We are attempting to correlate alerts generated from the same location based on the Configuration Item (CI) within a 15-minutes timeframe. We have implemented the approach below, but it is not working as expected.• We created an Alert Correlation Rul...
Hi Community,I am trying to discover Cisco ISE virtual appliances/ Servers hosted on VMware vCenter.The VM infrastructure is not discovered, and I also need to discover and classify the ISE Servers/nodes correctly using their management IPs. I could ...
Hi community, We are receiving only clear events from a monitoring tool, without any corresponding open events. The tool is sending clears directly, and no alerts are being generated. My question is: is there any rule or configuration in Event Manage...
Hi,After upgrading to Australia two weeks back we are experienceing toggling/flipping of serial number and incorrect serial numbers in the CMDB. From Discovery. This seems to affect Linux server only, but not all of them, guestimate is about 40% of t...
Hi All, Good day.I am attempting Service Mapping for an application which uses IIS Server (hosted on Windows Server) and the next layer of the map is a MSSQL DB. The map is successfully created till the IIS Servers but not proceeding ahead to the MSS...
Hi Community,I am currently using a Personal Developer Instance (PDI) running the Australia release of ServiceNow. I am trying to practise ITOM Discovery and configure the complete Discovery process as part of my learning.However, I am unable to find...
Hi Community,I am working on discovering Cisco CallManager virtual appliances hosted on VMware.The out-of-box Cisco CallManager pattern connects successfully through SSH and retrieves the hostname, version, node role, and cluster information. However...
Hi all,I was wondering if anyone has a script or an easy way to open CI relationships in a new tab instead of the current tab.Specifically, when clicking a CI relationship, I would like it to open in a new browser tab rather than navigating away fro...
Hi Community,We are testing ACC-V on an existing Windows Server CI.IssueThe ACC agent is Up and Host Data Collection shows Collected, but the existing CI was not being updated. The CI had: Discovery Source = ServiceNowThe agent also had only:Installe...
Hi @community, recently I have encountered with an Issue Regarding the windows Server Discovery in Dev instance, we recently upgraded our sub-prod instances to Australia I have tried to discover a windows server that was discovered before the upgrade...
I work in a multi domain environment and have a challenge with different customers having different needs for alert priority setting.Are you guys using the OOB setup for alert priority calculation or have you created your own calculation?What works b...
Hello All, We have an requirement where we have autopopulate the field of Outage from the parent incident after user create outage from the related list NEW button??fields like Task number , short description we have to autopulate on outage form. Can...
Hi Community, We are looking for experience and guidance from others operating ServiceNow MID Servers through a frequent platform patching cycle. Our goal is to make MID Server upgrades and post-upgrade recovery as reliable and automated as reasonabl...
Hello I need a solution for the task of discovery simulatorI am sharing the task scenario and verification details SCENARIO: Cloud Dimensions has gained confidence in how easy it is to extend ServiceNow Discovery for applications. Next it would like ...
Hi Team,I am preparing for CIS-Service Mapping exam as part of this I am working on the attached lab content but provided widows credentials not working please suggest how can I proceed further
