I’m looking to understand how ServiceNow Discovery handles a scenario where the same infrastructure device is discovered from multiple sources or discovery methods.For example, suppose a server is discovered through multiple Discovery schedules or ha...
What is your approach to a complex ServiceNow migration?I’d like to hear from architects and practitioners who have worked on large ServiceNow migrations.Suppose an organization is migrating from one ServiceNow instance to another with:> Large CMDB> ...
Hi Client is expecting service map which looks like this BxxCore01|FGT-PRI-Bxx01|BxxHCC01|BxxHVN01/02|BxxFS01 / BxxAPP01 / BxxSQL01 /BXXDC01 this is located at a on shore and its on-prem . I have tried using top-down mapping but its showing only se...
What happenedThe OOB 'MSSql DB On Windows' pattern was handed a 'cmdb_running_process' record with a stale PID. SQL Server had restarted, and Windows had reassigned that PID to a different process. The pattern resolved the PID live, got back the othe...
Hi, We want to use Certificate Management for managing certs. At this time we are not implementing discovery or connecting to Certificate Authorities. We are going to use the bulk upload process and then just want use the "management" aspect. Gett...
I'm trying to understand how ServiceNow AI/Now Assist works with ITOM when a critical alert is generated.For example, suppose a production application becomes unavailable and multiple alerts are generated from different infrastructure components.How ...
I am configuring the health dashboard. The staleness metric is creating an issue of "Max Failures". When I checked the Stale CIs on health dashboard, all are retire and updated on 10 months ago. Due to this issue Correctness metric is not Visible on ...
Hello Community, We are using ServiceNow Discovery with multiple MID Server zones and are facing challenges regarding CI lifecycle management and CMDB Health. Our environment is highly dynamic (SDDC/virtualized infrastructure), where servers and VM i...
Hello Community, Would like to ask if there is any benefit installing ACC Agent on our Servers (Win and Linux). We already have ServiceNow agentless Discovery for all Servers. We will be implementing Software Asset Management (SAM Pro) module. ACC ...
FAILED TRYING TO EXECUTE ON CONNECTION glide.1 (connpid=103937757): INSERT INTO sys_metadata (`sys_updated_on`,`sys_class_name`,`sys_id`,`sys_updated_by`,`sys_created_on`,`sys_name`,`sys_scope`,`sys_created_by`,`sys_mod_count`,`sys_package`,`sys_upda...
Hello, I am hoping there is a way to do this. I have an application that runs in AWS. We are currently in the process of standardizing our tagging but we still have different tags representing the same application. How do I relate multiple service c...
Hi Team, I understand that Maintenance Rules add the matching CIs to em_impact_maint_ci. My question is what happens next when an alert is generated for a CI that is under maintenance.Does ServiceNow automatically mark the alert as Maintenance = true...
I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...
Hi all,We're not implementing Service Mapping right now. We're trying to understand the CMDB chain:Business Application (cmdb_ci_business_app)Mapped Business Application(cmdb_ci_service_discovered) — this is where our project detail sitsCloud Account...
Hi friends, I am stuck across creating De-duplication template. I am not able to create condition for how to decide the Main CI?1. Oldest created2. Most recent discovered3. More related items4. Discovery source5. Most relationships6. Has asset7. base...