Recurring support tasks

[ruston_hughes]

I have a need to set up recurring operational support tasks that are not Incidents or Changes. For instance, rotating backup tapes, monitoring application work queues, and other administrative/support activities that need to be done on a daily/weekly/monthly basis that are not and incident, change or service request. It is always the same checklist of activities and typically rotates across team members based on a defined schedule.
My first thought was to create a project plan for 'support' activities but that results in a very long plan for daily tasks or task 'buckets' used by a team which makes day-to-day monitoring of what did and didn't get done difficult.

Ideally I would like to have a predefined set of tasks assigned to a team based on a recurring schedule. The tasks may or may not be attached to a project. Is there any way to do this?

[afdafd]

We needed to do something simular to this and we solved the problem by turning on the ticket module (under service desk). Then using the system scheduler to create the tickets when needed. This also allowed us to create tickets based on the event queue. I put in a "u_type" field and made it admin only. This made it easy to report on what type of ticket it was. We also expanded the user of tickets so it was anything that was not an incident and didnt have a standard workflow.
Also, i made a ticket dashboard so we would track the flow of tickets and make sure they werent being left open too long.

There are some Cons:
There are few business rules, notifications, events, etc that are built in by default.
If you want to add/remove new tickets you have to change the code

[Pieter7]

We created an application that does exactly that.

You define your tasks, create a schedule and you get an automated checklist your whole team can use. You can automate tasks so you don’t have to collect the data manually from multiple systems. You can also log execution and data so you can review previous results (“didn’t we have the same problem a month ago?”).  If you have yearly audits such as PCI-DSS then you can save a lot of time on logging and gathering evidence.

For more information see our website www.OPCdesk.com