Hello Team,I am currently reviewing the Australia Release enhancements for ITOM Event Management.I would like to understand the key new features and improvements introduced in the Australia releaseCould you please provide any documentation or release...
Seeking Recommendations: Automating Problem Management, Incident Tracking, and L1 Operations in ServiceNow and Control-MHello everyone,I’m looking for recommendations and feasible solutions to improve incident and problem management processes in an L...
I unable to install the Discovery plugin on my PDI. It keeps failing everytime I try. How can I install this plugin?
When I am trying to run the discovery, I am getting above error message. I have tried to delete the host and rescan it but still error message showing up.
Hi all,I am trying to create a service map for Active Directory. I have below questions ,- What entry point is required ?- Does domain admin rights are requires?- Please provide steps to create a map for Active Directory application.
I am not able to install Discovery and Service Mapping Plugin on my PDI.It is stuck on 8% since more than 24 hours. Kindly help!
Hi all,Our Microsoft Entra ID directory integration has a "Microsoft Entra ID - Download Groups" job that stays "In Progress" in directory_job_log for days, with no error written. What we foundThe integration record's custom_properties has downloadUs...
Hi,I am trying to get SD-WAN edge devices discovered in ServiceNow, and wanted to check what approach others are using. Is there out-of-box support for SD-WAN edges in standard ITOM Discovery, or does this always require a custom pattern/classifier?...
Hello Folks, While exploring with the SolarWinds Alert Integration application, I put together the complete flow of how alerts are created, updated, and closed in ServiceNow. Sharing it here in case it helps anyone setting up or troubleshooting the i...
Hello,I am looking for assticance/guidance on how to discover cisco phones using CUCM. I know it may be possible via api but was looking for any additional options besides API?Thank you
Hello Experts, We have been trying to discover IP phones via Cisco CUCM in ServiceNow. We could discover only cisco cucm publisher and subscriber but no call manager pattern was launched. There is no concrete info on how to discover IP phones in Serv...
Hi All, I was wondering if there's any of you here who successfully integrated Sunbird PowerIQ to their instance and was able to recieve some form of payload. I followed the documentation and setup everything in ServiceNow end as well as in Sunbird P...
Hi Community,I’ve integrated SolarWinds using the Integration Launchpad, but the severity field is not populating on the Event form. In the processing notes, I can see that it’s invoking the event rule “SolarWinds Icon Severity”, which maps Icon (Sou...
Hi Friends,Shall we able to discover Macbook and iPad using Discovery or SCCM? If yes, could you please assist me?If we install SCCM agent on computer, we can get computers details into ServiceNow by SCCM integration. Do we have any agent for Macbook...
Hello! We discovered some core_company records imported through the MID Server that have garbled characters (Shift-JIS encoding) in their names, which are originally in Japanese.When we restore these garbled records, we usually find that a separate r...
