattern detects and identifies the application properly, then by the next morning on one server it does not find the running app, but identifies as a Generic application. The patter...
Discovery Credential Types
Hello ITOM Experts, What type of credential needs to be set as we have all Windows AD Authenticated and SSO for infra devices.Meaning Storage, MS SQL, SCCM, All are AD Authenticated. So NO JDBC (for SQL DB)NO CIM for StorageNO JDBC for SCCM So If I ...
Shazzam probe not checking port 161
Trying to troubleshoot why some firewalls are not being discovered when I noticed in the shazzam input discovery log for two devices (same model) the probe is not checking port 161. It does check 161 on other devices including firewalls, this is the...
Resolved! Can we install multiple mid servers on same host or VM
Hi friends, I have a few doubts. 1. Can we install multiple mid servers on same host or VM pointing to same ServiceNow instance ? --- I think this is not best practice2. Can we install multiple mid servers on same host or VM pointing to different Ser...
IP Switch stuck in identifying state in discovery status
Hello community, As we are trying to discover one IP Switch, we observed that in discovery status, in devices tab IP is stuck in identifying state and getting update via another ip with same hostname. Please help us to fix this issue. Thanks in advan...
Resolved! event mgt
requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...
| User | Count |
|---|---|
| 9 | |
| 7 | |
| 7 | |
| 6 | |
| 6 |
